Travel Health and Wellbeing

If you need to bring medication and/or medical devices with you during the flight, please follow these important instructions:

• Medications and devices must be carried in hand baggage, to avoid damage from temperature changes and ensure they remain accessible throughout the flight.
• A medical certificate specifying the prescription and the quantity of medication transported is mandatory. The certificate must be dated at most 12 months prior to the date of travel.
• Also take the package leaflet of the medication with you for consultation purposes and to facilitate identification.
• If you need to use a syringe on board, please inform cabin crew to ensure its proper disposal.

Please Note: ITA Airways does not provide an onboard cold chain. To keep medication cool you can use a cooler with dry ice or freezer packs, up to a maximum weight of 2.5 kg per person.

If you have diabetes, you can fly without restrictions, but some precautions are essential:

• As for the transport of other medication, we invite you to carry insulin and other necessary devices in your hand baggage.
• There is no need for travel clearance if no hospitalization has taken place in the 30 days prior to the trip.
• You can carry a sufficient amount of insulin in the cabin for the entire journey, by which we mean the outward flight, stay and return flight.
• At security, it is sufficient to show an original medical certificate (dated at most 30 days prior to the date of travel), stating the quantity and method of administration, and the medication's package leaflet.

If you use an oxygen concentrator or need oxygen therapy, you need to arrange this in advance for your own peace of mind.

Travelling with a Portable Oxygen Concentrator (POC)

• Only approved devices are allowed on board. Check here.
• You will not need to complete a medical form (MEDIF). All you need is a medical certificate stating:
  • autonomous use or need for a travel companion:
  • expected time of use during the flight
  • maximum flow of oxygen required

Request for oxygen therapy on board

• Service available for a fee. You can request this by contacting our Customer Center or by writing to prenotazione.assistenza@ita-airways.com  at least 96 hours before your flight departs (excluding holidays).

For requests from abroad, please check here.

Availability of the service will depend on the amount of oxygen required for the passenger and the duration of the flight.

• Passengers travelling with an oxygen concentrator must necessarily have:
  • medical clearance (MEDIF);
  • form A (request for assistance);
  • a travel companion.

If medical assistance is required, the travel companion must be a doctor or nurse.

• Costs related to assistance and ground transportation (e.g. by ambulance) are at the sole expense of the passenger.

We are committed to providing the best possible service to passengers with allergies.

However, due to the complexities involved in preparing and transporting meals on board, we cannot guarantee that meals are completely free of allergens or the total absence of peanuts or peanut derivatives in the meals or snacks offered to other passengers on board our flights.

Recommendations for passengers with peanut allergies

• Always carry medication to treat the allergy (EpiPen, anaphylactic drugs, insulated cooler, and any other remedy deemed necessary by your doctor or specialist).
• Wear an allergy alert bracelet.
• Travel with a companion trained in administering the medication, if possible.
• Be able to self-administer the medication, if you are traveling alone.

Passengers with pacemakers or other battery-powered medical devices, including those powered by lithium batteries or radiopharmaceuticals:

•  do not need the airline's authorization to travel.
• must show their pacemaker information card at security.

You can reduce the effects of jet lag by taking these few small steps:

• Rest well the night before the flight;
•  If your stay does not exceed 2 days, maintain your home's time zone.
• For an extended stay, conducting a healthy lifestyle will help you adjust quickly to the local time zone.

In general, remember that you will recover from jet lag faster when you travel west.

Enteral and parenteral nutrition are artificial nutrition techniques that allow nutrients (carbohydrates, proteins and lipids) to be infused, in simple form, directly into the digestive system or into the bloodstream.

If the underlying pathology is stabilized and you have to carry nutrition bags, infusion pumps or tubes, a specialist certificate stating your daily requirement is sufficient.

In the case of multiple pathologies, travel clearance is required (MEDIF).