A woman in a yellow coat is smiling whilst using her phone in one hand and holding a coffee cup in the other.

Digital Baggage Services

With the ITA Airways app and our digital baggage services, you can enjoy the reassurance of knowing where your baggage is located throughout your journey.

Baggage Receipt and Baggage Status

Immediately after dropping off your baggage at either the check-in counter or a self-service bag drop kiosk, it is very easy to call up your baggage receipt and baggage status using the mobile boarding pass on your smartphone.

Your baggage receipt will be sent to you as a push notification in the ITA Airways app and/or by email. In the event of your baggage going astray, this baggage receipt serves as the starting point for locating your baggage. After your receipt has been displayed once, it will also be filed locally in the ITA Airways app so that you can refer to it at any time.

Baggage Carousel Information

After you have landed, a push notification will inform you which baggage carousel to go to in order to pick up your baggage. This service is currently available at a number of airports (e.g. Frankfurt, Hamburg, Milan, Munich, and Stuttgart).

Bag Drop-Off at Self-Service Kiosks

In Frankfurt, Munich, Hamburg and Berlin as well as in Geneva, Vienna and at other selected airports outside Germany, there are self-service bag drop kiosks available to you where you can check in your baggage.

As soon as you have your boarding pass, which you have issued either on your mobile phone or online, you can check in your baggage yourself very easily at the self-service bag drop kiosks.

Issue boarding pass online

You can find a list of airports with bag drop kiosks and their locations on the baggage check-in page.

List of bag drop kiosks and their locations

Our bag drop kiosks are easy to use, so you can check in your baggage conveniently yourself in just a few steps: 

  • Scan your boarding pass 
  • Print out the baggage tag at the machine and attach it to the item of baggage
  • Check in baggage and receive a receipt 

You can then proceed to the security check

Online Notification of Delayed Baggage

If your luggage is not delivered to you on the baggage carousel, you can report it as delayed, either online or via your Smartphone.

You can easily access this service:

  • By following the link sent to you by email or SMS
  • Via the ITA Airways app
  • Via the ​​Delayed Baggage 

We recommend that you remain at the airport until your details have been successfully transmitted.