Remember that the service is only refundable in the following cases:

• The company cancels the flight
• The company changes the type of aircraft, or you are re-booked on another flight and there are no seats available of the same type as the seat purchased
• You miss a connecting intercontinental flight following a delay on a flight operated by the company or partner company
• There were technical problems with the seat
• The company exercised its right to assign or reassign the seat before or after boarding for operational or safety reasons
• Cases of force majeure where the ticket can be reimbursed if the flight is not taken (e.g. certified illness, death, natural or socio-political events).

We remind you that the service will not be refunded:

• If you voluntarily cancel the flight
• If you decide to purchase an upgrade to a higher travel class online or onboard

No refund will be paid if the requirements specified and explained in the comfort seat regulations are not met.