Travel ID Frequently Asked Questions

General Information

The Travel ID is your access to the digital channels of the Lufthansa Group airlines and Miles & More.

  • Simplicity: a single login with your email address.
  • Convenience: Access to the channels of the Lufthansa Group airlines.
  • Speed: thanks to pre-filled forms.
  • Clarity: Your personal data, up-to-date information, and booking advice, always at your fingertips.
  • Personalized: offers tailored to you.
  • Plus: the ability to enjoy all the benefits of Miles & More upon request.

By activating Miles & More for your Travel ID. You can do this when you register or later (within a few weeks) in your Travel ID profile. You'll then earn miles and points every time you book with your Travel ID or when you enter your Miles & More membership number when booking.

Registration

Your password must be different from your username and must not have been used previously. It must also consist of:

  • At least 8 characters
  • At least one capital letter
  • At least 1 lowercase letter
  • At least 1 number
  • At least 1 of the following special characters: §!"#$%&()*+,-./:;<>?_@\

A Travel ID account with your email address likely already exists. Since each email address can only be used for one account, you'll need to provide another one to register.

Or you can reset your password and use your existing account.

The link to activate your Travel ID is valid for 24 hours. Afterwards, you'll need to repeat the registration process from the beginning to receive a new one.

Check your spam folder. If you don't see an email with the activation link, register again.

Login

Before you can log in with your Travel ID, you must click the activation link in the email we sent to the email address you provided for your Travel ID.

Click "Forgot Password", enter your Travel ID email address, and follow the instructions for the remaining steps.

Depending on the type of Travel ID (with or without Miles & More), you have different access options:

  • Without Miles & More, email address and Travel ID password
  • With Miles & More, email address and Travel ID password or card number and PIN

Your profile may not have been activated yet.

If it's been less than 24 hours since you registered, check your inbox and spam folder. You'll find an email with an activation link. If it's been more than 24 hours since you registered, please register again and activate your Travel ID using the link we sent you by email.

Yes, in the future you will be able to log in to all airlines in the Lufthansa Group, which includes ITA Airways, Lufthansa, Austrian Airlines, SWISS, Brussels Airlines, Eurowings, and Discover Airlines.

User Profile

Enter a new email address in your profile under "Contact Information." Confirm the change with the activation link sent to you via email. Go back to your Travel ID profile and drag the confirmed email address to the top of the list.

No, you can only add one frequent flyer program to your profile. If you have already activated Miles & More for your Travel ID, you cannot add another frequent flyer program.

Each email address can only be associated with one Travel ID account. If you have created multiple Travel ID accounts, you'll need to delete the one you're not using. You can then add this email address to your active Travel ID account.

Data Protection, Advertising, and Account Deletion

You can delete your Travel ID account in your profile under "Your Profile Information." If you have a Travel ID with Miles & More and wish to delete both accounts, you must first cancel your membership in the Miles & More program. Please contact the Miles & More team for this purpose.

You can request to no longer receive marketing communications by changing your preferences in your profile under "Communication Settings."

You can object to the use of your data by deactivating the "Consent to personalized communications" in your profile under "Communication settings".

Data protection is very important to us. The Lufthansa Group does not sell customer data or share it with third parties.

View data protection information

Your Travel ID is personalized. To prevent misuse, you should not share your login information. This advice is also included in our privacy policy.

View data protection information

Flights and Reservations

The booking will automatically appear in your Travel ID profile if you made it while logged in to ita-airways.com or the ITA Airways app. You can add a booking to your account at any time.

Log in to ita-airways.com with your Travel ID. Click on your name in the top right corner. A field will appear; click "My Bookings." Here you can add any bookings you want.