You can request assistance when booking your flight, or by contacting ITA Airways’ Customer Center at least 48 hours before departure. This allows the airline to organize the necessary support for your needs, such as wheelchair services or help during boarding and disembarking.
To contact the assistance team, please call +39 06 85960020 ; the service is available Monday-Friday (9:00 AM-8:00 PM), Saturday, Sunday, and holidays (9:00 AM-5:00 PM).
To contact us from abroad, please visit our contact page
Yes, ITA Airways accepts wheelchairs and mobility aids free of charge as checked baggage. Passengers must inform the airline in advance (no later than 48 hours before the flight’s scheduled departure time) about the type and size of the mobility device. Electric wheelchairs are accepted, subject to certain battery and safety regulations.
Assistance includes help at check-in, security checks, boarding, disembarking, and collecting baggage. ITA Airways cooperates with airport staff to ensure passengers with reduced mobility can move safely and comfortably through all airport procedures.
Yes, passengers with reduced mobility may travel with a recognized assistance or guide dog, free of charge. The dog must be properly trained and equipped, and you should notify ITA Airways in advance to verify the necessary documentation and seating.
If you need to travel with medical equipment or require medical assistance, you must inform ITA Airways at least 48 hours before your flight. Some medical equipment may require prior authorization and specific conditions for transport. The airline will guide you through the process and provide support as needed.