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Baggage assistance

All the contacts and everything you need to know should your baggage be delayed, tampered with or lost.

DAMAGED BAGGAGE

If your luggage was damaged during the journey, go to the airport Lost & Found office of the arrival city where the personnel on hand will do everything they can to help you. Depending on the type and extent of damage to your luggage and on your country of residence, ITA Airways will give you a coupon towards the purchase of ITA Airways tickets or a new piece of luggage with the same characteristics as the one that was damaged chosen from a catalog of merchandise produced by a leading luggage manufacturer. 

If your baggage was damaged during the journey, go to the Assistance Baggage office of the arrival city airport where the personnel on hand will do everything they can to help you.

IF YOU LIVE IN A EU MEMBER STATE


Depending on the type and extent of damage to your baggage, ITA Airways will offer you at the airport a coupon towards the purchase of ITA Airways tickets or a new piece of baggage with the same characteristics as the one that was damaged chosen from a catalog of merchandise produced by a leading luggage manufacturer, which will be delivered to your home (at some airports, this new baggage will be given to you directly at the airport). 

If you did not accept the solution proposed at the airport report us through our online form within 7 days of having filed the Property Irregularity Report (P.I.R.) or within 21 days of having taken delivery of your bag if the damage was ascertained after a delayed delivery. 

If you do not live in Italy, get in touch with the Client Relations Office nearest you.

IF YOU LIVE OUTSIDE EU

Please ask for support to Lost & Found office  on arrival, They will open a Propertry Irregularity report. Please report us to  our online form within 7 days of having filed the Property Irregularity Report (P.I.R.) or within 21 days of having taken delivery of your bag if the damage was ascertained after a delayed delivery .

IS THERE SOMETHING MISSING FROM YOUR LUGGAGE?

Go immediately to the airport Lost & Found office for assistance and send a report within 7 days of filing the Property Irregularity Report (P.I.R.) or 21 days after having received your luggage if the theft was ascertained following a delayed delivery. 

FIND OUT MORE

Is there something missing from your luggage? 
Go immediately to the Assistance Baggage office at the arrival airport and send a report within 7 days of filing the Property Irregularity Report (P.I.R.) or 21 days after having received your baggage if the theft was ascertained following a delayed delivery, through our online form.

Remember to attach a copy of the following documents:

  • The P.I.R. issued by the Lost & Found office
  • The tag or stub of the baggage tag
  • The receipt of your flight ticket and/or boarding card
  • A detailed list of any items you have declared tampered with, damaged or missing, with appropriate documentary evidence of the damage
  • A copy of your filed Police report which includes a list of the items declared missing.
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