Purchases and refunds

Simplicity and maximum security for your ITA Airways online shopping experience: choose your preferred payment method, then buy products and services, and relax.



To purchase your tickets on our website, choose one of the following payment methods:

  • Credit card (American Express, MasterCard, Visa). 


service charge applies* to ticket purchases, at the following variable amount: 

  • Web purchase

The service is free of charge

  • Call center purchase

The service is free of charge

  • Purchase from ticket desks managed by ITA Aiways

EUR 10 per national ticket

EUR 25 per international ticket within the Schengen Area and Switzerland

EUR 35 per ticket for all other destinations


Refunds of the total or partial ticket price for flights canceled by the passenger are permitted in accordance with the conditions of carriage for the ticket bought. The conditions of carriage are shown during the booking and purchase process and on the ticket receipt. Airport and security taxes are always refundable for all fares. Refunds of tickets bought on ITA Airways.com, through the Customer Center and ITA Airways ticket desks must be requested by calling our US Customer Center at 877-793-1717* (24 hours daily, 7 days a week). For tickets issued by travel agencies, the request should be sent to the agency.

For refunds of airport taxes and administrative charges related to tickets with a non-refundable fare, please write to 877 793 1717.

*toll-free number (24 hours daily, 7 days a week)