1. The following terms and conditions ("Terms and Conditions") of the "Get an Upgrade" initiative govern the criteria and manner in which guests may submit an offer ("Offer") to access one or more upgrades, i.e., the paid upgrade from the originally purchased class of service to the next class of service ("Upgrade").
   This offer is open to guests who have purchased one or more ITA Airways tickets (055) for themselves and/or others in a single reservation and, if eligible, guests ticketed by a partner carrier on one or more flights operated by ITA Airways.
2. In order to be the recipient of the “Get an Upgrade” initiative, the customer must be at least 18 years old and be legally competent;
3. Offers must always be made for all passengers on the booking, in accordance with these Terms and Conditions, and paid for using a credit card;
4. The customer can access “Get an Upgrade” through the ITA Airways website or through the email received at the email address provided when booking the flight ticket;
5. Offers can be made after purchasing your ticket;
6. The minimum and maximum amount of the Offer may vary based on the fare of the original ticket, as well as the route, availability and class of service requested.
7. you can change or cancel the offer:
   1. up to 1 hour and 30 minutes before departure for domestic flights;
   2. up to 3 hours and 30 minutes before departure for international and intercontinental flights departing from Fiumicino and Linate;
   3. up to 7 hours and 30 minutes before departure for Intercontinental flights departing from: North America, South America, Tokyo, Bangkok and New Delhi;
      If you cancel the Offer, it will no longer be considered a valid Offer.
8. ITA Airways will evaluate the offer according to the size and objective criteria of a commercial nature, as well as the availability of seats dedicated to the initiative;
9. Any communication that the offer has been exceeded indicates that offers of a higher amount have been received from other passengers. The offer remains valid and can be accepted until the upgrade assignment process is completed, subject to availability. If the customer no longer wishes to participate, they may cancel their offer, if within the time limits, in accordance with the terms of these T&Cs.
10. ITA Airways will inform the customer via email if his upgrade request has been accepted.
11. It will not be possible to access the “Get an Upgrade” initiative for customers in possession of the following tickets:
    1. tickets for which some special assistance has been requested;
    2. tickets with bookings with children under 2 years of age;
    3. tickets with group bookings;
    4. tickets with a pet in the cabin;
12. If ITA Airways accepts the Offer, the full amount will be charged to the credit card of the customer who made the Offer upon acceptance;
13. ITA Airways will resend the ticket, modified with the new class covered by the accepted offer, and an additional document certifying the purchase of the upgrade, for each passenger included in the original flight booking. The total amount charged will include all taxes and surcharges where applicable due for the Upgrade;
14. the amount will appear on your credit card statement under the name “ITA Airways Upgrade”;
15. Once the Offer has been accepted by ITA Airways and the amount has been charged to the customer's credit card, no refunds or changes are permitted, except in the following cases:
    1. due to disruption by the Company (e.g. flight cancelation, aircraft change), ITA Airways will rebook the customer in the upgraded class on the first possible flight. In case of unavailability of the upgraded class, the customer will be refunded to the same card used for payment of the Upgrade;
    2. in the event that the Company is unable to board the customer in the upgraded cabin, ITA Airways will re-protect the customer in the original cabin, and the customer will be refunded to the same card used to pay for the Upgrade.
    3. the customer misses the flight following a delay or cancelation of the connecting flight operated by ITA Airways or by a Partner Company;
    4. in the event that the Offer has been accepted and the credit card charged with the relevant amount, but the customer has not received the Upgrade. The refund request to be accepted must include the boarding pass for the flight in question. If you do not present your original boarding pass, ITA Airways will not be required to refund you in any way for the amount paid for the Upgrade.
    5. illness/death:
       1. close relatives: spouse, children (including adopted children), parents, siblings, grandparents, grandchildren, parents-in-law, brothers- and sisters-in-law, sons- and daughters-in-law; in such cases, proof of the family relationship must be provided by means of an appropriate certificate (family status certificate or similar document issued by the relevant authorities, such as the local council or the registry office);
       2. passengers who are relatives or friends listed on the same PNR;
       3. the waiver due to illness/death must be proven by a valid hospital certificate or death certificate;
    6. In the event that a minor and his/her companion are travelling on separate bookings and only one of them has received confirmation of the Upgrade, the possibility of travelling in different classes is subject to the conditions of carriage provided by ITA Airways
       More specifically:
       
       - Minors aged 3 to 4 years: they must travel in the same class as their companion, as the Unaccompanied Minor procedure is not provided for this age group.
       - Minors between 5 and 13 years of age on domestic flights and between 5 and 14 years of age on international and intercontinental flights: they may travel in a different class than their companion only after activation of the Unaccompanied Minor procedure, in accordance with the conditions set forth by ITA Airways and subject to payment of the related fee.
       
       If travel in different classes is not possible under the applicable conditions, the confirmed Upgrade will be refunded. You must contact the ITA Airways Assistance Team to activate the Unaccompanied Minor procedure
       
       
    7. Any refund requests must be made by calling +39 0685960020
    8. the service is not refundable in case of voluntary renunciation.
16. The fare conditions of the original ticket purchased will remain valid and will also apply in the event that the Offer is accepted and a subsequent upgrade is granted – including, but not limited to, cancelation policies, change fees, baggage allowances and rules relating to the accumulation of points under the Volare program.
17. In the event of a ticket change by the customer, ITA Airways shall not be required in any way to assign a seat in the class of service for which the upgrade was requested;
18. ITA Airways reserves the right to modify these Terms and Conditions at its discretion;
19. These Terms and Conditions must be read in conjunction with the ITA Airways Conditions of Carriage, the Website Terms of Use and the Privacy Policy, all available on the ita-airways.com website
20. The Upgrade offer does not include lounge access or additional baggage allowance.

All passengers flying on an airplane operated by ITA Airways can buy an upgrade to Business Class or Premium Economy directly onboard. The offer only applies to long-haul intercontinental routes on an Airbus A350-900, A330-900 or A330-200 airplane.

Upgrade options:

• From Economy to Premium Economy
• From Economy to Business
• From Premium Economy to Business
• Upgrades purchased onboard are only valid for that flight and not for any connecting flight
• The Upgrade service is subject to seat availability and will be made on a first-come, first-serve basis, solely at the discretion of ITA Airways.
• Onboard upgrades are not available for the following customers:
• • Passengers who have booked special assistance or special meals
  • Passengers travelling with an animal in the cabin
• This service is non-refundable.
• Upgrades do not entitle the passenger to additional points over and above those earned with the original ticket.