CUSTOMER CENTER FROM ISRAEL, ITALY AND FROM ABROAD
The following phone numbers are available:
From Israel
04-3501111* (in English language 24 hours a day, 7 days a week)
*Available in Israel at the price of the regular rate, which varies on the basis of one's plan for calls to landlines
From Italy and abroad, you can reach us at the phone number +39 06 85960020 (*), available every day from 7:00 AM to 10:00 PM (Italian time).
For Assistance (e.g., Unaccompanied Minors, Pets in Hold and Cabin, Special Baggage, etc.) and Medical Assistance, the service is available Monday-Friday (9:00 AM-8:00 PM), Saturday, Sunday, and holidays (9:00 AM-5:00 PM).
(*) The cost of the call may vary depending on your phone provider.
The following email addresses are also available:
- bookingschangesrefunds@ita-airways.com for any purchase, change or refund, of new tickets on flights operated by ITA Airways from 15 October 2021
- specialassistance@ita-airways.com to request dedicated assistance services (for example, medical assistance, unaccompanied minors, special baggage, etc.)
Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.
