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Contacts and assistance

Useful contact information to meet your needs

CUSTOMER CENTER FROM ITALY AND FROM ABROAD

You can call us via phone:

From Italy 

800 936090

  • Web Assistance, Flight cancellations (daily 07:00-22:00)
  • Special Assistance (Monday-Friday 09:00-20:00; Saturday, Sunday and holidays 09:00-17:00 (CET)   
  • Ethical fares, Report a complaint, Changes and Refunds, Flight status (daily 07:00-22:00)

893 49049*

  • new Reservations and Purchases, Information (daily 07:00-22:00)

*From a landline: The cost of the call from a landline is 1 euro and 83 cents per minute with a connection fee of 37 cents VAT included. Maximum duration 8 minutes and 8 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
*From mobile: The cost of the call from mobile is 2 euros and 44 cents per minute with a connection fee of 18 cents VAT included. Maximum duration 6 minutes and 11 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.

From abroad (to reach the Customer Center in Italy)

+39 06 85960020

  • Reservations and ticket purchases, changes and refunds, flights and fares information and English language support (daily 07:00 am CET -10:00 pm CET).

 

Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.

 

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