If you are a passenger with disabilities or with reduced mobility, you can request assistance when booking your flight or at a later stage by contacting the ITA Airways Assistance Team at least 48 hours before the departure time of the flight. To contact us from abroad, please click here: https://www.ita-airways.com/it/en/support/utilities/contact
If you think that your seat in economy class is not sufficient for your comfort, you can consider purchasing a higher class of service (if available) or an additional adjacent seat.
Please request assistance when booking your flight or at a later stage by contacting the Dedicated Team, and in any case no later than 48 hours before your flight’s departure.
Requests for assistance must be made to:
Once on board, the assisted passenger will be accompanied to his/her allocated seat. For safety reasons, emergency exit seats are not available to passengers requiring assistance. Safety briefings will be provided in audible and visible formats at the seat.
For safety reasons, each aircraft is equipped with designated seats for passengers with disabilities or reduced mobility. These seats are assigned during check-in at the airport and are always adjacent to the aircraft aisle.
For safety reasons it is not possible to allocate seats next to the emergency exits.
In compliance with the ENAC regulation DG16 / 07/2021, the seating allocation for persons accompanying people with disabilities or with reduced mobility will not bear any additional charges.
If you are travelling with an accompanying person, ITA Airways will make every reasonable effort to allocate a seat next to you or nearby.
For further information, please visit the dedicated page
