Upgrade with an offer

Customers with an ITA Airways ticket number beginning with 055 are eligible. The service may also be available, according to the eligibility criteria, to customers ticketed by a partner carrier on flights operated by ITA Airways.

In either case, customers in the following categories are not eligible:

• tickets for which some special assistance has been requested;
• tickets with bookings with children under 2 years of age;
• tickets with group bookings;
• tickets with a pet in the cabin;

The number of seats available for this initiative is limited and may vary depending on the destination and how full the flight is.

ITA Airways may invite customers to request a flight upgrade via an invitation email if they meet the following requirements:

• have booked the flight at least ten days before departure;
• have entered an email address in the booking.

The ability to request an upgrade on flights operated by partner airlines depends on the carrier operating the flight and its eligibility criteria. ITA Airways' Upgrade with Offer service is available on flights operated by ITA Airways, according to the criteria.

In the event that a minor and their companion are travelling on separate reservations and only one of them has received confirmation of the Upgrade, the ability to travel in different classes depends on the minor’s age and flight type. If not permitted, the confirmed Upgrade will be refunded, unless the Unaccompanied Minor procedure can be activated, with payment of the applicable surcharge.

For more information, please see the Terms and Conditions

No, the Upgrade with Offer does not include Lounge access.

Yes, in some cases. If your flight is operated by ITA Airways and your ticket meets the applicable eligibility criteria, you will be able to access the Upgrade with Offer service and submit an offer for an upgrade on the segment operated by ITA Airways.

The benefits of upgrading to Business Class on short-haul routes are:

• Airport check-in at the priority desks;
• ​Fast track so you can get past the security lanes more quickly (at the Rome Fiumicino, Milan Linate and Turin airports);
• a selection of hot and cold drinks, an Italian breakfast with warm pastries, a selection of biscuits and savory snacks throughout the day, and an aperitif with sparkling wine and canapés in the evening;
• priority boarding.

The benefits of upgrading to Business Class on medium-haul routes are:

• Soft leather armchairs with ergonomic design and free central seat;
• priority check-in and baggage drop-off counters;
• priority boarding and priority lanes at security checks;
• menus inspired by the Italian tradition and differentiated according to the length of the flight, with a wide choice of drinks, soft drinks, sparkling wine and carefully selected wines.
  

Note: Highlighted in-flight services are available on the Airbus A220-100, A220-300, A320neo, A321neo, A330neo and A350.

The benefits of upgrading to Business Class on our long-haul flights concern both the ground experience and comfort on board:

• leather seats that can be reclined up to 180° and independent access to the aisle from each seat;
• individual screens with a wide selection of films, TV series and music playlists;
• menus inspired by Italian cuisine, with seasonal ingredients and a list of selected wines;
• bar service available for the entire duration of the flight, espresso and limoncello;
• pouch with comfort accessories and wellness kit by QC Terme;
• dedicated cabin with lighting designed to facilitate relaxation on board;
• priority check-in desks;
• access to preferred security gates (Fast Track), where available;
• priority boarding.

Note: Long-haul Business Class cabin services and features vary depending on the aircraft used and the flight configuration.

The benefits of upgrading to Premium Economy Class are:

• Ergonomic leather armchairs, reclining by about 120° and up to 40% more space than the Economy Class;
• Individual screens with a wide selection of films, TV series, games and music playlists;
• welcome drink and Italian regional hot dishes, snacks or breakfast, depending on the flight time;
• espresso and limoncello;
• dedicated cabin;
• priority check-in desks;
• priority boarding.

Note: Premium Economy cabin features and services vary depending on the aircraft used and the flight configuration.

No, you will not earn extra points but you will earn points based on the original ticket you purchased.

No, the baggage allowance will remain the same as the ticket originally purchased.

If your offer is accepted, your credit card will be charged with the amount offered. We will send you a confirmation email to the address you provided at the time of booking or in the upgrade request process.

You will be informed via email of the outcome between 72 and 8 hours before the departure of your flight,.

Nothing! Your original flight booking will not be changed.

Please check your booking code and last name, then try again. Your reservation reference is a six-character code.

No, you will only receive a confirmation email from ITA Airways, but you may receive a text message from your bank notifying you that your credit card has been charged.

You can change or cancel the offer:

• up to 1 hour and 30 minutes before departure for domestic flights;
• up to 3 hours and 30 minutes before departure for international and intercontinental flights departing from Fiumicino and Linate;
• for all other flights, up to 8 hours prior to flight departure.

If you want to change your flight before your offer is accepted, please note that your offer will not be valid for the new flight. If the new flight is eligible, you will be able to submit a new Upgrade offer.

If your offer has already been accepted, the ability to change your flight and any applicable penalties depend on the fare conditions of the ticket originally purchased. In the event of a voluntary flight change, the amount paid for the Upgrade will not be refunded and the Upgrade will not be transferred to the new flight. If your new flight is eligible, you can submit a new offer.

After canceling your initial offer, you can submit a new offer using the links in the upgrade offer invitation email sent to you or go to the ITA Airways website.

You will receive an email confirming that your offer has not been accepted and your original flight booking will not be changed. Your credit card will not be charged of course!

No, it will no longer be possible to submit other offers for the same flight.

No, you cannot select the seat when submitting the upgrade offer. You will only be able to select your seat during check-in if your offer is accepted.

Any additional options such as seat selection that you may have purchased are not refundable.

No. If you have made the reservation with ITA Airways, you can contact our Customer Centre and ask the operator to split the reservation. If you made your booking through a travel agency, you can make this request to your travel agent. Please note that you can only submit your offer up to 24 hours before the scheduled flight departure.

The ticket issued with the new booking class and the document relating to the purchase of the upgrade that will be sent to you via email, or the boarding pass issued following the web check-in.

Yes. Your offer remains active and can still be accepted.
The message only indicates that higher offers have been received, but the upgrade assignment is not yet complete and your offer may still be accepted

No. The system has a predefined minimum and maximum value for the offer. You will not be able to bid below or above the expected range.

The strength indicator is a guide that shows the strength of your offer, but does not guarantee its success.

Yes, you can offer different amounts for each segment of your trip, if eligible for the upgrade.

Yes, you can change the amount until accepted by ITA Airways. To change your offer, use the link in the upgrade offer email or go to the ITA Airways website.

The same rules apply as the ticket with the original purchase fare, including change or cancelation fees. The baggage allowance remains that of the ticket of the original purchase fare; any excess baggage charges will apply.

You must first cancel your current offer, after which you can submit a new offer using your preferred card.
If the offer selected for the upgrade is unsuccessful due to an issue connected to your credit card, you will receive an email alert containing a link to enter your new card details.

In the event of cancelation of a flight by ITA Airways, we will try to accommodate you in the higher travel class on the next flight, otherwise the refund for the full amount of the upgrade will be credited to the card used for the purchase.

In case of voluntary ticket cancellation, the refund of the amount paid for the Upgrade depends on the fare conditions of the ticket originally purchased. If the ticket is refundable, the amount paid for the Upgrade will also be refunded in full. Any penalties imposed by the fare will only apply to the value of the ticket.