Depending on the type and extent of damage to your baggage, ITA Airways will give you a coupon towards the purchase of ITA Airways tickets or a new piece of baggage with the same characteristics as the one that was damaged chosen from a catalog of merchandise produced by a leading luggage manufacturer, which will be delivered to your home (at some airports, this new baggage will be given to you directly at the airport). 

If you want to explore other options than those we offer use our  online form within 7 days of having filed the Property Irregularity Report (P.I.R.) or within 21 days of having taken delivery of your bag if the damage was ascertained after a delayed delivery. 

Please go to the Lost & Found office in the airport upon your arrival. They will open a Property Irregularity Report (P.I.R.) and will give you a copy. Please use our online form within 7 days of having filed the P.I.R. or within 21 days after delivery should you discover damages after receiving delayed luggage.

Is there something missing from your luggage? 
Go immediately to the Assistance Baggage office at the arrival airport and send a report within 7 days of filing the Property Irregularity Report (P.I.R.) or 21 days after having received your baggage if the theft was ascertained following a delayed delivery, through our online form.

Remember to attach a copy of the following documents:

• The P.I.R. issued by the Lost & Found office
• The tag or stub of the baggage tag
• The receipt of your flight ticket and/or boarding card
• A detailed list of any items you have declared tampered with, damaged or missing, with appropriate documentary evidence of the damage
• A copy of your filed Police report which includes a list of the items declared missing.