ITA Airways Flight Pass - Terms and Conditions

• "ITA Airways" refers to Italia Trasporti Aereo S.p.A.
• "Optiontown" refers to Optiontown Ireland Limited, with registered address at Mespil Business Center, Mespil House, Sussex Road, Dublin 4, Ireland.
• "Optiontown" refers to the name of the web platform operator through which the Flight Pass can be purchased on ​ita-airways.com in the dedicated section "Flight Pass".
• “Flight Pass” refers to the package of prepaid vouchers to be used for the subsequent issue of single-leg tickets equal to the number of flights selected when purchasing the package. It is sold by ITA Airways on  ​ita-airways.com  through a technological platform managed by Optiontown.
• “Purchaser” is the party who purchases the Flight Pass.
• “Passenger” refers to one or more people who can use the tickets.
• "Trip" refers to the single route on which you intend to use the voucher for the subsequent issue of the ticket.
• "Voucher" refers to the purchase voucher to be used for the subsequent issue of the ticket.
• “Ticket” means the single-way air ticket to a destination or Travel Zone of your choice, and whose dates, times and flight number can be confirmed after the purchase of the Voucher in relation to the features of the purchased Flight Pass.
• “Flights” refers to flights operated directly by ITA Airways. Flights with territorial continuity, seasonal routes and code-share flights are excluded.
• “Travel period” refers to the period within which to use each individual ticket, provided that the conditions selected during the purchase of the Flight Pass are respected.
• “Destination” is defined as the city of the domestic or international ITA Airways network, and relative to the departure and/or arrival of the flight (excluding cities of the intercontinental ITA Airways network).
• "Travel Zone" is defined as the set of destinations where you can fly using the tickets that make up the Flight Pass. The travel area may include one or more nations in the ITA Airways network. Intercontinental destinations are excluded.
• “Travel Class” refers to the class onboard the flight on which the journey is made: Economy or Business.
• “Booking Window” refers to the minimum number of days before the flight, during which the ticket can be issued..
• “Booking class” is the class booked for the ticket and varies according to the availability of seats onboard.
• “Travel date restrictions” refers to the option that imposes restrictions on the selection of travel dates.
• “Freedom Option” is the option that allows you, up to 1 hour before your flight’s departure, to:
  • issue a ticket
  • add the names of the passengers within the maximum limit allowed, with the exception of the first name, which must be declared during the purchase phase of the Flight Pass
  • change flight date and time

2.1 The Flight Pass is a package of prepaid vouchers to be used for the subsequent issue of one-way tickets. It allows travel to selected destinations throughout the year, at the rates selected during purchase, subject to seat availability. The Flight Pass for purchasing direct flights does not allow for the purchase of indirect flights with connections through Rome or Milan.

2.2 The Purchaser may customize the package by choosing:

• Single Destination or Travel Zone
• Travel class: Economy or Business
• Passengers: Up to 24 (the maximum number of names is equal to the number of flights of the Flight Pass chosen, except for packages consisting of six and eight flights for which the maximum number of names is two passengers)
• Number of trips: 6 to 24
• Travel period: Up to 12 months from the purchase of the Flight Pass
• Booking Window: 90 days to 1 hour before flight departure
• Freedom Option: By selecting the booking period of 1 hour before your flight
• Travel restrictions: by selecting the option that restricts travel date selection or by selecting the option that allows travel any time of year.

For each parameter, the purchaser will have several choices available that will determine the price of the Flight Pass.

3.1 The Flight Pass can be purchased and used on ​ita-airways.com under the dedicated section “Flight Pass” or through our Customer Information Assistance Office, by contacting us at the numbers found ​here.

4.1 The Purchaser shall log on to ita-airways.com, enter the dedicated section “Flight Pass”, select “Buy Flight Pass”, and once redirected to the platform, choose the features of their Flight Pass. The Purchaser should then register by creating an account. Once you have obtained your login credentials, you will be able to sign in with your "Username" and "Password" and finalize the purchase by selecting your profile based on the type of trip.

4.2 Tickets can only be issued for flights operated by ITA Airways. Code share flights are excluded.

4.3     Flights with territorial continuity and seasonal routes are excluded.

4.4 Each ticket issued can only be used on a single route. When purchasing the Flight Pass, at least the name of the first passenger who can subsequently use the tickets must be entered on the platform. The other passenger names must be added, again by accessing the platform using your “Username” and “Password”, and within the chosen booking period. If you have purchased the “Freedom Option” you can enter names after the first one up to one hour before the flight departure. You can change the names of passengers entered in the system by logging into the platform using your “Username” and “Password”, entering the “Manage Flight Pass”, “Change My Flight Pass” section and after selecting the Flight Pass to be changed, you will be able to proceed with changing the passenger name for a fee.

4.5  Once you have purchased your Flight Pass, you can change some parameters chosen during the purchase process: Travel Class, Number of Trips, Number of Passengers, Travel Period, Booking Period, and Travel Date Restrictions by paying a fare supplement and an additional fee that varies depending on the parameter being modified (see the summary table below):

To change the parameters, the buyer will have to enter the section “Manage Flight Pass”, “Change my Flight Pass” and after logging in using your “Username” and “Password”, select the Flight Pass purchased and the parameter that you wish to change by choosing from the list of editable parameters. The purchaser will have to pay the fare surcharge and a fee (which varies depending on the parameter to be changed); both can be displayed during the payment transaction.

4.6 The price of the Flight Pass includes the fare, including taxes and surcharges, of the tickets that will be issued later.

It is permitted to change the two parameters below when booking a single flight, for a specific booking made through Flight Pass, both before purchase and after ticketing, subject to payment of any fare adjustment calculated on the basis of the new available fare:

• Booking Window: You can reduce the booking window, allowing you to book flights closer to your departure date. For example, if your Flight Pass has a booking window of 14 days, it will still be possible, for the single flight, to make a booking with departure within 7 days, subject to payment of any fare difference, calculated on the basis of the new available fare, and any additional charges.
• Elimination of travel date restrictions: It is possible to remove the restrictions on travel dates, allowing flights to be booked during peak season. If the Flight Pass purchased has these restrictions, it will still be possible to book a single flight with departure on a blackout date, subject to payment of any fare difference, calculated on the basis of the new available fare, and any additional charges.

Please note that if the above Flight Pass parameters are changed only for a single booking, the updated conditions will only apply to that flight. All other bookings will continue to be governed by the conditions of the Flight Pass originally purchased.

4.7 The price of the Flight Pass must be paid in a single payment at the time of purchase. To issue the Voucher it will be necessary to enter the required data in your profile in order to issue the relevant invoice.

4.8  The price of the Flight Pass is variable and refers to the time of purchase of the package.

4.9 The entire Flight Pass and/or individual vouchers of the package purchased cannot be canceled and are non-refundable. No-show is not permitted; in the event of a no-show, the ticket will be considered no longer valid and no longer usable.

4.10  Baggage

Each ticket allows the passenger to carry baggage within the cabin allowance of the chosen travel class:

• For Economy Class, one piece of hand baggage is permitted, weighing a maximum of 8 kg. None of the Economy Class fares include checked baggage. If you want to buy checked baggage in the hold, please refer to the LIGHT FARE LUGGAGE CONDITIONS found at  ita-airways.com
• For domestic Business Class, one piece of hand baggage weighing up to 8 kg and two checked bags up to a maximum of 23 kg each is allowed.
• For international Business Class, one piece of hand baggage weighing up to 8 kg and two checked bags up to a maximum of 32 kg each is allowed.

These are subject to the ITA Airways size restrictions found on ita-airways.com

4.11 Access to Lounges, Fast Track, and Priority Boarding, where available, is included in the Business Travel Class, with the exception of the Rome-Milan Business Promotional Flight Pass and the Business Promotional Flight Pass.

4.12 Tickets may be used by minors under the age of 15 only if accompanied by an adult. The "Unaccompanied Minors" procedure is not permitted.

4.13 The price of the Flight Pass does not include discounts for minors under the age of 15.

4.14 ITA Airways declines all responsibility for damage or loss resulting from misdirected or incomplete access resulting from computer malfunctions, viruses, bugs or other causes. ITA Airways is in no way responsible for the reproduction or indirect access via third party websites or if the website misrepresents or omits any information in the Terms and Conditions associated with the Flight Pass.

4.15 ITA Airways reserves the right to change these Flight Pass Terms and Conditions at any time.

5.1 To issue the ticket, the purchaser must go to ​ita-airways.com, navigate to the “Flight Pass” section, select “Book Flights,” and, once redirected to the platform, log in using their “Username” and “Password,” select “Book Flights,” select the purchased Flight Pass, select the flight, departure date, and time, select the passenger for whom the ticket is intended, and proceed with issuing the ticket. The Flight Pass for purchasing direct flights does not allow for the purchase of indirect flights with connections through Rome or Milan.

5.2     Tickets must be issued and used within the period defined by the “Travel Period”, unless the purchaser has also purchased the “Freedom Option”, in which case the ticket may be issued up to one hour prior to flight departure.

5.3     For those who have purchased the “Freedom Option”, changes in the date and time of the booked flight are permitted at no additional charge up to one hour before flight departure (change only possible on the web platform and subject to availability). For other passengers (who have not purchased the Freedom Option), changes to the date and time of the booked flight are permitted prior to departure, within the selected booking period, upon payment of a €65.00 rebooking fee (ticket changes can only be made via the website and are subject to availability). 

5.4 Tickets issued cannot be canceled or refunded with the exception of airport taxes.

5.5 None of the Flight Pass Economy Class fares includes free seat selection.
For full details, see “Seat Selection” under Additional Services on the page created to describe the service. If you do not purchase your preferred seat, the system will assign one free of charge during check-in, based on availability and operational and safety criteria.

5.6 Any ancillary services can be purchased directly on the ITA Airways website during check-in or, if available directly, at the airport.

6.1     The Flight Pass Terms and Conditions shall be governed by and construed in accordance with Italian law. ITA Airways and each passenger accepts the non-exclusive jurisdiction of the Italian courts to resolve any disputes that may arise between them.

6.2     For anything not expressly provided for in these Terms and Conditions of the Flight Pass, please refer to the ITA Airways General Conditions of Carriage, the Website Terms of Use and the Privacy Policy, all available at ​ita-airways.com.