Connectivity that brings us together

Stay close to what matters most, even while you travel. With our onboard Wi-Fi, you can browse and communicate throughout your flight. Plus, on aircraft featuring our new Gate2Gate service, you can connect the moment you step on board and stay online until arrival.

Gate2Gate: connected for your entire time on board

With the new Gate2Gate service, Wi-Fi is available for your entire time on the plane: connect as soon as you board and stay online right up until arrival. This gives you more time to send messages, look up information, or browse online—with no need to wait for takeoff or to get off the plane.

Wi-Fi is available on the following aircraft. When you can connect depends on the aircraft type:

Airbus A330neo and Airbus A321neo: with the Gate2Gate service, you can connect as soon as you board and stay online until arrival.
Airbus A350-900: You can connect once you reach 10,000 feet of altitude.

Messaging
Stay connected with anyone you want with this service, which allows you to use your device’s instant messaging apps, always free for all passengers and in all travel classes. Photos and videos are not supported.

Premium 2 Hours
With this service, you can access the internet for 2 consecutive hours and use the connection to send emails and messages complete with photos and videos, browse online and use streaming services on board. The package is only available on intercontinental flights.

Premium Full Flight
With this service, you have full internet access for the entire duration of the flight: send emails and messages with photos and videos, browse the web, and stream content on board—all to make your trip even more comfortable.

The range of services varies according to the type of aircraft, the route (short, medium or long-haul) and the duration of the flight (≤90 min and >90 min).

By connecting to the in-flight portal, you can find the services on your flight and their features, allowing you to choose the package that best suits your needs.

To activate the connection, just follow these simple steps:

Put your device in Airplane mode and turn on Wi-Fi.
When allowed, connect your laptop, tablet or smartphone to the ITAAirwaysWIFI network and open your browser. You’ll be automatically redirected to the ITA Airways portal.
Select your preferred Internet package by following the instructions displayed on your device.

You can find all the technical details of our connectivity packages in the in-flight portal.
The table below shows the prices of the services you can purchase depending on your flight:

Service

Long-Haul

(on A350, A330neo, and A321neo aircraft)

Medium-Haul

Flights with a duration of >90 min
(only on A321neo aircraft)

Short-Haul

Flights with a duration of ≤90 min
(only on A321neo aircraft)

Messaging

Free

Premium 2 hours

€ 15

Premium Full Flight

€ 25

€ 8

€ 6

HON Circle Member passengers can enjoy the exclusive Premium Full Flight plan free of charge in the dedicated section of the portal via digital voucher.

Free and paid packages

Messaging is always free for all passengers, in all travel classes. It allows you to stay in touch during your flight using leading instant messaging apps at no extra cost. To browse online and access all internet features, you can choose Premium 2 Hours and Premium Full Flight paid packages.

The Premium 2 Hours package offers a full internet connection for 2 hours. During this time, you can upgrade to Premium Full Flight for the rest of your flight for a surcharge of € 10.

This upgrade rate is only available within the validity period of the Premium 2 Hours package. Once the 2 hours have elapsed, the € 10 surcharge no longer applies, and to continue using the full connection, you will need to purchase the Premium Full Flight package at the full price.

HON Circle Members can always enjoy the exclusive Premium Full Flight plan for free.

Please Note

We offer global satellite coverage. However, during travel, signal strength may become weak or be interrupted due to flying over areas where communication services are restricted by local regulations (e.g., India), or due to weather-related or other phenomena that interfere with the connection or passage between satellite regions.

Thailand: The Gate2Gate service is not available at the Bangkok stopover due to local regulatory restrictions related to domestic airspace. Wi-Fi can therefore only be used above an altitude of 10,000 feet. It becomes available once the aircraft has climbed above this altitude after takeoff from Bangkok and is disconnected when the aircraft descends below the same threshold before landing at this stopover.

Electronic devices

Learn about the rules for using electronic devices during your flight, designed to prevent interference with onboard instruments and systems.

Learn about the rules for using electronic devices

In-flight Entertainment

Time will fly by on board our aircraft, thanks to an extensive selection of multimedia content designed to keep you entertained throughout your flight.