In flight

Wellbeing on board, electronic devices and special meals: everything you need to know to make your trip a pleasant and safe one.

CONNECTIVITY THAT BRINGS US TOGETHER

Even in the air, you can stay in touch with the world.

Use the onboard connection service and experience a new way of flying.

WHERE YOU CAN FIND THIS SERVICE

This service is available:

  • Aboard the complete long-haul fleet (Airbus A350, A330-200 and A330neo);
  • Aboard the Airbus A320neo, A321neo and A220, relating to the short- and medium-haul fleet.

The connection service will be active on all aircraft from an altitude of 10,000 ft, with the exception of the Airbus A220, where it will be available from the boarding to the disembarking stage.

WHAT CONNECTIVITY SERVICES ARE AVAILABLE

In-flight connectivity services
Messaging Stay connected with whoever you want using this service, which allows you to enjoy instant messaging apps on your devices.
Photos and videos are not supported.
Mailing & surfing

Work and browse in total relaxation with this service, which allows you to check your emails and access the network easily, quickly and securely.

Browsing & streaming

Get full Internet access throughout the flight with this service: send emails and messages complete with photos and videos, surf the web and use in-flight streaming.

Streaming Plus If you want to enjoy maximum streaming speed, this pass is designed for you for the duration of your flight.

The range of services varies according to the type of aircraft, the route (medium or long haul) and the duration of the flight.

By logging in to the in-flight portal, you can find the services on your flight and their features, allowing you to choose the package that best suits your needs.

HOW TO CONNECT

To activate in-flight connection, you need to perform these simple steps:

  • Put your device in Airplane mode and turn on Wi-Fi;
  • When allowed, connect your PC, tablet or smartphone to ITAAirwaysWIFI, open the browser and you will be automatically directed to the ITA Airways portal. 
  • Select the Internet package you want by following the instructions on your device.

You can find all the technical details of our connectivity packages in the in-flight portal.

The table below shows the prices of the services you can purchase depending on your flight:

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Discover the new Free Messaging offer for long-haul flights

Have you purchased a Business Class ticket for your upcoming intercontinental flight? Now you can take advantage of our new connectivity offer and stay connected with whoever you want throughout the entire flight!

Traveling in Business Class on one of our long-haul flights, you can enjoy our free messaging service for the duration of the flight.

How to get your free package? Easy:

  • On Airbus A330neo and Airbus A350:
    • Go to the onboard portal;
    • Enter the required information in the exclusive offers credentials verification space;
    • Select your Courtesy Pass and log in.
       
  • On Airbus A330-200:
    • Go to the onboard portal;
    • Select the Free Messaging package from the available options.

Get comfortable and enjoy your journey while staying connected throughout!   

Please Note:

The Wi-Fi service, available on board the Airbus A320neo and A220, is being phased in gradually and will be available on board the entire fleet by the end of 2024.

Phone service is available only on the Airbus A330-200 aircraft. The availability of the service and international roaming charges applied depend on your operator’s agreement with the roaming service provider on board (Aircraft).

The service is satellite-based.

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