Terms and conditions

“ITA”: refers to ITA Airways with registered office in Rome (RM), Via Venti Settembre no. 97, 00187, share capital of EUR 720,000,000.00, fully paid-up, tax code, VAT number, and registration number in the Register of Companies of Rome 15907661001, Rome Economic and Administrative Index (R.E.A.) 1622937.

“Customer”: refers to an ITA Airways airline ticket holder of legal age who wishes to book one or more services from the personalized airport Services.

"Meet & Greet Services" or "Service" or "Services": refers to a range of services offered to the Customer at Rome Fiumicino airport, including, as appropriate: reception and assistance provided by dedicated staff acting on behalf of ITA Airways, at departure, arrival or during flight connections, as well as other services such as: Fast Track, passport control, escort to boarding, and other optional services.

"Terms and Conditions": refers to these general conditions of sale governing the booking, purchase, and provision of the “Meet & Greet” Service.

“Website”: refers to the website  ​www.ita-airways.com

The Service may be booked by specifying the type of assistance requested, with the option to select certain additional services, as set out below:

A) The Departure Service includes:

• Reception upon arrival at the airport and assistance with check-in and baggage registration.
• Assistance in travel procedures.
• Escort at the boarding gate (when boarding by jet bridge).
• Transfer by private car to the aircraft if parked at a remote stand (where applicable).

B) The Transit Service includes:

• Reception at the aircraft door and transfer by private car if the aircraft is parked in a remote stand (where applicable).
• Reception at the bus arrival area or at the jet bridge upon disembarkation.
• Assistance during transit, including escort to the departure gate.
• Escort to the boarding gate (in case of boarding via jet bridge).
• Transfer by private car to the aircraft if parked (where applicable).

C) The Arrival Service includes:

• Reception at the aircraft door upon arrival and private car transfer in the event of remote disembarkation (where applicable).
• Assistance at the bus arrival area or at the jet bridge upon disembarkation, including support throughout disembarkation and immigration control procedures.
• Assistance with baggage claim.

The Services booked by a Customer are personal, nominative and not transferable to third parties.

3.1. The Service must be booked:

• At least 48 hours before the arrival/transit/departure of the flight;
• By sending an email addressed to: [email protected] (please include in the subject line: Meet & Greet)
• from Monday to Saturday from 9 am to 6 pm; Sundays and holidays from 9 am to 2 pm
• Using the email address or telephone contact available on the website ​www.ita-airways.com on the dedicated service page.

3.2   Once payment has been made, the Customer will receive a confirmation email with the receipt and details relating to the service purchased.

3.3   The Service may be canceled, at no charge, no later than 48 hours prior to flight departure/transit/arrival. After this point, the full amount will be charged.

3.4   At the time of booking the Service, the Customer undertakes to provide ITA with the information necessary to personalize the service. In the event of inaccurate information, ITA Airways shall not be liable for any failure to provide, or improper provision of, the requested services.

3.5  Fares vary according to the type of package and the number of persons and shall be those in effect at the time of purchase of the Service.

Payment shall be made by credit card in EUR and may be completed using one of the following credit cards: American Express, Mastercard, Visa, Diners (Italy only)

5.1   ITA Airways undertakes to provide the Services booked in accordance with these Terms and Conditions.

5.2   ITA Airways informs the Customer that they may be required to modify the provision of the Services for reasons relating to the safety and/or security of persons, facilities, and/or operations.

In such cases, ITA Airways will use reasonable efforts to inform the Customer as soon as possible of such changes and to identify an appropriate solution to adapt the Services under conditions satisfactory to the Customer in relation to their provision.

5.3   If the Services cannot be guaranteed or modified for the aforementioned reasons, ITA Airways shall not be held liable for such failure to provide the Services. A Customer who has not been able to use the booked Services will be refunded.

6.1 Services booked by a Customer may be modified by providing notice no later than 48 hours prior to the agreed time for arrival at the airport, subject to the following conditions:

• The price shall remain unchanged;
• The same type of services purchased shall be maintained, regardless of any change in date and/or time;
• A change of the Customer’s name shall not be permitted.

7.1   A refund for the Service shall be granted in the following cases:

• Due to disruption (e.g. flight delay or cancelation) and ITA failed to rebook the purchased service;
• Cancellation communicated no later than 48 hours prior to flight departure/transit/arrival.

7.2   The Customer may request a refund through the same channel used to purchase the service.

7.3  No refund shall be granted if the failure to perform the Service is attributable to the Customer or if the Customer has failed to comply with the conditions set out in these Terms and Conditions.

8.1   For the Meet & Greet Departure Service, the Customer must arrive at the agreed location at the time confirmed by email.

8.2   ITA shall not be required to provide the service purchased in the event of a no-show (failure of the Customer to appear) and/or a delay of more than 30 minutes beyond the agreed appointment time.

8.3   ITA Airways shall not be liable if the Customer fails to depart due to late arrival at boarding.

8.4   For the Meet & Greet Arrival Service, the meeting point and time with the dedicated staff operating on behalf of ITA Airways shall be determined based on the previously agreed schedule or, in the event of an early or delayed flight arrival, on the actual arrival time of the flight.

9.1   For Services provided after the passenger has passed through the boarding gate and before exiting the arrivals area, the liability rules set forth in the Montreal Convention and ITA Airways’ General Conditions of Carriage shall apply.

9.2   ITA Airways shall not be liable for damage to persons or property occurring before passing through the boarding gate or after exiting the arrival area, unless such damage has been caused by ITA Airways or by dedicated staff acting on its behalf with willful misconduct or gross negligence.

ITA Airways shall not be held liable or deemed in breach for the failure to perform all or part of the booked Services where such failure results from a force majeure event.

In such case, the Customer shall not be entitled to any indemnity, interest, or compensation for direct or indirect damages arising from the non-performance of the Services.

"Pursuant to Legislative Decree No. 196/03, as amended, and Regulation EU 2016/679, the Company declares that personal data relating to this agreement shall be processed, whether by automated means or otherwise, solely for the purpose of fulfilling the contractual and legal obligations arising therefrom. In particular, personal data shall be processed in accordance with the privacy notice available at the following address: ​www.ita-airways.com

ITA Airways reserves the right to modify the personalized airport Services and these General Conditions of Sale at any time. In any event, the conditions of sale in effect at the time of booking shall apply, unless the modification is required by law or by a governmental authority. In this case, the amendment shall also apply to all orders already placed.

These Terms and Conditions are governed by Italian law. In the event of a dispute, the Court of Rome shall be the competent judicial authority.