Flying together, even with your large dog

A maximum of 2 dogs can be allowed in the cabin on each Large Dog flight:

• 1 weighing more than 10 kg and up to 15 kg
• 1 weighing more than 15 kg and up to 30 kg

Service availability depends on:

• the type of aircraft;
• the presence of other animals on board;
• the operating conditions of the flight.

Confirmation of service is always subject to prior verification.

Airbus A220 aircraft

• A dog weighing more than 15 kg and up to 30 kg:
  the dog travels in the first row on the left side of the cabin, occupying the window seat. The accompanying passenger sits in the aisle seat.
• A dog weighing more than 10 kg and up to 15 kg:
  the dog travels in the last row on the left side of the cabin, occupying the window seat. The accompanying passenger sits in the aisle seat.

Airbus A319 and A320 aircraft

• A dog weighing more than 15 kg and up to 30 kg:
  the dog travels in the first row on the left side of the cabin, occupying the window seat. The accompanying passenger sits in the aisle seat and the middle seat remains free.
• A dog weighing more than 10 kg and up to 15 kg:
  the dog travels in the last row on the left side of the cabin, occupying the window seat. The accompanying passenger sits in the middle seat, while the aisle seat may be assigned to another passenger.

During the flight, large dogs cannot travel on the seat and must be placed on a designated mat provided by ITA Airways, positioned on the floor in front of their dedicated seat in the cabin. The accompanying passenger sits in the adjacent seat, according to the configuration provided for the aircraft.

During the flight, the dog:

• must be fitted with a muzzle, collar, leash, and a Crash Tested harness compliant with CMVSS 213 and FMVSS 213 standards, used to secure the dog to the seat belt for the entire duration of the flight;
• must remain in the assigned area for the duration of the trip.

To ensure comfort and safety on board, the total number of pets allowed (in carriers and dogs transported via the Large Dog On Board service) on each flight is limited.

If a passenger has an allergy or is particularly sensitive to the presence of a dog in the cabin that is being transported via the Large Dog On Board service, they may contact our CIAO Contact Center to explain their situation and explore possible alternative travel options, which will be evaluated on a case-by-case basis, subject to seat availability and in accordance with applicable regulations.

If there is an assistance dog on board that is trained to support a person with a physical, sensory, or psychiatric disability (SVAN), that dog will have priority over dogs transported through the Large Dog On Board service.

In these cases:

• only one dog may be allowed in the presence of a single SVAN on board via the Large Dog On Board service;
• if there are two SVANs on board, the Large Dog On Board service may not be available on the requested flight.

The Large Dog On Board service can be requested and purchased only through the CIAO Contact Center.

It is not possible to:

• purchase the service online and/or through travel agencies;
• add it through the standard self-service booking flows;
• complete online check-in.

We recommend that you request the service as far in advance as possible and, in any case, at least 4 days before the flight departure.

Confirmation remains subject to verification of availability and the applicable requirements.

To travel with the Large Dog On Board service, you must purchase two tickets to guarantee the dog dedicated space in the cabin, and pay the transportation fee on board.

In the table below, you will find an example of how the cost of the service is calculated.

To qualify for the service, the dog must:

• be at least 6 months old;
• be identified via an ISO-compliant microchip;
• have a valid rabies vaccination and up-to-date core vaccinations;
• have received antiparasitic treatment;
• be deemed fit, both in terms of health and behaviour, as certified by a veterinarian;
• be covered by mandatory Pet Liability insurance;
• be fitted with a Crash Tested harness compliant with CMVSS 213 and FMVSS 213 standards.

At the time of the request and check-in, you will need to present:

• a veterinary certificate, issued no more than 20 days before the flight, confirming the large dog's fitness, including an assessment of its health, behaviour, and weight;
• identification document or passport of the animal;
• updated vaccination documentation;
• Pet Liability insurance certificate;
• the Animal Acceptance Form, signed by the ownerThe link will be opened in a new browser tab.

At check-in, it will also be verified that the dog is fitted with a Crash Tested harness compliant with CMVSS 213 and FMVSS 213 standards, which is mandatory for transport.

In the absence of the required documentation or the compliant harness, the service may not be confirmed and boarding will be denied.

The first flight is a special moment, even for your dog. To remember this experience, you can download their ‘First Time Flyer’ Certificate and have it signed by the Flight Commander to keep a unique memento of the trip together.

The service may not be available in the following cases:

• The flight is not identified as a “Large Dog” flight;
• The service is sold out;
• There are operational or security restrictions;

In the following cases:

• The required documentation is incomplete or non-compliant;
• The Large Dog does not meet the requirements;