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Contacts and assistance

Useful contact information to meet your needs

CUSTOMER CENTER FROM THE UK, ITALY AND FROM ABROAD

You can call us via phone:

From the UK

+44 1904 211300* (from Monday to Friday from 08:00 am to 10:00 pm; Saturday/Sunday from 08:00 am to 09:00 pm)
*Available in the UK at the price of the regular rate, which varies on the basis of one's plan for calls to landlines

From Italy

800 936090

  • for Web Assistance, Flight cancellations (daily 06:00-24:00).
  •  Special Assistance (Monday-Friday 09:00-20:00; Saturday, Sunday and holidays 09:00-17:00 (CET);   
  • for Ethical fares, Report a complaint, Changes and Refunds, Flight status (daily 06:00-24:00).

893 49049*

  • new Reservations and Purchases, Information (daily 06:00-24:00)
*From a landline: The cost of the call from a landline is 1 euro and 83 cents per minute with a connection fee of 37 cents VAT included. Maximum duration 8 minutes and 8 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
*From mobile: The cost of the call from mobile is 2 euros and 44 cents per minute with a connection fee of 18 cents VAT included. Maximum duration 6 minutes and 11 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.

 

From abroad (to reach our Customer Center in Italy)

+39 06 85960020

  • Reservations and ticket purchases, changes and refunds, flight, fares, information and English language support (daily 06:00-24:00).

The following email addresses are also available:

  • bookingschangesrefunds@ita-airways.com, for any purchase, change or refund, of new tickets on flights operated by ITA Airways from October 15th, 2021  
  • complaints@ita-airways.com, for complaints

To better manage your request, please specify the date of departure and, in case of a medical assistance, the type of assistance requested in the subject line of your e-mail.

Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.

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