In flight

Wellbeing on board, electronic devices and special meals: everything you need to know to make your trip a pleasant and safe one.

CONNECTIVITY THAT BRINGS US TOGETHER

Even in the air, you can stay in touch with the world.

Use the onboard connection service and experience a new way of flying.

 

WHERE YOU CAN FIND THIS SERVICE

This service is available (as of June 2023):

  • Aboard the complete long-haul fleet (Airbus A350, Airbus A330-200 and Airbus A330neo);
  • Aboard the Airbus A320neo and A321neo, relating to the short- and medium-haul fleet.

 

WHAT CONNECTIVITY SERVICES ARE AVAILABLE

In-flight connectivity services
Messaging

Stay connected with whoever you want using this service, which allows you to enjoy your instant messaging apps on your devices.
Photos and videos are not supported.

Mailing & surfing

Work and browse in total relaxation with this service, which allows you to check your emails and access the network easily, quickly and securely.

Browsing & streaming

Get full Internet access throughout the flight with this service: send emails and messages complete with photos and videos, surf at full speed, and use in-flight streaming.

Streaming Plus If you want to browse at maximum speed for quality streaming, this pass is for you, with an optimized browsing speed of up to 600 Kbps.

HOW TO CONNECT

To activate in-flight connection, you need to perform these simple steps:

  1. Once on board, follow the instructions of cabin crew members to activate the WiFi on your device;
  2. When allowed, connect your device (PC, tablet or smartphone) to ITAAirwaysWIFI, open the browser and you will be directed to the ITA Airways portal. 
  3. Choose the right Internet package for your needs by clicking on "access WiFi" and following the instructions on your device. 

Find more details about our onboard connection offer in the table below:

1709308735174

 

Note: The Wi-Fi service available on board the Airbus A320neo is being launched gradually and will be active on board all fleet aircraft by June 2024. 

Phone service is available only on the Airbus A330-200 aircraft. The availability of the service and international roaming charges applied depend on your operator’s agreement with the roaming service provider on board (Aircraft).

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