1. The following terms and conditions ("Terms and Conditions") of the "Get an Upgrade" initiative govern the criteria and procedures for participating in and submitting the offer(s) ("Offer") made by the guest who purchased for themselves and/or third parties, in a single booking, one or more ITA Airways (055) ticket(s) for one or more domestic, international or intercontinental flights regarding the possibility of accessing one or more upgrades, or the paid transfer from the travel class originally purchased to the higher one ("Upgrade");
2. To be the recipient of the initiative “Get an Upgrade,” the customer must be at least 18 years old and have the ability to act;
3. Offers must always be made for all passengers on the booking, in accordance with these Terms and Conditions, and paid for using a credit card;
4. The customer can access “Get an Upgrade” through the ITA Airways website or through the email received at the email address provided when booking the flight ticket;
5. Offers can be made after purchasing your ticket;
6. you can change or cancel the offer:
   1. up to 1 hour and 30 minutes before departure for domestic flights;
   2. up to 3 hours and 30 minutes before departure for international and intercontinental flights departing from Fiumicino and Linate;
   3. up to 7 hours and 30 minutes before departure for intercontinental flights departing from: North America, South America, Tokyo, Bangkok and New Delhi;
   4. for all other flights, up to 8 hours prior to flight departure.
      If you cancel the Offer, it will no longer be considered a valid Offer.
7. ITA Airways will evaluate the offer according to the size and objective criteria of a commercial nature, as well as the availability of seats dedicated to the initiative;
8. If you are notified that you have been outbid, it means other passengers have submitted higher offers. However, your bid remains valid and may still be accepted until the upgrade allocation process is complete, subject to availability. If you no longer wish to participate, you may cancel your bid, provided you do so within the time limits and procedures outlined in the Terms and Conditions.
9. ITA Airways will inform the customer via email if his upgrade request has been accepted.
10. It will not be possible to access the “Get an Upgrade” initiative for customers in possession of the following tickets:
    1. tickets for which some special assistance has been requested;
    2. tickets with bookings with children under 2 years of age;
    3. tickets with group bookings;
    4. tickets with a pet in the cabin;
11. If ITA Airways accepts the Offer, the full amount will be charged to the credit card of the customer who made the Offer upon acceptance;
12. ITA Airways will resend the ticket, modified with the new class covered by the accepted offer, and an additional document certifying the purchase of the upgrade, for each passenger included in the original flight booking. The total amount charged will include all taxes and surcharges where applicable due for the Upgrade;
13. the amount will appear on your credit card statement under the name “ITA Airways Upgrade”;
14. Once the Offer has been accepted by ITA Airways and the amount has been charged to the customer's credit card, no refunds or changes are permitted, except in the following cases:
    1. due to disruption by the Company (e.g. flight cancelation, aircraft change), ITA Airways will re-protect the customer in the upgraded class on the first possible flight. In case of unavailability of the upgraded class, the customer will be refunded to the same card used for payment of the Upgrade;
    2. in the event that the Company is unable to board the customer in the upgraded cabin, ITA Airways will re-protect the customer in the original cabin, and the customer will be refunded to the same card used to pay for the Upgrade.
    3. the customer misses the flight following a delay or cancelation of the connecting flight operated by ITA Airways or by a Partner Company;
    4. in the event that the Offer has been accepted and the credit card charged with the relevant amount, but the customer has not received the Upgrade. The refund request to be accepted must include the boarding pass for the flight in question. If you do not present your original boarding pass, ITA Airways will not be required to refund you in any way for the amount paid for the Upgrade.
    5. illness/death:
       1. Of close relatives: spouse, children (including adoptive parents), parents, brothers/sisters, grandparents, grandchildren, in-laws and cousins; in this case it is necessary to demonstrate the degree of kinship with an appropriate certificate (family status or other issued by bodies in charge such as district or registry office);
       2. Of passengers, relatives or friends, present on the same PNR.
       3. the waiver due to illness/death must be proven by a valid hospital certificate or death certificate;
    6. in the event that you are traveling together with a passenger between the ages of 3 and 14 and only one of the two has had the upgrade confirmed;
    7. any claims should be made by calling +39 0685960020
    8. the service is not refundable in case of voluntary renunciation.
15. The fare conditions of the original ticket purchased will remain valid and will also apply in the event of acceptance of the Offer and subsequent upgrade, including, but not limited to, cancelation policies, change fees, baggage allowances, and rules relating to the accumulation of Volare program points.
16. In the event of a ticket change by the customer, ITA Airways shall not be required in any way to assign a seat in the class of service for which the upgrade was requested.
17. ITA Airways reserves the right to modify these Terms and Conditions at its discretion;
18. These Terms and Conditions must be read in conjunction with the ITA Airways Conditions of Carriage, the Website Terms of Use and the Privacy Policy, all available on the ita-airways.com website
19. The Upgrade offer does not include lounge access or additional baggage allowance.

All passengers flying on an airplane operated by ITA Airways can buy an upgrade to Business Class or Premium Economy directly onboard. The offer only applies to long-haul intercontinental routes on an Airbus A350-900, A330-900 or A330-200 airplane.

Upgrade options:

• From Economy to Premium Economy
• From Economy to Business
• From Premium Economy to Business
• Upgrades purchased onboard are only valid for that flight and not for any connecting flight
• The Upgrade service is subject to seat availability and will be made on a first-come, first-serve basis, solely at the discretion of ITA Airways.
• Onboard upgrades are not available for the following customers:
• Passengers who have booked special assistance or special meals
• Passengers traveling with an onboard pet
• This service is non-refundable.
• Upgrades do not entitle the passenger to additional points over and above those earned with the original ticket.