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- VOLARE PROGRAM
Dear customer,
before proceeding we consider it appropriate to inform you that, at the moment, the Volare area, the registration, your personal area and the correspondence relating to participation in the program are only available in Italian and English.
ITA Airways has already taken steps to ensure that the entire Volare program and the connected communication flow are made available as soon as possible in the language of your country.
EXTRA BAGGAGE ALLOWANCE REFUND REQUEST
We remind you that this fee is only refundable in the event that your flight is not operated by ITA or in the event that the baggage for which you purchased the excess in advance is lost and not found within 45 days.
This fee is non-refundable if you decide to bring with you a smaller amount of baggage with respect to what is allowed on the basis of the advance purchase of the excess baggage allowance. If you decide to bring more baggage than the additional allowance purchased in advance, you will be asked to pay the normal fare for excess baggage.
