Contacts and assistance

Useful contact information to meet your needs

CUSTOMER CENTER FROM THE UK, ITALY AND FROM ABROAD

You can call us via phone for reservations and ticket purchases, changes and refunds, flights, fares, information:

From the UK

+44 1904 211300* (from Monday to Friday from 08:00 am to 10:00 pm; Saturday/Sunday from 08:00 am to 09:00 pm)
*Available in the UK at the price of the regular rate, which varies on the basis of one's plan for calls to landlines

From Italy

800 936090

  • for Web Assistance, Flight cancellations (daily 06:00-24:00).
  •  Special Assistance (Monday-Friday 09:00-20:00; Saturday, Sunday and holidays 09:00-17:00 (CET);   
  • for Ethical fares, Report a complaint, Changes and Refunds, Flight status (daily 06:00-24:00).

893 49049*

  • new Reservations and Purchases, Information (daily 06:00-24:00)
*From a landline: The cost of the call from a landline is 1 euro and 83 cents per minute with a connection fee of 37 cents VAT included. Maximum duration 8 minutes and 8 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
*From mobile: The cost of the call from mobile is 2 euros and 44 cents per minute with a connection fee of 18 cents VAT included. Maximum duration 6 minutes and 11 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.

 

From abroad (to reach our Customer Center in Italy)

+39 06 85960020

  • Reservations and ticket purchases, changes and refunds, flight, fares, information and English language support (daily 06:00-24:00).

     

Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.

Do you need submit a complaint? Please contact Customer Relations at complaints@ita-airways.com

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