General conditions of carriage ITA Airways

The terms and definitions used in these General Conditions of Carriage (hereinafter “GCCs”) have the following meaning:

ITALIA TRASPORTO AEREO S.p.A. - ITA Airways

ITA Airways, or company, or airline, or carrier, with the corporate name ITALIA TRASPORTO AEREO S.p.A. ("ITA Airways"), under extraordinary administration, with its registered office at Via Venti Settembre 97, CAP 00187, VAT, tax code and registration number 15907661001, website www.ita-airways.com, with IATA code "AZ".

ITA BRASIL - ITALIA TRASPORTO AEREO S.p.A. 
CNPJ (Cadastro Nacional da Pessoa Jurídica [Legal Entities’ Taxpayer Registry]) No. 45.153.382/0001-21, Rua Vieira de Moraes, 11, sala 302, Campo Belo, CEP 04617-014 - São Paulo /SP.

ITA Airways website

Refers to the ​Airline’s website on which these GCCs and all other relevant information mentioned in this document are available.

Applicable Regulations

Refers to the rules applicable to air transportation, the full text or summary of which is available in the “Current Regulations” section of ITA Airways’ website. These rules are not part of the contract of carriage and are subject to periodic changes made by the relevant regulatory bodies and legislative authorities.

Authorized Agents

Indicates individuals expressly authorized by ITA to sell air transportation services to passengers, including, for example, General Sales Agents, travel agencies, online sales websites, etc.

Baggage

Refers to the items, goods, and other personal belongings of a passenger that are necessary or appropriate for use, comfort, or convenience in connection with their journey, and which ITA Airways may carry along with the passenger as a contract ancillary to the contract of carriage, pursuant to Article 13 of ANAC Resolution 400/2016. Unless otherwise specified, the definition of baggage includes checked baggage and unchecked/carry-on baggage. Animals traveling with the passenger are considered baggage.

Carrier

Refers to the legal entity that carries out air transport. A distinction must be made between the Commercial Carrier and the Operational Carrier. The Commercial Carrier is the carrier that issues the ticket and/or is a party to the contract of carriage (whether entered into with a passenger or with a person acting on behalf of the passenger), through which the carriage of the passenger and/or his/her baggage is performed or confirmed to be performed, and that is responsible for the total or partial carriage of such transportation. “Operational Carrier” refers to all carriers, as opposed to a “Commercial Carrier,” that, pursuant to a contract or authorization from the Commercial Carrier, actually performs the transportation, either in whole or in part.

Consumer

Refers to a passenger who has a ticket.

EMD, E-Vouchers, TCV

Refers to electronic documents, confirmed by a printed receipt, that allow the person holding them to benefit from ITA Airways services as specified from time to time.

Fare

Refers to ITA Airways fares available through the Company’s distribution channels (Authorized Agents, Contact Centers, ticket offices) or published on the ITA website. Fares are displayed in the appropriate box on the ticket. Fares may contain specific conditions and/or restrictions —known as Fare Rules — regarding: (i) the validity and duration of the ticket; (ii) the booking and issuance of the ticket; (iii) the method of using and refunding the ticket; (iv) services included in the Fare, such as supplementing or modifying the provisions of these GCCs; the Fare Rules are communicated to the customer at the time of transactions related to the purchase of the ticket, depending on the intended method of purchase, by Authorized Agents, the Contact Center, or the ticket office, or on the ITA website, in the case of purchase from the website.

Flight or Travel

Refers to the agreed transport itinerary, which may consist of one or more legs.

IATA

Refers to the International Air Transport Association (IATA), the trade association of which most airlines in the world are members. More information about the IATA is available on the website ​www.iata.orgThe link will be opened in a new browser tab.

ICAO

Refers to the International Civil Aviation Organization (ICAO), a United Nations agency responsible for regulating civil aviation. More information about the ICAO is available on the website ​www.icao.intThe link will be opened in a new browser tab.

Passenger

Refers to any person who is not a member of the cockpit or cabin crew of the flight in question, transported or to be transported on an aircraft with the consent of ITA, generally upon payment of the applicable fare.

Checked Baggage (or checked-in baggage, or baggage in the cargo hold)

Refers to baggage or an animal traveling on the same aircraft as the passenger, in the cargo hold, for which ITA Airways assumes sole custody and for which the airline has issued a baggage check (also called a baggage receipt).

SDR (Special Drawing Rights)

Refers to a unit of account created by the International Monetary Fund to provide a unified and standardized currency for international trade transactions; its value is reported in major financial newspapers, on the Internet, and on the website of the Central Bank of Brazil.

Leg

Refers to each national, international, and intercontinental stretch of a flight.

Stopover

Means a temporary interruption of travel at an intermediate location (i.e., at a location other than the place of departure and destination), specified on the ticket or in ITA Airways schedules as a scheduled stopover during the itinerary, or performed for operational and/or security reasons.

Ticket

This is the document issued by ITA, or on its behalf and/or for its account by Authorized Agents, whether in electronic format or as a receipt, which confirms the signing of the contract of carriage and legitimizes the use of the service.

Acceptance Time Limit

Means the time limit by which check-in must be completed.

Unchecked Baggage (or carry-on baggage)

This refers to any baggage or animal traveling with the passenger in the cabin that has not been checked in and, therefore, has not been handed over to the airline.

2.1. These GCCs apply exclusively to air transportation services contracted and/or operated by ITA.
All ancillary services, including those offered by ITA, are regulated by the service-related rules offered from time to time and by the general conditions of the relevant provider’s contract.

2.2. ITA Airways uses standard forms of international air transport contracts, such as — to name just a few — codeshare agreements, wet leases, and so on. According to these contractual forms, it may happen that a flight, even if purchased through ITA Airways channels, is operated by carriers other than ITA Airways (called Operating Carriers). In such cases, the Operating Carriers’ GCCs will apply (found on the ITA Airways website or the Operating Carriers’ websites). In the event of conflicts between these GCCs and the Operating Carriers’ GCCs, the conditions of the latter will prevail over these GCCs. ITA Airways will assume the role of Commercial Carrier in accordance with applicable rules and will notify the passenger of the identity of the Operating Carriers. Authorized Agents will also inform the passenger of the identity of the Operating Carrier when it is different from the Commercial Carrier.

2.3. If the passenger and ITA Airways agree that the carriage is to be performed by successive carriers (consecutive carriage), including ITA itself, as a single carriage, these GCCs will apply only to the portion of the carriage performed by ITA, regardless of whether a single ticket or a combined ticket is issued. Combined ticket means two or more tickets issued simultaneously to a passenger that together constitute a single contract of carriage..

2.4. In the case of charter flights, these GCCs will apply where specified in the relevant contract or Ticket.

3.1. Contract of carriage

The contract of carriage is entered into with the purchase of the ticket and governed by the GCCs as published on the ITA Airways website on the date it is signed.

3.2. Booking

3.2.1. Ticket purchase may be preceded by a booking. In such cases, ITA Airways or its Authorized Agents will record the passenger’s booking, providing written confirmation and a booking code upon request. Only bookings confirmed by the ITA Airways system will be considered valid for ITA flights. ITA Airways is not liable for any damages resulting from failure to complete this registration or from its incorrect completion, unless such damages can be attributed to the company’s misconduct or negligence. If the passenger fails to pay for the Ticket prior to the date specified by ITA Airways or by the Authorized Agents when the booking is made, ITA Airways may cancel the confirmed booking.

3.2.2. The passenger may request a specific seat on board, when this is determined by the applicable Fare Rules from time to time, available on the ITA Airways website and during the purchase of the Ticket, or communicated by the Authorized Agents, the ticket counters, and the Contact Center agents. ITA Airways will use its best efforts to confirm the advance assignment of seats on board. However, in the event of replacement or modification of the aircraft that is to be used for a particular flight, the seat assignment cannot be guaranteed, even if the passenger has received confirmation. For safety and/or operational reasons, ITA Airways may change assigned seats at any time, even after boarding. If the passenger has paid an extra fee to be assigned to a certain seat on board, the Carrier will refund that extra fee if that seat is not available due to the reasons mentioned.

3.2.3. Except for different provisions contained in the Fare Rules, which will be communicated by the Authorized Agents, ticket counters, and Contact Center agents to passengers at the time of booking, possible variations in Fares (up or down), taxes, and third-party charges (such as boarding fees, taxes, duties, or additional security charges) in the period between booking and purchasing the Ticket will apply at the conclusion of the Ticket purchase.

3.3. Ticket

3.3.1. Transportation will only be provided upon proof of the Ticket. ITA Airways may request that the passenger show their Ticket and/or printed or electronic confirmation of acceptance on board (boarding pass) at any time until the end of travel. For security reasons, ITA Airways has the right to verify that the person showing the Ticket is, in fact, the person whose name is displayed on the Ticket. If the Ticket is presented by a person other than the passenger who has the right to be transported or refunded, ITA Airways (subject to its right to collect the Ticket) will not provide transportation or refund the person presenting the Ticket.

3.3.2. The Ticket is personal and non-transferable to third parties.

3.3.3. The Ticket validity period is indicated by the applicable Fare Rules. If no expiration date is indicated, a Ticket is valid for: (a) one year from the date of issue or (b) one year from the date of the first leg indicated by the Ticket, subject to operation of the first leg within one year from the date of issue.

3.3.4. The rules for ticket refunds are set out in Article 10 of these GCCs and can be found on the ​online changes and refund page of the ITA Website, during the Ticket purchase process, or communicated by the Contact Center agents, ticket counters, and Authorized Agents.

3.3.5. If a passenger is unable to begin a trip due to illness, they must cancel the booking before the flight’s departure and provide medical documentation from a hospital (or an emergency room within the public health system or one that has an agreement with the SNS (Serviço Nacional de Saúde [National Health Service]) within seven days of the cancellation request; therefore, no-shows are not permitted.

At the passenger’s request, ITA will extend the validity of the ticket until the date on which the passenger, subject to the previously mentioned medical certificate, is able to travel, or until the first flight after that date departing from the point of origin and on which a seat is available in the class of service for which the fare was paid. Whenever there is no available seat in the previous service class, the passenger will proceed with a fare adjustment (payment of the difference). The validity of the ticket and any EMD [Electronic Miscellaneous Document] for ancillary services, if available, will be extended for no more than three months from the date indicated on the medical certificate.

In the cases set out above, ITA will also extend the validity period of the tickets (and the EMD for ancillary services purchased with it, if available) to the companions of the ill passenger who provide ITA with evidence of traveling together.

Companions who are part of the same household or who cohabit with the ill passenger must provide supporting documentation (family status), only if booked under a different PNR [Passenger Name Record].

Accompanying passengers who are not part of the same household traveling with the sick passenger must necessarily be on the same PNR.

If the passenger is not interested in the extension, the ticket may be refunded according to the fare rule.

3.3.6. Whenever a passenger, after having begun a trip, is unable to complete it within the ticket’s validity period due to illness, they must cancel the booking before the flight’s departure and provide medical documentation from a hospital (or an emergency room within the public health system or one that has an agreement with the SNS) within seven days of the cancellation request;

At the passenger’s request, ITA will extend the validity of the ticket until the date on which the passenger, subject to the previously mentioned medical certificate, is able to travel, or until the first flight after that date departing from the point of origin and on which a seat is available in the class of service for which the fare was paid. Whenever there is no available seat in the previous service class, the passenger will proceed with a fare adjustment (payment of the difference). The validity of the ticket and any EMD for ancillary services, if available, will be extended for no more than three months from the date indicated on the medical certificate.

In the cases set out above, ITA will also extend the validity period of the tickets (and the EMD for ancillary services purchased with it, if available) to the companions of the ill passenger who provide ITA with evidence of traveling together.

Companions who are part of the same household or who cohabit with the ill passenger must provide supporting documentation (family status), only if booked under a different PNR.

Accompanying passengers who are not part of the same household traveling with the sick passenger must necessarily be on the same PNR.

If the passenger is not interested in the extension, the unused portion of the ticket may be refunded according to the fare rule.

3.3.7. If the passenger dies prior to travel, the ticket may be refunded upon presentation of appropriate documentation.

In the event of a passenger’s death during the trip, ITA will extend the validity period of the tickets (and any EMDs for ancillary services purchased with them, if available) to accompanying persons who are members of the same household or who live with the passenger; such persons must provide supporting documentation (family status certificate), provided they were booked under a different PNR.

Passengers travelling with the deceased who are not part of the same household must be on the same PNR.

In the event of the death of a passenger’s immediate family members (parents, children, spouse/partner, siblings, and in-laws) occurring within ten days prior to the day of departure or during the course of travel, the validity of the passenger’s ticket and that of the immediate family members accompanying the passenger may be extended. All changes will be made upon presentation of the appropriate death certificate and family status certificate. The extension will be limited to 45 days after the date of death.

3.3.8. The Ticket purchased by the passenger is valid only for the leg(s) specified on the Ticket, from the point of departure to the point of destination, including any stopover. The Fare paid by the passenger covers the transportation specified on the Ticket. The applicable Fare and Fare Rules, as defined in Article I of these GCCs, are an integral and essential part of the contract of carriage. If the Ticket purchased includes a series of legs, it must be used in the specified order.

3.3.9. If permitted by the applicable fares, the passenger must provide ITA Airways with advance notice if they wish to change the itinerary or any other aspect of the contract of carriage.

3.3.10. Customers may cancel a ticket purchased (on the website and/or through the call center) at no charge, provided the request is made within 24 (twenty-four) hours of receiving the ticket receipt, by contacting the Call Center at 11 3958-7959 / 21 3500-8998. The rule set out in the first paragraph of this article applies only to purchases made seven (7) days or more prior to the departure date.

3.3.11. Passengers may contact the Call Center (11 3958-7959 / 21 3500-8998) up until check-in to have their first and last names corrected at no charge. The name correction must not change the personal and non-transferable nature of the ticket, i.e., the name must be the same as on the passport or similar document. If necessary, the company may verify that the correction does not constitute a change of ticket holder.

The correction of the passenger's first and last name cannot be made during the web check-in process.

The aforementioned correction at no charge is applicable only to passengers booked on ITA flights, operated directly by ITA, purchased in Brazil, and departing from Brazil.

For interline tickets (partially operated by ITA Airways and partially by other carriers), the costs associated with correcting the name — including the need to issue a new ticket, will be passed on to the passenger.

3.3.12. In the event of changes to the ticket made by the passenger, and in accordance with the fare rules, the passenger must pay or receive:

• The adjustment in airport fees applicable to the new airport and the date of the new departure.
• The difference between the amount initially paid by the passenger for the air transportation service and the fare offered on the day of the change.

For more information, please contact: 11 3958-7959 / 21 3500-8998

3.4. Fares and other expenses

3.4.1. The ticket price will include the fare as well as taxes and all other additional charges and surcharges applicable to transportation, imposed by law or required by governmental or other competent authorities. Fares apply only to transportation from the departure airport to the destination airport. Fares do not include ground transportation services between airports and between airports and city terminals, and other optional services or accessories not explicitly included in the Fare Rules. Fares are determined in accordance with the ITA Fare Rules, applicable at the time of purchase and according to the itinerary chosen. Any change to the trip after purchase, where permitted by the Fare Rules, may result in an additional charge.

3.4.2. Requirements (such as age and residency) that may be necessary to qualify for special or promotional fares may be verified by ITA Airways at any time and must be met at the time of boarding the flight(s). If the above requirements are not met, ITA Airways may deny boarding or, where possible and provided the passenger is willing to pay for it, request the corresponding additional fee.

3.4.3. For purchases made in Brazil, fees, taxes and other additional charges will be paid in Brazilian reais.

3.4.4. Depending on the selected purchase channel (authorized agents, Contact Center, ticket offices, website), a fee may apply for the sale and/or issuance of the ticket (the so-called Ticketing Fee/sales service). 

3.5. Seat selection

3.5.1. Passengers may request the assignment of a specific seat on board free of charge if seat selection is offered among the services included in the fare and provided for in the applicable Fare Rules from time to time.  The Fare Rules can be viewed on the ITA Airways website during the ticket purchase process, or provided by Contact Center agents, ticket counters, or Authorized Agents.   

3.5.2. If the fare does not include seat selection, passengers can usually select a seat for a fee. If no seat is selected in advance, ITA Airways will assign a seat free of charge at check-in. The system will attempt to assign adjacent seating for passengers in the same booking, but this is subject to availability and cannot be guaranteed.

3.5.3. ITA Airways will make every effort to confirm advance seat selection, if requested by the passenger. However, in the event of a change or substitution of the aircraft scheduled to be used on a particular flight, a specific seat assignment, even if confirmed, may not be guaranteed. ITA Airways may also change the allocation or reassign seats at any time, even after boarding, for operational and/or security reasons. For security reasons, some seats are restricted and not suitable for all passengers. 

3.5.4. If a passenger has paid a fee for a specific seat on board, they are entitled to a refund if the seat is no longer available for the reasons described above or if the ticket is not used for reasons outside the passenger’s control (e.g., flight cancellation).    

3.5.5. For the full Terms and Conditions regarding seat selection ​click here. 

4.1. The check-in deadline varies by airport.  ITA Airways or its Authorized Agents will provide the passenger with information regarding the check-in deadline for the first flight listed on the Ticket. It is always advised to arrive early for check-in to ensure that both the airline and the passenger can complete the necessary procedures smoothly.  Passengers must check the applicable deadlines and comply with them.

Special instructions and deadlines may be given to passengers in certain categories, such as passengers with reduced mobility, children under 2 years old, unaccompanied minors, or passengers traveling with animals (see Article 6).

4.2. Information on the deadlines for passenger check-in is part of the contract of carriage and is available on​the Check-in Deadlines page of the ITA Airways website or is provided by Contact Center agents, ticket counters, or Authorized Agents.

4.3. If passengers fail to meet the check-in deadline, ITA Airways may refuse to carry them and may cancel the reservation for the first flight, as well as any subsequent flights, provided that the Fare Rules regarding changes and refunds (available on the ITA Airways website or provided by Contact Center agents, ticket counters, and Authorized Agents) are applied and without prejudice to the preceding Article 3.3.8.

4.4. Once check-in is complete, the passenger must arrive at the boarding gate no later than the time specified by ITA Airways at the time of check-in.

4.5. Passengers who fail to arrive at the boarding gate by the specified time may be denied boarding by ITA Airways, and their reservation for the first and subsequent flights may be canceled, provided that the applicable Fare Rules regarding changes and refunds are followed, and without prejudice to Article 3.3.8 above.

4.6.  ITA Airways is not responsible for any costs or expenses incurred by a passenger who has not complied with the terms and conditions of these articles.

4.7. To check in and board a flight, passengers must have the necessary documents for entering and leaving the country, the required visas for the trip, health and vaccination certificates, as well as proof of meeting the requirements for any special fares purchased, if applicable. These documents must be valid during operations and throughout the course of the flight. Passengers must also comply with all provisions of the countries of transit, departure, and arrival, as well as ITA Airways’ instructions and regulations. Please refer to Article 12 below for other provisions related to administrative formalities.

4.8. The Carrier provides general information about the documents required for travel in different destination countries on the ​Organize Your Trip page of the ITA website. Passengers must inform ITA Airways if they are aware of any information regarding personal restrictions and conditions related to the destination country, and should verify such information with the consulates or embassies of the transit and/or destination countries. It is the passenger’s responsibility to obtain all the information regarding the documentation and formalities required for their trip directly from the relevant authorities.

ITA Airways may refuse to transport any passenger and/or their baggage, or may interrupt the transportation or continuation of their transportation, for security reasons or if:

a) this is necessary to comply with the laws, regulations, or rules of any country of departure, destination, or overflight;

b) this is necessary at the written request of an authority of the country of departure, transit, or destination;

c) the transportation of the passenger and/or their baggage may constitute a threat to the safety, health, hygiene, or the maintenance of order aboard the aircraft;

d) the conduct, age, or physical or mental condition of the passenger: (i) significantly affects the comfort of other passengers or causes justified complaints from them, or (ii) endangers themselves, other persons, or goods;

e) this is justified by the passenger's failure to comply with the instructions duly presented by ITA Airways in relation to safety and compliance with the legal provisions or regulations relating to the flight, or if the passenger was responsible for illegal or unruly conduct on a previous flight and there is a risk that said conduct may be repeated;

f) the passenger refuses to undergo security checks;

g) fares, taxes, and any other applicable additional expenses have not been paid, or if the passenger does not have valid travel documents;

h) the passenger does not have the valid travel documents required to enter a country of transit of the flight or the final country of destination of the flight, as set out in Article 4.7 above and Article 12 below;

i) the passenger has destroyed their travel documents during the flight or refuses to show them to the crew;

j) the ticket presented by the passenger: (i) was obtained illegally or was purchased from a party other than ITA Airways or one of its Authorized Agents; (ii) was reported as lost or stolen; (iii) was forged; (iv) was altered or left incomplete by a party other than ITA Airways or one of its Authorized Agents; (v) is in the name of a person other than the person presenting the ticket; (vi) was purchased illegally, in which case ITA Airways reserves the right to collect the ticket;

k) the passenger does not comply with the requirements mentioned in these GCCs or the Fare Rules relating to the use of the Ticket and/or the transportation of baggage and animals traveling with them.

l) the passenger does not present the credit card used for the purchase, when requested, or a copy of the credit card, accompanied by a copy of the cardholder's identity document, when the ticket was purchased with a third-party credit card.

m) the passenger has been placed on ITA’s “No Fly” list as a result of, for example, damage to company property, aggressive behavior by one or more passengers or crew members, or conduct that otherwise jeopardizes flight safety.

6.1. ITA Airways’ transportation check-in for the following:

a) passengers with special needs and reduced mobility;

b) children under 2 years of age and unaccompanied minors;

c) passengers with illnesses or other passengers in need of special assistance;

d) pregnant women,

may be subject to restrictions imposed by applicable laws and regulations, and is governed by the following provisions and by the specific terms available on the  ​Plan Your Trip  page of the ITA Airways website or communicated by the Contact Center agents, ticket counters, and Authorized Agents.

6.2. Passengers with disabilities and reduced mobility

6.2.1. The rights of passengers with disabilities and reduced mobility are governed by Regulation (EC) No. 1107/2006 available at the following ​linkThe link will be opened in a new browser tab. Assistance for this category of passengers during their stay at the airport is the responsibility of European Union airport operators. The passenger must notify ITA Airways of their request for special assistance at the time of booking and, in all cases, at least 48 hours prior to the departure of the first leg of the journey, in order to allow the Airline sufficient time to communicate this information to the airport operators. Nevertheless, ITA Airways will do everything in its power to facilitate the transport. 

For passengers departing from Brazil, ANAC Resolution 400/2016 and ANAC Resolution 280/2013 are applicable in Brazilian territory.

6.2.2. To ensure the best possible service during boarding and deplaning, as well as during the flight, passengers with special needs and reduced mobility who require special assistance are advised to arrive early to check in and, in all cases, within the check-in deadline for their flight.

6.2.3. The carrier reserves the right not to accept passengers on board without a medical certificate, where required, or if the medical certificate is incomplete or not in compliance with the laws and the Carrier's policy.

6.2.4. Further information regarding special assistance for passengers and the related documents required for transportation is found on the ​Travel Documents page of the ITA Airways website or is communicated by the Contact Center agents, the ticket counters, or the Authorized Agents.

6.3. Children under 2 years of age and unaccompanied minors

6.3.1. Each child under the age of 2 must be accompanied by at least one parent or adult, included when traveling in a designated seat.

6.3.2. Children between the ages of 5 and 14 (to be completed) on domestic flights, and between the ages of 5 and 15 (to be completed) on international flights, who are traveling alone or in a different class from their parents, guardians, or accompanying adults (unaccompanied minors) may be accepted on ITA Airways flights upon request by the aforementioned individuals, following the procedure outlined on the ​Children page of the ITA Website.

Companion means an adult individual (over the age of 18) to whom the minor has been assigned based on appropriate documentation.

6.3.3. Minors over the age of 14 can fly alone on domestic flights; minors over the age of 15 can fly alone on any flight, including international and intercontinental flights. The procedure set out in Article 6.3.2 above does not apply to these minors. Therefore, these minors will board under the same rules and procedures as all other passengers.

In light of the foregoing, upon explicit request and payment of the required additional fee, minors may, in all cases, use the unaccompanied minors procedure described in Article 6.3.2 above. More information regarding the unaccompanied minors procedure and relevant surcharges is available on the ​Children page of the ITA Airways website or is communicated by the Contact Center agents, ticket counters, or the Authorized Agents.

In addition, since minors may need to stay in hotels during the trip in the event of scheduled stops or cancellations or delays, written permission from their parents is required for check-in; therefore, minors must carry written permission from their parents and/or guardians with them. The company is not responsible for damages or expenses incurred due to the absence of said permission. In all cases, parents and/or guardians are liable for any damages caused by minors to third parties, to ITA Airways, and to ITA employees, in accordance with Article 2048 of the Italian Civil Code, and must indemnify and exempt ITA Airways from liability for such damages. 

6.3.4. More information regarding the transportation of minors and the documents necessary for transportation is available on the ​Children page of the ITA Website and during the Ticket purchase process, or is communicated by the Contact Center agents, the ticket counters, and the Authorized Agents.

6.4. Passengers with illnesses or other passengers requiring special assistance — pregnant women

More information related to these passenger categories and the related documents required for transportation is available on the ​Expecting Moms page of the ITA Airways website or is communicated by the Contact Center agents, the ticket counters, and the Authorized Agents.

7.1. Checked baggage carriage is considered an additional service provided by the carrier.

The passenger is entitled to the carriage of baggage within the limits and conditions established by ITA. These limits and conditions are available on the ​Baggage Assistance page of the ITA website and during the Ticket purchase process, or are communicated by the Contact Center agents, the ticket counters, or the Authorized Agents.

The following are the general provisions applicable to the carriage of baggage and other personal belongings of passengers.

7.2. Carry-on baggage and other belongings that the passenger may bring on board must comply with Articles 13, 14, and 15 of ANAC Resolution 400/2016 and be stowed under the seat in front of the passenger (except for emergency exit seats) or in the passenger cabin compartments. In all cases, carry-on baggage and other belongings must have the measurements, weights, shapes, and dimensions consistent with ITA Airways policy available on the ​Carry-on Baggage page of the ITA website.

7.2.1. ITA Airways reserves the right to prohibit the carriage in the cabin of carry-on baggage or other belongings of passengers: (i) whose measurements, weights, shapes, and/or dimensions are not consistent with ITA policy; (ii) which conflict with the safety requirements of carriage in the cabin; or (iii) in the event of aircraft balance or space issues on board. Carry-on baggage and other belongings of passengers not permitted in the cabin will be carried as Checked Baggage; (iv) pets.

7.3. In any event, Checked Baggage must have the measurements, weights, shapes, and/or dimensions compatible with ITA Airways policy available on the ​Checked Baggage page of the ITA website, and be in suitable containers for safe transport and handling (such as, for example, suitcases, backpacks, bags, etc.) in order to prevent the transport from being classified as cargo transport. Upon receipt of the Checked Baggage, ITA Airways will issue a baggage receipt to the passenger for each checked item.

This baggage will be carried free of charge if so determined by the fare and limit chosen. If the weight, size, or number of pieces of Checked Baggage exceeds the quantity allowed, the excess quantity (excess baggage) will be charged an additional fee and a relevant receipt will be issued to the passenger. The specific amount of this additional fee is available on the ​Checked Baggage page of the ITA Airways website or is communicated by Contact Center agents, ticket counters, or Authorized Agents.

Passengers’ animals are considered excess baggage when in the custody of ITA Airways in the cargo compartment.

Checked Baggage, with or without exceeding the Free Baggage limit, is transported on the same aircraft as the passenger, unless this is deemed unfeasible due to proven operational or safety reasons. In this case, ITA Airways will transport the baggage on the next available flight and re-deliver it to the passenger.

7.4. Baggage and items that are unsuitable for transport in the cargo hold (such as, for example, fragile musical instruments and similar items) will be accepted for transport only in the passenger cabin, provided there is sufficient space available and in accordance with the special procedures specified by ITA Airways to ensure the safety of passengers and crew. The transportation of such objects may be subject to special fees, available on the ​Special Baggage page of the ITA Airways website or communicated by Contact Center agents, ticket counters, or Authorized Agents.

7.5. If there are any problems with the delivery of your baggage — delays or loss — please check all available information, such as rules and expense reimbursement, on the Baggage Assistance page of the ITA Airways website or as communicated by Contact Center agents, ticket counters, or Authorized Agents.

8.1. In accordance with ITA Airways rules and applicable law and regulations relating to aircraft safety, certain objects are not permitted in the cabin and/or cargo compartment, or their acceptance may be subject to limitations. A description of these objects and the limits and conditions of carriage is available on the ​Special Baggage page of the ITA Airways' website.

8.2. In addition, Checked Baggage may not contain objects such as (for example only): electronic cigarettes or pipes, valuables, fragile or perishable objects, money, jewelry, precious metals, silverware, computers and their accessories, electronic gadgets or devices for personal use, cameras and photographic equipment, negotiable securities, credit instruments, government securities, stock certificates and bonds or other securities, commercial, business, or work documents, passports and other personal identification documents, collection samples, family assets, antiques, old or artisanal products, works of art, rare books, valuable publications or manuscripts, automobile keys and residential keys.

8.3. ITA Airways reserves the right to refuse to carry as Baggage, or to refuse to continue the carriage of, any item that is unsuitable for carriage on the aircraft due to its dimensions, shape, weight, contents, special characteristics, fragility, or perishability; for safety or operational reasons; or because it may cause inconvenience or disturb other passengers.

8.4. For reasons related to aircraft and passenger safety, the Carrier may send the Baggage for checks and inspections, including by means of electronic or radiographic devices. In the event of the passenger’s absence, their belongings may be inspected to determine whether the passenger is in possession of (or if their baggage contains) objects whose carriage is prohibited under these GCCs, or firearms, ammunition, or other weapons that have not been properly declared to the Carrier under these GCCs.

If the passenger does not agree with the aforementioned inspections, the Carrier reserves the right to refuse carriage of the passenger and their Baggage.

8.5. A passenger’s exercise of their rights under the contract of carriage regarding the transport and return of Checked Baggage is subject to their possession and presentation of the baggage receipt issued at check-in, which must include the name of the passenger to whom ITA Airways is obligated to provide carriage, as well as the passenger’s ticket number and the items of Checked Baggage. If the person claiming Checked Baggage is unable to present the baggage receipt or identify the Baggage, ITA Airways will only return the baggage if the person can prove and provide evidence of their right to claim said Baggage. The Carrier reserves the right to make such return contingent upon the passenger’s issuance of a specific written release, which releases ITA Airways from any and all additional claims (including claims by third parties). The ticket holder’s receipt of their Checked Baggage without any written complaint at the time of receipt indicates that the Checked Baggage was returned in good condition and in accordance with the contract of carriage.

8.6. Passengers are only permitted to travel with animals if these are properly crated in carriers suitable for air transport, as specified by the IATA.

Prior to the flight, it is the passenger’s responsibility to (i) familiarize themselves with the conditions and restrictions regarding the transport and/or entry of animals into the destination country; (ii) to inform themselves of any characteristics and/or health conditions of the animal that are unsuitable for transport; and (iii) to be in possession of the necessary health and vaccination certificates, entry permits, and other documents required for the transport and/or entry of the animals. These documents must remain valid and available at the time of check-in and for the duration of the trip. The passenger must comply with all provisions of the countries of transit, departure, and arrival, in addition to ITA’s instructions and regulations. The Carrier is not responsible for any sanctions, losses, expenses, or any consequences resulting from the failure to verify the above-mentioned conditions and limitations, the failure to possess the necessary documents, the failure to comply with the applicable rules and provisions, or the refusal to allow the animal to enter the countries of destination or transit, as well as the refusal to allow exit from the country of departure. 

Guide dogs recognized for persons with disabilities will be transported free of charge in addition to the free baggage allowance, or as set forth in the Fare Rules, in accordance with the procedures indicated by the Carrier and available on the ​Animals page of the ITA Website.

For flights departing from Brazil, the transport of guide dogs will be governed by ANAC Resolution 280/2013. For flights departing from other countries to Brazil, the rules of the respective countries will apply.

9.1. Flight schedules can be viewed on the ITA Airways website ​www.ita-airways.com and during the ticket purchase process, that is, as communicated by Call Center agents, ticket counters, or Authorized Representatives, and are indicated on the ticket.

ITA Airways will provide carriage at the times and in the manner established. In any case, flight schedules and punctuality are subject to a number of factors beyond the airline’s control, such as weather conditions, air traffic restrictions at airports, delays caused by air traffic control, strikes, and other factors. Such factors may cause variations, and in more severe cases, the rescheduling or cancellation of the flight. While maintaining the existing rules governing the airline’s assistance obligations and potential liabilities regarding specific cases that may arise, ITA Airways will notify passengers of any flight changes as soon as possible and will do everything in its power to minimize inconvenience to its passengers. Passengers are asked to provide ITA Airways with their phone number and email address, so that the airline can contact them regarding any changes to their flights.

9.2. In the event of a delay, cancellation, denied boarding (including overbooking), or rebooking into a lower class (including a downgrade), ITA Airways will apply the international, EU, and national regulations in force, in particular Regulation (EC) No. 261/2004 of the European Parliament and of the Council of February 11, 2014, and ANAC Resolution 400/2016, which can be found on the ITA Airways website page ​Passenger Rights/Carrier Responsibilities.

These rules do not form an integral part of the air transport contract and are subject to change over time by the competent legislative and regulatory body at the time.

10.1. The conditions for refunds of purchased Tickets are governed by the Fare Rules applicable at the time of purchase and are available on the ITA Airways website during the Ticket purchase process and will be communicated by the Contact Center agents, ticket counters, or Authorized Agents. General information on refunds is available on the ​online change and refund page of the ITA website.

10.2. The ticket holder or the person who paid for the Ticket will be entitled to a refund. If the ticket was paid for by someone other than the holder, the Carrier will refund only to such person or subject to their instructions, upon presentation of the appropriate documentation. Refunds made by the Airline in good faith and without negligence to a person who appears to be the holder and/or purchaser of the Ticket are deemed to have been made correctly in favor of the qualified person. Except in the case of a lost Ticket, the holder/buyer will only be entitled to a refund when the Ticket and all unused flight coupons are returned to the Carrier. If the Ticket is not used, the Carrier will refund the taxes and charges levied by operation of law or required by government authorities in connection with the passenger's use of the flight. Refunds for such taxes are also applicable to non-refundable tickets purchased through specific promotional offers. In case of partial use of the Ticket, the refunded amount will be prorated based on the taxes on the unused leg.

10.3. A Ticket issued by ITA Airways or one of its Authorized Agents will be refunded to the passenger within 7 (seven) days from the date of request by the Passenger, subject to the means of purchase, as well as any contractual terms existing between the passenger and their credit card company, bank, or agreement between passenger and travel agency, unless more restrictive conditions are defined by the Fare Rules. Refunds for Tickets purchased through Authorized Agents must be requested directly from Authorized Agents. ITA Airways reserves the right to refund using the same methods and currency used to pay for the Ticket. 

11.1. In accordance with the Italian Navigation Code and the additional national and international provisions applicable to air transport, the flight commander will be in command of the aircraft and is authorized to act as he believes necessary to ensure a safe flight. All persons on the aircraft, both passengers and crew, must follow the commander’s orders. The commander is also authorized to act as he deems necessary for the safety of passengers whose behavior or physical or mental condition is considered dangerous to flight safety. The passenger will be liable to the Carrier and third parties for all damages caused by his behavior.

11.2. If a passenger on board the aircraft: (i) compromises flight safety; (ii) disturbs other passengers and crew members or behaves in a manner that causes them discomfort; (iii) causes damage to the aircraft, persons, or property being transported; (iv) obstruct the crew in the performance of their duties; (v) fail to comply with the crew’s instructions regarding proper behavior on board or compliance with procedures, they may be subject to the necessary measures to prevent or limit such behavior, including any coercive measures within the limits of the law, as well as disembarkation or denial of boarding or continuation of transport, in addition to possible inclusion on the No-Fly List and the consequent ban on boarding ITA flights for a period ranging from three to twenty-four months, depending on the severity of the behavior.

11.3. The passenger undertakes to follow ITA Airways’ instructions, which, for reasons of flight safety, prohibit or limit the use of electronic devices on board, such as, for example only: cell phones, portable computers, portable recorders, portable radio devices, CD players, electronic games, receiver-transmitter devices, including toys with remote control or controlled by radio waves, and walkie-talkies.

The above does not include medical devices such as hearing aids or breathing aids, or pacemakers essential to the passenger’s health. Nevertheless, the passenger must check in advance whether such devices are permitted by contacting the Contact Center.

11.4. Smoking is prohibited on all ITA flights. Violation of this prohibition will result in penalties provided by law, without prejudice to ITA Airways’ right to claim damages arising from such violation. In accordance with IATA procedures, the smoking ban also extends to e-cigarettes as of April 1, 2013. 

12.1. Various laws and regulations govern passenger transportation services. Failure to comply with these provisions may result in refusal of carriage. In this regard, please refer to Articles 4.7 and 4.8 of these GCCs.

12.2. The passenger must be in possession of the necessary travel documents and must comply with the laws, regulations, orders, rules, and conditions established by the country of departure, destination, or transit. Accordingly, the passenger may not claim any damages or refunds from ITA Airways for consequences resulting from the absence or falsification of such documents or visas, or from the violation of such laws, regulations, orders, rules, and conditions (except for ITA Airways’ right to refund the unused ticket as a result of a visa denial for reasons beyond the passenger’s control, which was communicated to ITA Airways prior to departure).

12.3. In addition to the provisions of Articles 4.6 and 4.7 above, the passenger agrees to reimburse ITA Airways for all amounts paid or deposited and for all expenses incurred due to the absence, falsification, or inadequacy of the necessary documents, or due to non-compliance with the laws, regulations, orders, rules, and conditions established by the country of departure, destination, or transit. For such payments, the Carrier may use any other amount the passenger has paid for transportation that has not yet been provided or for any other reason. The passenger agrees to present all documents required by the laws, regulations, orders, and rules of the country of departure, transit, and destination, and must ensure that they are in order.

Passengers who do not have the aforementioned documents or who present inadequate documents will lose their right of carriage.

12.4. The passenger also undertakes to allow ITA Airways to make a copy of such documents in order to comply with national, international and foreign immigration laws. ITA Airways warrants that the data contained in such copies will be processed in compliance with privacy protection regulations.

12.5. If a passenger is denied entry into a particular country, the passenger must reimburse ITA Airways for any and all fines or other monetary penalties imposed, as well as for all costs and expenses incurred as a result of such denial of entry. In all cases, the passenger will not be entitled to a refund of the fare paid for transportation to the point where entry was denied or the passenger was removed.

12.6. Passengers are required to comply with all standard security checks lawfully conducted by the competent authorities, other authorized parties, or ITA. Passengers also agree to allow customs officials, as well as other government authorities or competent bodies, to inspect them and their baggage, including at the request of ITA, provided that such inspections are based on objective security grounds and are conducted in accordance with applicable legal provisions.

Passengers will not be entitled to carriage by refusing such inspections.

12.7 Passengers must present the credit card used to purchase the ticket to board. If the passenger is not the owner of the credit card, a copy of the cardholder's identification document and a copy of the credit card will be requested; otherwise, the carrier will deny boarding.

13.1. In cases of: 

(i)         death or injury of the passenger; 

(ii)        delay in the carriage of a passenger; 

(iii)       delay in the carriage of baggage; 

(iv)       destruction, loss or damage of baggage,

the national and international standards in force are applied, in particular: the Navigation Code, the ​Montreal Convention of 1999The link will be opened in a new browser tab, Regulation (EC) No. 2027/97, as amended and supplemented by ​Regulation (EC) No. 889/02The link will be opened in a new browser tab, in addition to Regulation (EU) No. 996/2010, as amended by Regulation (EU) No. 376/2014, in addition to the ENAC GEN-05 Circular of October 12, 2018, the Brazilian Aeronautical Code and Resolution ANAC 400/2016.

These rules do not form an integral part of the air transport contract and are subject to change over time by the competent legislative and regulatory body at the time.

13.2. The following information note summarizes the previous rules.

a) Compensation for damages in the event of death or bodily injury of a passenger: the Carrier is liable for damages caused in the event of death or bodily injury of a passenger only on the condition that the accident that caused the death or injury occurred aboard the aircraft or in the course of any boarding or disembarking operation. For damages not exceeding 151,880 Special Drawing Rights[1] for each passenger, the Carrier will not exclude or limit its liability. The Carrier will not be liable for damages in excess of, for each passenger, 151,880 Special Drawing Rights if the Carrier proves that: a) such damages were not caused by the negligence or other willful misconduct or omission of the Carrier, its employees or agents or (b) such damages were caused solely by the negligence or other willful misconduct or omission of a third party, or the passenger.

b) Advance payments: in the event of aircraft accidents that result in injury or death of passengers, if this is required by national law, the Carrier will make advance payments, without delay, to an individual or individuals who are entitled to claim compensation in order to meet the immediate economic needs of said individuals. In the event of death, the advance payment will be no less than 16,000 Special Drawing Rights. Such advance payments will not constitute an acknowledgment of liability and may be offset against any amounts subsequently paid as damages by the Carrier.

c) Delay in the air carriage of a passenger: the Carrier is liable for damages resulting from delay in the air carriage of passengers. Nevertheless, the Carrier will not be liable for damages resulting from delay if it can prove that it or its employees and agents took all measures that could reasonably be required to prevent the damage, or that it was impossible for them to take such measures. The Carrier’s liability for each passenger is limited to 6,303 Special Drawing Rights.

d) Delay in the air carriage of baggage: the Carrier is responsible for damages resulting from the delay in the air carriage of baggage. Nevertheless, the Carrier will not be liable for damages resulting from delay if it can prove that it or its employees and agents took all measures that could reasonably be required to prevent the damage, or that it was impossible for them to take such measures. The Carrier’s liability for each passenger is limited to 1,519 Special Drawing Rights.

e) Damage, destruction or loss of baggage: in the carriage of baggage, the Carrier's liability in the event of destruction, loss, damage or delay is limited to 1,519 Special Drawing Rights for each passenger. In the case of checked baggage, the Carrier will be liable for damage unless the damage is pre-existing or arises from the nature, defect, or inherent vice of the baggage, or its contents; is connected to normal handling of the baggage; or is connected to wear and tear such as scratches, marks, stains, loss, or damage to protruding or removable parts (belts, wheels, handles), unless the damage affects the use of the baggage. The Carrier will be liable for damage caused to carry-on baggage solely if such damage was caused by an act or omission of the Carrier, given that it is the duty of the passenger to care for and supervise their carry-on baggage.

ITA Airways does not apply a Special Statement of Value, and all compensation and baggage liability are limited to 1,288 SDR.

f) ITA Airways has entered into contracts with highly qualified partners operating in the insurance market and offers the passenger insurance policies against damage to baggage and other risks arising out of or in connection with travel. More information is available in the section “​Additional Services” of the ITA Website.

g) Timely notice of complaints: receipt of checked baggage or cargo without complaint by the qualified person is prima facie evidence that it has been delivered in good condition and in accordance with the transport document. In the event of damage, the person qualified for delivery must lodge a claim with the carrier immediately upon discovery of the damage and no later than seven days from the date of receipt, in the case of checked baggage. In the event of delays, the claim must be made no later than twenty-one days from the date the baggage was placed at your disposal. Complaints must be submitted in writing and delivered or mailed within the time limits specified above. If no complaint is filed within the time limits specified above, the Carrier is not required to take any action, except in cases of fraud on its part.

In the event of lost baggage, passengers who are not at their place of residence will be directed to the appropriate office for reimbursement of expenses (for more information see the “​Baggage Delay” link).

h) Liability of the Contracting Carrier and the Actual Carrier: If the carrier performing the transport, in whole or in part, is not the Contracting Carrier, any complaints made by a passenger to that carrier will have the same effect as if they had been addressed to the Contracting Carrier or the Actual Carrier. The Contracting Carrier is the carrier whose name or code is displayed on the flight ticket.

i) Statute of limitations: The right to compensation for damages expires if legal action is not brought within two years of the date of arrival at the destination, the date on which the aircraft was scheduled to arrive, or the date on which the carriage was interrupted. The method of calculation for that period will be determined by the law of the court assigned to the case.

ITA Airways informs passengers/consumers that a European platform has been established for the online resolution of consumer disputes related to goods and services purchased online within the European Union (including the ODR Platform). The ODR platform can be consulted at the following address ​http://ec.europa.eu/consumers/odr/The link will be opened in a new browser tab On the ODR platform, passengers/consumers can consult the list of ADR bodies, find links to each of their websites, and propose initiating an online procedure for resolving the dispute. 

No agent, employee, or representative of ITA Airways has the right to change, replace, or cancel these GCCs.

No provision of these GCCs may be construed as a waiver of the legal obligations of any company.

ITA, acting as the Data Controller, processes passengers’ personal data and other information for the purpose of providing transportation services and other ancillary services.

ITA Airways processes all of its customers’ data in accordance with the provisions outlined in Italian Legislative Decree No. 196 of June 30, 2003, regarding the “Personal Data Protection Code,” the General Data Protection Regulation 2016/679 (“GDPR”), and the General Data Protection Law – LGPD (Federal Law 13,709/18), as applicable.

ITA Airways ensures that the processing of personal data —regardless of how it is obtained — is carried out in a manner that respects fundamental rights and freedoms, as well as human dignity, with particular regard to confidentiality, personal identity, and the right to the protection of personal data.

This data is processed primarily using automated tools, exclusively for the purposes mentioned above, and may be shared by ITA Airways with its Authorized Agents, who act as “Data Processors,” in accordance with Article 29 of Italian Legislative Decree No. 196 of June 30, 2003 (Personal Data Protection Code) and other applicable data protection laws, as well as with other carriers, which act as independent data controllers in the case of codeshare agreements.

In addition, ITA Airways may disclose passengers’ personal data and other information to any competent authorities or government agencies, both domestic and foreign (including competent authorities and/or government agencies in the United States and Canada), if such disclosure is required by said authorities/government agencies in accordance with applicable laws and to the extent that such disclosure is necessary for the provision of carriage services.

Please note that the laws and regulations of various countries require ITA Airways to provide domestic and foreign government agencies with access to the personal data you disclose to us and to the data we hold about you and your travel plans, history, or status, including before and after a flight’s arrival. For example, there are legal requirements in the United States (US), the United Kingdom (UK), Brazil (BR), and other countries to provide border control, health, and customs authorities with access to booking and travel data when you fly to and from these countries, including stopover or connecting destinations or countries you may fly over on your way to your destination. ITA Airways has no control over or knowledge of the storage and use of this data once it has been handed over to the relevant government agency.

For the purposes of providing carriage and other related services, ITA Airways may also process “sensitive personal data” in accordance with Legislative Decree No. 196/2003, the GDPR, the LGPD, and other applicable data protection laws.

This data may be processed for purposes that result from a passenger’s request — for example, for specific medical assistance from ITA Airways and/or an airport operator — or from the passenger’s voluntary disclosure of such data to the airline or any third party (such as the travel agent who booked the flight).

By providing ITA Airways with personal data that is or may be considered “sensitive personal data,” the passenger authorizes ITA Airways to collect, process, use, share with third parties, and transfer such information, including outside the European Economic Area (EEA) and Brazil.

If the passenger does not consent to the processing of personal data or if the passenger revokes such consent, in situations where it is necessary, ITA Airways may not be able to provide the services requested by the passenger in whole or in part.

In accordance with EU Regulation No. 996/2010, in order to enable passengers’ relatives to quickly obtain information regarding whether their relatives are on board an aircraft involved in an accident, ITA Airways offers its passengers the opportunity to provide the name and contact details of a person whom the airline will contact in the event of an accident.

The above information may only be used by ITA Airways in the event of an accident and will not be disclosed to third parties or used for commercial purposes.

ITA Airways customers may contact the Data Controller to exercise their rights as stipulated in Article 7 of Italian Legislative Decree No. 196/2003 and other applicable data protection regulations (including, but not limited to, the rights to obtain confirmation of the existence of data and access to such data in an intelligible form, the source of the data, the purposes and methods of processing, updating, rectification or integration, erasure, anonymization or blocking of personal data processed unlawfully, portability to another provider, information regarding entities with whom the data has been shared, information regarding the possibility and consequences of not providing consent, the revocation of consent, and, finally, the right to object, in whole or in part, to the processing of your personal data) by sending a request to the following address: Via Alberto Nassetti snc, Pal. ALFA, Fiumicino (RM), CEP 00054, Italy, or without formalities to the following email address: privacy@ita-airways.com.

More information is available in the “Privacy” section of the ITA website.

[1] The liability limits established by Articles 21, 22, and 23 of the Montreal Convention will be reviewed by ICAO every five years. The first review will be conducted at the end of the fifth year following the effective date of this Convention. The liability limits outlined in these General Conditions of Carriage are the revised limits in effect as of January 1, 2010.

SUPPLEMENTARY INFORMATION ON THE ITA AIR CARRIAGE CONTRACT.

Non-acceptance of items received from strangers in checked baggage:

Passengers must refuse to carry packages or items received from strangers in their carry-on or checked baggage.

Armed Passenger:

All passengers carrying a firearm must arrive at least two hours in advance to complete security procedures, bringing all necessary documentation and presenting themselves to the airport agent at the service desk. The Federal Police, or, in their absence, the public security agency responsible for police activities at the airport, are responsible for verifying, approving, and clearing passengers for boarding. Sporting firearms must be checked in and placed in a designated area in the aircraft’s cargo hold. ITA Airways will not be held responsible for any missing documentation or lack of information that may result in a delay or denial of boarding. The transport of firearms on international flights is prohibited, except as provided for in treaties, conventions, and agreements, in accordance with the principle of reciprocity, where there is express authorization from the Brazilian Government and the government of the flight’s destination. For these cases, the Federal Police will have exclusive authority, and it will be the responsibility of ITA to arrange for the handling of the weapons in accordance with its Air Operator Security Program (PSOA), Airport Security Program (PSA), and Resolution No. 461 of January 25, 2018.

Passenger under custody:

The carriage of passengers under judicial supervision and under escort, when authorized by the airline, must be coordinated in advance between the law enforcement agency responsible for the escort, the airport administration, ITA Airways, and the Federal Police Department at the airport, with the aim of establishing, in accordance with the escort’s needs, special security measures and procedures for boarding and disembarking, as well as conduct on board. In the absence of the Federal Police, the public safety agency responsible for police activities at the airport must participate in the coordination. The boarding of the prisoner, with their respective escorts, will be evaluated by the Federal Police. The procedures for the boarding of passengers under judicial and escorted conditions must follow the security procedures approved in the Air Operator Security Program (PSOA ITA Airways) and Airport Security Program (PSA) and Resolution No. 461 of January 25, 2018.

Unruly passenger:

If a passenger behaves on board the aircraft in a manner that endangers the aircraft or any person or property on board, or obstructs the crew in the performance of their duties, or fails to comply with any instruction from the crew, or behaves in a manner to which other passengers may reasonably object, the Airline may take such measures as it deems necessary to prevent the continuation of such conduct, including restraining the passenger. According to Brazilian Civil Aviation Regulations RBAC No. 108, (108.33), ITA Airways may ensure control over unruly passengers using the following measures: 

• Curb the typical conduct of unruly passengers using any measure necessary to do so;
• Prevent the boarding of an unruly passenger;
• Disembark the unruly passenger at the most appropriate airfield, based on the assessment carried out by the commander, taking into account the risk to flight safety.

Note: If necessary, to ensure compliance with these measures, the airline operator must contact the Federal Police or, in their absence, the public safety agency responsible for policing activities at the airport.

Security Inspection

Passengers must comply with all security checks conducted by government or airport officials or by the airline. Passengers will be denied access to the airport’s Restricted Security Areas and will not be allowed to board the aircraft if they refuse to comply with civil aviation security screening, which is the responsibility of the airport operator.

Notwithstanding the provisions of this article, by accepting these conditions of carriage, the passenger authorizes ITA Airways to send, via email, post-flight communications containing surveys designed to assess satisfaction with the air transport, the services provided, and airport management.

The collection of survey responses enables ITA to comply with the provisions of Article 783 of the Navigation Code and the “Air Transport Service Quality Guidelines”: The “Standard Service Charters” published by ENAC, Italy’s civil aviation authority, which define the factors, indicators, and standards that airlines must adhere to when drafting their respective Service Charters.

It is understood that the passenger has the right to opt out of receiving such communications at any time, either by using the specific option provided in the communication itself or by writing to: ​dpo@ita-airways.com

Updated on February 22, 2022