ITA AIRWAYS

REQUESTING A MYSEAT REFUND

Remember that the service is only refundable in the following cases:

 

  • The company cancels the flight
  • The company changes the type of aircraft, or you are re-booked on another flight and there are no seats available of the same type as that purchased
  • You miss a connecting intercontinental flight following a delay on a flight operated by the company or partner company
  • There were technical problems with the seat
  • The company exercised its right to assign or reassign the seat before or after boarding for operational or safety reasons.
  • Cases of force majeure where the ticket can be reimbursed if the flight is not taken (e.g. certified illness, death, natural or socio-political events).

 

We remind you that the service will not be refunded:

 

  • If you voluntarily cancel the flight
  • If you decide to purchase an upgrade to a higher travel class on board

 

No refund will be provided if the requirements specified and explained in the MySeat regulations are not met.

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