You can check in online with ITA Airways starting 48 hours before departure. For flights to and from the United States, online check-in opens 24 hours before departure. Choose your seat, print your boarding pass, or have it sent directly to your smartphone. Online check-in is available on our website and in the ITA Airways app. For more information, please visit the online check-in section.

Onboard services vary depending on travel class and flight duration—from drinks on shorter flights to snacks on short-haul routes and multi-course meals on intercontinental flights. Special meals can be requested on select routes and in certain travel classes. For details, see the onboard menus for each travel class.

Your included baggage allowance and any fees for extra bags depend on your travel class and fare type. You can find all details on the baggage rules for your flight here.

Yes. On all long-haul flights and on flights operated with the Airbus A321neo, ITA Airways provides a broad entertainment selection, including movies, TV series, documentaries, lifestyle content, podcasts, audiobooks, and music playlists.

On short- and medium-haul flights operated with the Airbus A320neo, you can stream a free selection from the long-haul program to your own device (smartphone or tablet) through the onboard network.

If your flight is canceled, we will, where possible, offer to rebook you on another ITA Airways flight or arrange a comparable travel alternative so you can reach your destination as quickly as possible. You may also choose a full refund of your ticket price.

If an alternative is offered and you decide to make your own arrangements instead, we are not required to reimburse any additional costs or provide further assistance.

For refunds on tickets purchased on the Italia Trasporto Aereo website or through the Customer Information Assistance Office, please use the contact details provided. Alternatively, use the email address shown in your cancellation notice or the Italia Trasporto Aereo online form.

Premium Economy offers extra comfort on long-haul flights operated with the Airbus A321neo, including wider ergonomic seats with more recline and additional legroom, comfort kits and amenities, a separate cabin with an enhanced inflight entertainment selection, priority boarding, priority baggage handling, and extra checked baggage. For more information, see the Premium Economy page.

You may bring one carry-on bag on board with a maximum weight of 8 kg and maximum dimensions of 55 x 40 x 23 cm. In addition, you’re allowed one personal item (such as a handbag). You can find all carry-on baggage details here.

Checked baggage must not exceed a total size of 158 cm (height + width + depth). Depending on your travel class and route, the maximum weight per bag is 23 kg or 32 kg. Please review the specific checked baggage rules for your flight before you depart.

Yes. You can choose your seat in any travel class. Whether seat selection is free or comes with a fee depends on your fare and frequent flyer status. Simply pick your preferred seat when booking on ita-airways.com or in the ITA Airways app. Full details on seat selection are available here.

Miles & More is Europe’s top frequent flyer program, offering rewards for your continued loyalty.

Earn miles not just by flying, but also while you travel and shop.

Learn more about the benefits on the Miles & More information page.

Your pet can be transported either in the cabin or in the climate-controlled and pressurized cargo hold, depending on its type, weight, and size, as well as national and international regulations. Please note that only dogs and cats are allowed, both in the cabin and the cargo hold. As there are limited spaces available for pet transport on board (either in the cabin or the cargo hold), we recommend reserving the service at least 48 hours prior to departure via the designated channels. For more details, please visit the dedicated page.

If you’re pregnant, we advise you to consult your doctor before traveling and make sure you have all the required documents with you. For safety guidelines and travel tips, please refer to our information page.

Learn about the guidelines for our youngest travelers, including seat options, baggage policies, necessary travel documents, meals, onboard amenities, and stroller transport and boarding. You can find all the details and services for minors on the dedicated page.

If you have reduced mobility or a disability, you can request assistance either when booking your flight or at a later time. Within Italy, please reach out to the ITA Airways Assistance Team or email [email protected] at least 48 hours before your scheduled departure. For more information, visit our information page.