Purchases
Sales Service
The purchase of a ticket is subject to a sales service charge of the following variable amounts:
The sales service for purchases on www.ita-airways.com and APP ITA Airways is free.
- €20 for a ticket purchased at the same time as the booking
- €30 for a ticket for domestic flights purchased after the booking is made
- €30 for an international ticket purchased after the booking is made
- €12 for a ticket for domestic flights
- €25 for an international ticket in the Schengen Area or Switzerland
- €35 for a ticket for all other destinations
How and when to inform ITA Airways of failure to board a flight
For tickets purchased in Italy: in case of non-use, for any reason, of the outbound flight, the request to maintain the validity of the ticket for the return flight only can be accepted if previously communicated to ITA Airways according to the times specified below:
- Within 24 hours after the departure time of the unused outbound flight;
- If the departure time of the return flight is within 24 hours of the outbound flight, the communication to the Customer Information Assistance Office must be received at least two hours before the departure of the aforementioned return flight.
The Customer Information Assistance Office will issue a new electronic ticket for the modified itinerary, for which it will be necessary to complete the check-in operations on the website (if available) or at the airport.
If the passenger does not make the aforementioned communication, or makes it after the time limit indicated, ITA Airways, where there is availability of seats on the return flight, reserves the right to request payment of an amount equal to the difference between the price paid for the previously purchased ticket and the price corresponding to the highest fare available in the same travel class/compartment, applicable to the changed itinerary at the time the ticket is reissued, unless the fare rules applicable to the original ticket are more favorable to the passenger.
How to request a name correction
It is possible to request the correction of the name on the ticket issued by calling the Customer Information Assistance Office and upon payment of a supplement of €25.00.
The ticket is not transferable and the correction of name is allowed only for changes attributable to the person holding the ticket and only for the following cases:
- Correction of the attribution MR/MRS
- Typing error (maximum three characters)
- Reversal between surname and first name
- Change of surname following marriage or divorce
- Change of legal name by decree or as a result of a change of sex
- Replacement of nickname with full name
- Addition of middle name or second surname (e.g. Mark into Mark James)
Examples:
Surname/Original First Name: BATTISTA GABRIELLE -> Surname/Correct First Name: BATTISTA GABRIELLA
Surname/Original First Name: GRAZIA DEMELAS -> Surname/Correct First Name: DEMELAS GRAZIA
