IT systems update

Please note that from 20:00 GMT on 16 April to 00:00 GMT on 17 April 2024 it will not be possible to purchase new tickets through any sales channel ( ITA Airways website and APP, Customer Center, airport ticket offices, travel agencies) due to our IT systems being updated.

During this time, the following operations may still be carried out:

  • Online check-in for flights where this is required (read here for any exceptions) ;
  • Issuing tickets linked to existing bookings, including those generated with the "Time to Think" service;
  • Buying ancillary services linked to the flight, except upgrades to a higher service class;
  • Full or partial cancellation of a booking.

The aim of the update is to improve your travel experience and offer increasingly innovative and personalized services.  We wish to thank all passengers for their understanding and to apologize for any inconvenience this may cause.