ITA Airways Flight Pass FAQ

This refers to the total number of passengers who can book and fly using Flight Pass. The fewer passenger names you enter when purchasing your Flight Pass, the more you save.

There is no need to pay any additional fee for the flight fare. However, requests for additional services, such as advance seat selection, additional baggage, etc., may be charged and must be paid for in accordance with the airline’s normal policy.

The Flight Pass for connecting flights is a package of prepaid vouchers to be used for the subsequent issue of tickets for trips consisting of two connecting flights. It allows you to travel to selected destinations at any time of year at the fares chosen at the time of purchase, subject to seat availability. The Flight Pass for purchasing connecting flights does not allow you to purchase direct flights.

The Flight Pass has no restrictions on fares and travel classes and allows you to travel until all available seats are sold, subject to the relevant Flight Pass conditions.

Absolutely not! The price of the Flight Pass refers to the fare with taxes and surcharges always included, for all tickets issued.

Tickets issued include transportation on flights operated directly by ITA Airways in the selected travel class (Economy or Business Class) and related services included:

Baggage allowance:

• For Economy Class, one piece of hand baggage is permitted, weighing a maximum of 8 kg. None of the Economy Class fares include checked baggage. If you want to purchase checked baggage, please refer to the LIGHT FARE LUGGAGE CONDITIONS found at ​ita-airways.com
• For domestic Business Class, one piece of hand baggage weighing up to 8 kg and two checked bags up to a maximum of 23 kg each is allowed.
• For international Business Class, one piece of hand baggage weighing up to 8 kg and two checked bags up to a maximum of 32 kg each is allowed.

Please refer to the ​dedicated section of the website for all information regarding baggage dimensions on ITA Airways flights.

Access to Lounges, Fast Track and Priority Boarding are included in the Business Travel Classes. For details on where these services are available, please click ​here.

To buy a Flight Pass, ​please click here

Each ticket issued is valid for travel on two connecting segments: for a one-way trip, such as Milan-Rome-Catania, one ticket must be issued; for a round-trip journey, such as Milan-Rome-Catania-Rome-Milan, two tickets must be issued—the first for the Milan-Rome-Catania segment and the second for the Catania-Rome-Milan segment. The Flight Pass for purchasing connecting flights does not allow you to purchase direct flights.

No, the Flight Pass is non-transferable and can only be used by passengers indicated by the buyer at the time of purchase.

No, you cannot book flights that are not operated directly by ITA Airways.

Yes, of course! You can share with as many people as the number of flights you choose (1 to 24), except for packages of 6 and 8 flights for which you can share with up to 2 people. For example, if you purchase a Flight Pass consisting of six trips, you can enter up to two passenger names. For 12 flights the number of passengers you can enter is up to 12.

There is no minimum number of flights each passenger must take. For example, if you purchase a Flight Pass consisting of 12 flights, a passenger can issue 1 or all 12 tickets.

• You must enter the name of the first passenger when purchasing the Flight Pass and add the other names within the booking period provided for the type of Flight Pass purchased. Once you add a name, you can change it to another name for a fee.
• Each passenger may travel alone, or with one or more passengers per flight. Any passenger traveling alone cannot be an unaccompanied minor under the age of 15;
• Minors under the age of 15 can be added, but they cannot travel alone, as the “Unaccompanied Minors” procedure is not permitted.

To add subsequent passengers to your Flight Pass, ​​click here, to enter the "Flight Pass" section, then select "Book Flights" and, once you are redirected to the dedicated platform, log in using your "Username" and "Password". Next, enter the "Manage Passes", "Add Passengers" section and select the Flight Pass purchased, then enter the name of each passenger and confirm.

No, the Flight Pass cannot be used by minors under the age of 15 unless accompanied by an adult. The “Unaccompanied Minors” procedure is not permitted.

No, there is no discount on the Flight Pass for minors under the age of 15.

Yes, at the time of making the purchase you can request an invoice by filling in a specific form.

To issue a ticket, the purchaser must go to ita-airways.com, navigate to the “Flight Pass” section, select “Book Flights,” and, once redirected to the platform, log in using their ‘Username’ and “Password,” select “Book Flights,” select the purchased Flight Pass, the flight, the departure date and time, the passenger receiving the ticket, and proceed with issuing the ticket.
You can search for and book ITA Airways flights as per the parameters selected in the Flight Pass

Please contact the ITA Airways Contact Center for after-sales assistance at 800 936 090; for information, 893 49 049, while from abroad contact the local contact center.

To issue a ticket, ​click here and select “Book flights”; once you have been redirected to the dedicated platform, log in using your “Username” and “Password”, select “Book Flights”, select the Flight Pass purchased, the flight, the date, the departure time and the passenger receiving the ticket, then confirm and issue the ticket. You can search for and book ITA Airways flights as per the parameters selected in the Flight Pass.

Once the ticket has been issued - and before the flight departure - it is possible to change the date and time of the booked flight, subject to payment of a booking change supplement of €65 (ticket exchange only possible on the web platform and subject to availability and Flight Pass rules). Cancellations are not permitted, and tickets are non-refundable (refunds are granted only in the event of a certified illness and/or death of the passenger and/or immediate family members, as provided for in the ITA Airways General Conditions of Carriage). No-shows are not permitted; in the event of a no-show, the ticket will be considered invalid and unusable.

No, it is not possible to issue tickets after the “travel period” has expired.

Unused tickets will not be refunded.

In the case mentioned, you can issue tickets until May 31. Tickets issued must be used no later than June 30.

For example, if you want to take a one-way trip from Catania to Trieste (which are not connected by a direct flight), you will need to book two tickets: the first for the Catania-Rome route and the second for the Rome-Trieste route. If you wish to make a round-trip journey from Catania to Trieste, four tickets will need to be issued: the first for the Catania-Rome route, the second for the Rome-Trieste route, the third for the Trieste-Rome route, and the fourth for the Rome-Catania route.

To change the date and time of your ticket, ​click here, select “Book Flights,” and once redirected to the dedicated platform, log in using your “Username” and “Password.” Go to the “Manage Booking” section, select “Change Flight,” choose the Flight Pass you purchased and the booking you wish to change, and then proceed to issue the ticket, paying any applicable surcharge.

Yes, you can change the Flight Pass parameters you selected during the purchase process. After logging in with your “Username” and “Password,” go to the “Manage Flight Pass” section, select “Change My Flight Pass,” and after choosing the Flight Pass you want to modify, proceed with the parameter change by paying the fare difference and a surcharge. This process is slightly different from the website.

To modify one or more parameters (Travel Class, Number of Trips, Number of Passengers, Travel Period, Booking Period, Blackout Dates), select “Book Flights.” Once you are redirected to the dedicated platform, log in using your “Username” and “Password,” go to the “Manage Flight Pass” section, “Change My Flight Pass,” and after selecting the Flight Pass to be modified, proceed with the parameter change by paying the fare difference and a surcharge.

Editable parameters can be selected from the list of parameters that can be viewed in the “Manage Flight Pass”, “Change My Flight Pass” section.

The fare surcharge and fee that are due will be displayed during the payment transaction.

By credit and debit card. Credit cards accepted: Visa, Master Card and American Express.

No, at present it is not possible to buy a Flight Pass in installments.

For more information on the Flight Pass, please contact:

• The ITA Airways Contact Center is available every day from Italy at 800 936090 for Flight Pass after-sales support and 893.49.049 for information about the Flight Pass; from abroad, please contact your local call center.