We know that travel plans—whether for pleasure or business—can often change. In these cases, changing your flight is just a click away! You can manage flight changes and refund procedures quickly, easily, and independently on our website or via the ITA Airways app.
Online changes and refunds are only permitted in accordance with the applicable fare rules.
Tickets purchased online, in the app, at ITA Airways airport ticket offices, or through the Customer Information Assistance Office, as well as itineraries that include flights with partner airlines. The ticket number must begin with the code 055.
You can change your travel dates if permitted by the fare rules. Please note that name changes are not allowed.
Yes, you will receive your new ticket with the requested changes at the email address you provided during purchase. Your booking reference (PNR) will remain the same.
Yes, but you must first cancel your check-in.
If your ticket type allows it, you can change your flight using the "Manage Flight" feature on the website or app homepage by entering your booking code (PNR) or ticket number and your last name.
Changes and refunds are permitted in accordance with the applicable fare rules.
You must contact the Customer Information Assistance Office to process changes or refunds for any cases that cannot be managed online (e.g., bookings involving Special Assistance or Unaccompanied Minors). In these instances, the Customer Information Assistance Office will handle your request free of charge.
No, you will need to contact the travel agency that issued the ticket.
You can manage the change and refund process easily and independently, even in the event of operational changes, in the following cases:
If the proposed solution is not to your liking, you can proceed with the change or refund by clicking the link included in the email notification we sent you, or directly via the "Manage Flight" section on our website and app. This is available for ITA Airways tickets (055) purchased online, via the app, at an airport ticket office, or through our Customer Information Assistance Office.
If the operational change occurs within four days of departure, you can also change tickets purchased through a travel agency online. However, refunds for agency-issued tickets must still be requested through the agency itself.
Please note that if your flight has been changed involuntarily, you are entitled to one change without penalty. If your fare permits, you can make any additional changes through the “Manage Flight” section on our website or app, or by contacting the Customer Information Assistance Office.
Cases where you must contact CIAO, our Customer Information Assistance Office, or your travel agency:
If the fare rules allow it, you have the option to make multiple changes.
If you wish to change the flight for only some of the passengers in your booking, please contact our Customer Information Assistance Office.
Yes, you can request a refund for one or more passengers within the same booking.
Please contact the insurance provider directly.
Please note that any additional services are subject to the same change and refund conditions as your fare type.
To obtain a refund, you will need to contact our Customer Information Assistance Office.
