To purchase your tickets on our website, choose one of the following payment methods:

• Credit card (American Express, MasterCard, Visa). 

SALES CHANNELS

A service charge applies* to ticket purchases, at the following variable amount: 

• Web purchase

The service is free of charge

• Call center purchase

The service is free of charge

• Purchase from ticket desks managed by ITA Aiways

EUR 10 per national ticket

EUR 25 per international ticket within the Schengen Area and Switzerland

EUR 35 per ticket for all other destinations

Refunds of the total or partial ticket price for flights canceled by the passenger are permitted in accordance with the conditions of carriage for the ticket bought. The conditions of carriage are shown during the booking and purchase process and on the ticket receipt. Airport and security taxes are always refundable for all fares. Refunds of tickets bought on ITA Airways.com, through the Customer Center and ITA Airways ticket desks must be requested by calling our US Customer Center at 877-793-1717 (24 hours daily, 7 days a week). For tickets issued by travel agencies, the request should be sent to the agency.

For more information on your rights in case of flight cancellations click here.

For further information on flight change please see the FAQ