CUSTOMER CENTER FROM ISRAEL, ITALY AND FROM ABROAD
You can call us via phone:
From Israel
04-3501111* (in English language 24 hours a day, 7 days a week)
*Available in Israel at the price of the regular rate, which varies on the basis of one's plan for calls to landlines
From Italy
800 936090
- Web Assistance, Flight cancellations (daily 06:00-24:00).
- Special Assistance (Monday-Friday 09:00-20:00; Saturday, Sunday and holidays 09:00-17:00 (CET);
- Ethical fares, Report a complaint, Changes and Refunds, Flight status (daily 06:00-24:00).
893 49049*
- new Reservations and Purchases, Information (daily 06:00-24:00)
*From a landline: The cost of the call from a landline is 1 euro and 83 cents per minute with a connection fee of 37 cents VAT included. Maximum duration 8 minutes and 8 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
*From mobile: The cost of the call from mobile is 2 euros and 44 cents per minute with a connection fee of 18 cents VAT included. Maximum duration 6 minutes and 11 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
*From mobile: The cost of the call from mobile is 2 euros and 44 cents per minute with a connection fee of 18 cents VAT included. Maximum duration 6 minutes and 11 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
From abroad (to reach the Customer Center in Italy)
+39 06 85960020
- Reservations and ticket purchases, changes and refunds, flight, fares, information and English language support (daily 06:00-24:00).
The following email addresses are also available:
- bookingschangesrefunds@ita-airways.com, for any purchase, change or refund, of new tickets on flights operated by ITA Airways from October 15th, 2021
- specialassistance@ita-airways.com, to request Special Assistance services (for example, medical assistance, unaccompanied minors, special baggage, etc.)
- complaints@ita-airways.com, for complaints
Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.
Do you need submit a complaint? Please contact Customer Relations at complaints@ita-airways.com
