Contacts and assistance

Useful contact information to meet your needs

CUSTOMER CENTER FROM ITALY AND FROM ABROAD

You can call us via phone:

From Italy 

800 936090

  • Web Assistance, Flight cancellations (daily 06:00-24:00)
  • Special Assistance (Monday-Friday 09:00-20:00; Saturday, Sunday and holidays 09:00-17:00 (CET)   
  • Ethical fares, Report a complaint, Changes and Refunds, Flight status (daily 06:00-24:00)

893 49049*

  • new Reservations and Purchases, Information (daily 06:00-24:00)

*From a landline: The cost of the call from a landline is 1 euro and 83 cents per minute with a connection fee of 37 cents VAT included. Maximum duration 8 minutes and 8 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
*
From mobile: The cost of the call from mobile is 2 euros and 44 cents per minute with a connection fee of 18 cents VAT included. Maximum duration 6 minutes and 11 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.

From abroad (to reach the Customer Center in Italy)

+39 06 85960020

  • Reservations and ticket purchases, changes and refunds, flights and fares information and English language support (daily 06:00 am -12:00 pm).

From USA

+1 877-793-1717* (24 hours daily, 7 days a week)
*Toll-free number

From Canada

+1 866-725-7077* (24 hours daily, 7 days a week)
*Toll-free number

From Malta

+356 2778 0221* (from Monday to Friday from 09:00 am to 06:00 pm)
*Available in Malta at the price of the regular rate, which varies on the basis of one's plan for calls to landlines


The following email addresses are also available:

  • bookingschangesrefunds@ita-airways.com for any purchase, change or refund, of new tickets on flights operated by ITA Airways from 15 October 2021  
  • specialassistance@ita-airways.com to request Special Assistance services (for example, medical assistance, unaccompanied minors, special baggage, etc.) 
  • travelinformation@ita-airways.com for information (flight schedule, fares, etc.)
  • complaints@ita-airways.com for complaints

To better manage your request, please specify the date of departure and, in case of a medical assistance, the type of assistance requested in the subject line of your e-mail.

Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.