CUSTOMER CENTER FROM THE UK, ITALY AND FROM ABROAD
You can call us via phone for reservations and ticket purchases, changes and refunds, flights, fares, information:
From the UK
+44 1904 211300* (from Monday to Friday from 08:00 am to 10:00 pm; Saturday/Sunday from 08:00 am to 09:00 pm)
*Available in the UK at the price of the regular rate, which varies on the basis of one's plan for calls to landlines
From Italy
800 936090
- for Web Assistance, Flight cancellations (daily 06:00-24:00).
- Special Assistance (Monday-Friday 09:00-20:00; Saturday, Sunday and holidays 09:00-17:00 (CET);
- for Ethical fares, Report a complaint, Changes and Refunds, Flight status (daily 06:00-24:00).
893 49049*
- new Reservations and Purchases, Information (daily 06:00-24:00)
*From mobile: The cost of the call from mobile is 2 euros and 44 cents per minute with a connection fee of 18 cents VAT included. Maximum duration 6 minutes and 11 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
From abroad (to reach our Customer Center in Italy)
+39 06 85960020
- Reservations and ticket purchases, changes and refunds, flight, fares, information and English language support (daily 06:00-24:00).
The following email addresses are also available:
bookingschangesrefunds@ita-airways.com, for any purchase, change or refund, of new tickets on flights operated by ITA Airways from October 15th, 2021
complaints@ita-airways.com, for complaints
Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.
Do you need submit a complaint? Please contact Customer Relations at complaints@ita-airways.com
