Contacts and assistance

You can call us via phone:

From Egypt

+201 501718072* (from Saturday to Thursday from 08:30 am to 06:00 pm)
*Available in Egypt at the price of the regular rate, which varies on the basis of one's plan for calls to landlines

From Italy

800 936090

• for Web Assistance, Flight cancellations (daily 06:00-24:00).
•  Special Assistance (Monday-Friday 09:00-20:00; Saturday, Sunday and holidays 09:00-17:00 (CET);   
• for Ethical fares, Report a complaint, Changes and Refunds, Flight status (daily 06:00-24:00).

893 49049*

• new Reservations and Purchases, Information (daily 06:00-24:00)

• Reservations and ticket purchases, changes and refunds, flight, fares, information and English language support (daily 06:00-24:00).

*From a landline: The cost of the call from a landline is 1 euro and 83 cents per minute with a connection fee of 37 cents VAT included. Maximum duration 8 minutes and 8 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
*From mobile: The cost of the call from mobile is 2 euros and 44 cents per minute with a connection fee of 18 cents VAT included. Maximum duration 6 minutes and 11 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.

The following email addresses are also available:

• bookingschangesrefunds@ita-airways.com, for any purchase, change or refund, of new tickets on flights operated by ITA Airways from October 15th, 2021  
• specialassistance@ita-airways.com, to request Special Assistance services (for example, medical assistance, unaccompanied minors, special baggage, etc.) 

Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.

Do you need submit a complaint? Please contact Customer Relations at complaints@ita-airways.com