Make an offer for the higher travel class you wish to fly in, enter your payment method, and if your offer is successful, enjoy a unique experience at a price you choose. Remember, the higher your offer, the greater your chances of flying in the class of your choice!
Seats available for this offer are limited and may vary depending on the destination, flight load, and the eligibility criteria detailed below in the FAQ and Terms and Conditions. Participating is very simple:
Check nowThe link will be opened in a new browser tab if your ticket is eligible to take part in the offer.
Make your offer indicating the price you wish to pay.
Enter your credit card details, double-check everything, and submit your offer. You will receive an email confirming your participation.
You can modify or cancel your offer up to 1 hour and 30 minutes before departure for domestic flights; up to 3 hours and 30 minutes before departure for international and intercontinental flights departing from Fiumicino and Linate; and up to 8 hours before departure for all other flights.
If the offer is accepted, the amount will be charged to your credit card; your current ticket will remain valid.
At check-in, you will receive the boarding pass for Premium Economy Class or Business Class.
All customers holding an ITA Airways ticket starting with the number 055, provided they do not fall into any of the following categories:
The number of seats made available for the initiative is limited and may vary depending on the destination and the number of seats sold for the flight.
ITA Airways may invite customers to request a flight upgrade via an invitation email if they meet the following requirements:
No, the service is only available on flights operated by ITA Airways with ticket code 055.
If you are traveling with a passenger aged between 3 and 14 (on two separate bookings) and only one of the two upgrades is confirmed, the accepted offer will be refunded, as it is not possible to travel in different cabin classes (for example, one passenger in Business Class and the other in Economy Class), unless you request the unaccompanied minor procedure for the child and pay the applicable surcharge. Please contact the ITA Airways Customer Center to complete the procedure.
No, the Upgrade with offer does not include Lounge access.
The benefits of upgrading to Business Class Short Haul include:
The benefits of upgrading to Premium Economy Class include:
Note: Highlighted in-flight services are available on the Airbus A220-100, A220-300, A320neo, A321neo, A330neo, A350.
The benefits of upgrading to Business Class on medium-haul routes include:
Note: Highlighted in-flight services are available on the Airbus A220-100, A220-300, A320neo, A321neo, A330neo, A350.
No, you will not earn extra points but you will earn points based on the original ticket you purchased.
No, the baggage allowance will remain the same as the ticket originally purchased.
If your offer is accepted, the offered amount will be charged to your credit card. We will send you a confirmation email to the address provided at the time of booking or during the upgrade request process.
You will be informed via email of the outcome between 72 and 8 hours before the departure of your flight.
Nothing! Your original flight booking will not be changed.
Please check the booking reference and last name, then try again. Your booking reference is a 6-character code.
No, from ITA Airways you will only receive a confirmation email, though you may receive a text notification from your bank regarding the charge on your credit card.
You may modify or cancel your offer:
If you wish to change your flight after your offer has been accepted, the amount paid for the upgrade will not be refunded. Additionally, the fare conditions of your original ticket will still apply.
If you wish to change your flight before your offer is accepted, the offer will no longer be valid. If you wish, you can make a new proposal for the new flight booked, if possible. Your previous offer cannot be automatically transferred to the new flight.
After canceling your initial offer, you can submit a new offer using the links in the upgrade offer invitation email sent to you or go to the ITA Airways website.
You will receive an email confirming that your offer was not accepted, and your original flight booking will remain unchanged. Of course, no charge will be made to your credit card.
No, it will no longer be possible to submit other offers for the same flight.
No, you cannot select a seat when submitting the upgrade offer. You will be able to select your seat during check-in only if your offer is accepted.
Any additional options such as seat selection that you may have purchased are not refundable.
No. If you have made a reservation with ITA Airways, you can contact our Customer Center and ask the operator to split the reservation. If you made your booking through a travel agency, you can make this request to your travel agent. Please note that you can submit an offer only up to 24 hours before the scheduled departure of the flight.
The ticket issued with the new booking class and the document relating to the purchase of the upgrade that will be sent to you via email, or the boarding pass issued following the web check-in.
Yes, your bid remains active and can still be accepted. This notification simply means that higher bids have been received. However, the upgrade allocation process is still ongoing, and your bid may still be successful.
No. The system has a predefined minimum and maximum value for the offer. It will not be possible to submit offers outside this established range.
The strength indicator is a guide that shows the strength of your offer, but does not guarantee its success.
Yes, you can offer different amounts for each segment of your trip, if eligible for the upgrade.
Yes, you can change the amount until your offer is accepted by ITA Airways. To modify your offer, use the link included in the upgrade offer email or visit the ITA Airways website.
The same fare rules from your original ticket apply, including any fees for changes or cancellations. The baggage allowance remains the same as your original ticket; any excess baggage fees will still apply.
You must first cancel your current offer, after which you can submit a new offer using your preferred card.
If the offer selected for the upgrade is unsuccessful due to an issue connected to your credit card, you will receive an email alert containing a link to enter your new card details.
In the event of cancellation of a flight by ITA Airways, we will try to accommodate you in the higher travel class on the next flight, otherwise the refund for the full amount of the upgrade will be credited to the card used for the purchase.
In the event of ticket cancellation or modification, no refund will be issued for the purchased upgrade.
Pursuant to and in accordance with EU Reg. 2016/679 and D.lgs. (Decreto Legislativo [Legislative Decree]) No. 196/03 (Personal Data Protection Code) as amended and supplemented, ITA Airways declares that personal data collected for the purposes of this offer, as indicated in the published terms and conditions, will be subject to automated processing solely to fulfill the contractual obligations arising from the offer.
ITA Airways will use the company Plusgrade with its legal office at:
1801 McGill College Avenue
Suite 1410
Montreal, Quebec, Canada H3A 2N4
Data processing will be carried out in full compliance with EU Reg. 2016/679.
