Faq - Frequently asked questions

To join the Program you need to subscribe through the ITA Airways website or App (available for  iOS and Android). Enrollment in the program is always free, and each member can withdraw at any time and without incurring any costs. Deletion of your profile will take effect immediately and unused points will be lost.

Click here for further information.

Members’ access to the Exclusive Clubs will take place upon reaching the necessary points threshold.

• Club Smart: no minimum score threshold.
• Club Plus: starting at 30,000 qualifying points.
• Club Premium: starting at 60,000 qualifying points.
• Club Executive: starting at 90,000 qualifying points.

Access to the subsequent club, once the minimum point threshold has been reached, is automatic after being recorded by the system and announced to the member.

Each Volare Club offers numerous benefits to enhance your travel experience, from priority check-in to ITA Airways lounge access. 

Find out which services you can access.

It is accessible and visible in your personal area and in your ITA Airways app (available for iOS and Android). From the ITA Airways App, you can download your Volare card to your wallet. You will also receive your Volare card by email. In addition, it will display your Volare code. Please note that the Volare card for members belonging to Smart, Plus and Premium Clubs is issued digitally, not physically. Only members belonging to the Executive Club will have a physical copy of the Volare card.

It is accessible and visible in your personal area and in your ITA Airways app (available for iOS and Android). Remember to use it every time you book an ITA Airways flight and when checking in online.

It is possible to certify the status in ITA Airways by showing your digital Volare card, which you received via email, visible in the personal area and the ITA Airways app (available for iOS and Android) since it has the value of certification of the membership Club for any access/use of the services reserved for it.

Ensuring the security of each Volare member's personal information is a priority of the program. For this reason, it is necessary to update the password that is associated with the Volare profile every 6 months. After logging in for the first time, Volare members will be able to automatically update their password, which must include:

• 8 characters minimum
• One lowercase character
• One uppercase character
• One number
• One special character

At this time, it is not possible to merge two or more accounts in order to transfer points. If you have deleted one or more accounts, the points associated with the deleted account will also be deleted and can no longer be recovered.

All Plus, Premium and Executive members are entitled to free pre-allocation of a seat in the area of the aircraft reserved for their respective Club membership. You can select your favorite seat in the following ways:

When purchasing the ticket, you can select it online, on the ita-airways.com website and on our app, or through travel agencies, ITA Airways airport ticket offices.

After purchasing your ticket, you can select it during online check-in (starting 48 hours before flight departure and 24 hours before for flights to/from the USA), at the airport (before the flight, at check-in desks).

Yes, on all flights operated by ITA Airways. Codeshare flights operated by other carriers are excluded.

All Plus, Premium and Executive members are entitled to a dedicated baggage allowance.

When you check in online, you can add free baggage by logging into your personal area. Alternatively, present your card at check-in at the airport.

The air fare is divided into three components: ticket (net fare), fuel surcharge (YQ/YR) and taxes and charges. Based on the first two components, ticket and YQ/YR, 10 points will be credited for each euro spent on each coupon flown (basic credit) for flights sold and operated by ITA Airways. For more information regarding the calculation of points, please visit the link.

The crediting basis for additional services is 10 points for every euro spent. Accelerators set for purchasing additional services do not apply to the purchase of airline tickets.

There is an important difference between the types of Volare points you can earn. In fact, Volare points are divided into:

• Qualifying points: these are obtained by purchasing flights both sold and operated by ITA Airways or through airline partners that have signed a Loyalty agreement. Qualifying points allow you to upgrade to the next Club level or maintain your membership on an annual basis. Qualifying points expire at the end of the current year.
• Non-qualifying points: These represent the points balance that can be used to redeem flight rewards in Cash&Points mode, Award Ticket and for the purchase of products/services from our commercial partners, are valid until the end of the Volare program. They are obtained through the purchase of flights both sold and operated by ITA Airways, ancillary services and services offered by business partners or through airline partners that have signed a Loyalty agreement. They do not contribute toward upgrading or maintaining your membership in the Club you currently belong to.

There are four categories of accelerators that act cumulatively and without order of priority. Accelerators will allow the Volare member to earn more points depending on:

• Club Category: 0% Smart, +10% Plus, +20% Premium, +30% Executive.
• Network Category: 0% Domestic, +10% International, +20% Intercontinental.
• Cabin category: 0% Economy, +20% Premium Economy, +50% Business.
• Category Fare: 0% Light, +20% Classic/Saver/Base, +30% Business/Flex

Accelerators only apply to tickets sold and operated by ITA Airways and not to ancillary services. For more information on accelerators, please visit the link.

Yes, flights sold and operated by ITA Airways and also purchased and flown from October 15, 2021 contribute to the collection of points for the Volare program (according to the rules set out in the regulations) for all Members already enrolled in the program at the time of the booking and flight.

Members must be enrolled in the Volare program before flying in order to accumulate points. Please remember to enter your Volare code when purchasing or booking your flight or when checking in. If you do not enter your card number, you can still request points through the "Request points" function available in your personal area.

Additionally, please note that, in order to enable the automatic crediting of points, also on flights operated by airline partners with whom a Loyalty agreement is in place, you must enter your Volare code at the time of purchase and/or during flight check-in.

For more information regarding the points and the distinction between qualifying and non-qualifying points, please visit the dedicated link.

The member must use their Volare Code during the booking or check-in phase to obtain automatic crediting of the points.

In the event that the member does not enter their Volare Code or if the points credited do not automatically appear two weeks following the date of the flight, they can request the crediting of points relating to ITA Airways flights through the "Request points" feature. The member can submit a request in their personal area by clicking on the "Request Points" section and entering the remaining 10 digits of the ticket after the code 055.

The Volare member can also request the crediting of points for flights sold and operated by airline partners that have signed a Loyalty agreement. For more information on the airline partner “Claim Points” feature, please visit the dedicated "Request Points" page or the  airline partner page.

Currently, points can be used to purchase ITA Airways tickets in Award Ticket, Cash&Points mode, as well as additional services such as Seat Choice, Baggage and Lounge at the time of booking or later by contacting the Customer Center. You can also use your points to enjoy partner services. New business partnerships are being established. For further details, visit the website.

Check the points available in your balance: the minimum points that can be used by a member is 1/20th of the cost of the ticket after taxes and applicable fees.

Cash&Points mode refers to the option available to members logged into their personal area whereby they can use their accumulated points to purchase one of the rewards, paying in full or even partially with points. In the second case, the difference will be paid with currency. Taxes must be paid in currency and cannot be paid with points. Payment can only be made by credit card.

For more information, please refer to Terms and Conditions.

No, this is not possible. The member will not be able to accumulate points on the purchase of tickets made in Cash&Points mode. This means they will not get points on the part of the ticket paid in currency.

Yes, is it possible to purchase baggage and/or lounge access with points, either when booking the flight or by contacting the Customer Center.

Yes, it is possible. If the conditions for a refund are met, the refund will be issued using the same payment method as the original purchase (Points, cash, or a combination of Points and cash, with airport taxes always refunded in cash). If the refund is made, in whole or in part, by re-crediting Points, the Member will see the updated Points balance in their Points wallet as soon as technically possible. For modification/cancellation requests submitted by the Member after the Program end date, please refer to the Terms and Conditions.

An Award Ticket is a plane ticket designed to give you the freedom to travel using nothing but your Volare points (excluding taxes and ancillary charges).

The chance to use Award Tickets is reserved for members of the Volare program: you can use them to fly with ITA Airways and with selected partner airlines.

Yes! You can book your Award Ticket in Economy, Premium Economy or Business class, depending on availability and your chosen destination. In addition, depending on your Volare Club membership and/or chosen class you can access exclusive benefits such as Lounge entry or extra baggage.

Award Tickets are subject to availability depending on different fare levels. Some flights and booking classes may not always be available. We recommend you always check the solution best for you in the dedicated section of your Personal Area.

With an Award Ticket, the cost of the flight is shown in points instead of in euros. If your points balance isn't enough to cover the full cost, you won't be able to settle the difference with other forms of payment.

With Cash&Points you can use both points and money to buy your ticket, choosing how many points to use depending on how many you have and covering the rest of the cost in currency. The cost of an Award Ticket, instead, is shown in points, and only taxes and ancillary charges need to be paid in currency.

Yes, the cost of the ticket must be fully covered by your Volare points. However, airport taxes and charges must always be paid in currency.

No, you can also use your points to fly with selected ITA Airways partner airlines, buying the ticket entirely with your Volare points.

At the moment, you can use your Volare points to travel with the following airlines:

• Brussels Airlines (SN)
• Lufthansa (LH)
• SWISS (LX)
• Austrian Airlines (OS)
• United Airlines (UA)

ITA Airways and Volare will become part of the Lufthansa Group, one of the world's largest aviation groups. This strategic operation, which involves the entry of Lufthansa into the share capital of ITA Airways, aims to strengthen its positioning on the market and promote its growth and development. The synergies resulting from the acquisition will be reflected in the Volare loyalty program.

Volare and ITA Airways will be even stronger with Lufthansa's entry into the airline’s capital, ensuring even better connections for Italy, the 4th largest European market for air travel, and high demand from both tourists and business travelers.

The collective perception of ITA Airways as the country's national airline will also be strengthened by further consolidating the Company's already strong position on the Italian market and LHG's global leadership, promoting growth on the Italian market.

The acquisition will allow ITA Airways to become an increasingly modern premium airline centered on the Fiumicino hub, Italy's premium airport and a point of excellence worldwide. The growth of FCO will be complementary to LHG's existing brands and hubs, and will be profitable for all the stakeholders involved due to Group synergies that will allow more efficient fleet organization and exploitation.

ITA Airways and Volare have enter into agreements with 4 airlines of the Lufthansa Group: Lufthansa, SWISS, Austrian Airlines and Brussels Airlines. The mutual agreements entered into at this stage regarding earning and using points will not imply the entry of ITA Airways into the Star Alliance.

Volare members may earn Volare points (both qualifying and non-qualifying) if they have purchased a plane ticket with one of the following codes as the first three digits of the ticket number: 055 (ITA Airways), 220 (Lufthansa), 724 (SWISS), 257 (Austrian Airlines), 082 (Brussels Airlines). For the purpose of earning Volare points, the itinerary must be exclusively operated by the aforementioned airlines.

You can earn Volare points on flights operated by Lufthansa, SWISS, Austrian Airlines and Brussels Airlines. At this stage, it is not possible to earn Volare points on Air Dolomiti, Eurowings and Edelweiss Air flights. 

Yes, Volare members can earn both qualifying and non-qualifying points on flights operated by Lufthansa, SWISS, Austrian Airlines and Brussels Airlines. Qualifying Volare points will be counted towards renewing or maintaining membership of the current Volare Club.

Yes, you can request the retroactive crediting of points in your personal Volare area. The request will only be valid for flights made from February 3, 2025, the start date of the Loyalty Program agreement with these companies.

To complete the request, you must provide the following information:

• Ticket number;
• Airline that operated the flight;
• Flight number and date;
• Details relating to the travel class, cabin, airport of departure and airport of arrival.

The request must be sent no later than 6 months from the date of the flight.

"Minimum Score" is the minimum threshold of points associated with each booking class guaranteed to Volare members. This is applied whenever the calculation, relating to the distance travelled and the points multiplier, is lower than certain set thresholds.

The minimum score for earning points is calculated as follows:

• First, base points are calculated by multiplying the distance flown (Ticketed Point Mileage, or TPM) by the multiplier associated with the ticket booking class.
• Subsequently, the result of this calculation is compared with the minimum score expected for that booking class.
• If the result obtained is lower than the minimum score established, the minimum score will still be credited, thus guaranteeing a basic earning of points regardless of the distance actually flown.

Example 1:

• Ticketed Point Mileage (TPM): 250 miles
• Booking class: Economy Y (multiplier 150%)
• Calculation: 250 * 150% = 375 points
• Minimum score for Economy Y: 500 points
• Result: 500 points will be credited.

Example 2:

• Ticketed Point Mileage (TPM): 500 miles
• Booking class: Economy Y (multiplier 150%)
• Calculation: 500 * 150% = 750 points
• Minimum score for Economy Y: 500 points
• Result: 750 points will be credited.

The Minimum Score has been introduced to guarantee Volare members a minimum points value.

Yes, the Minimum Score applies to both flights operated by the four airlines (Lufthansa, SWISS, Austrian Airlines and Brussels Airlines) and to flights operated by ITA Airways, provided the plane ticket has one of the following codes as the first three digits of the ticket number: 055, 220, 724, 082, 257.

The Cash&Points mode may be used on routes operated by the Lufthansa group, gradually made available on the ITA Airways website, to fly - as from the 2025 summer season - to selected destinations in the European network. During the year, further routes will be made available, including intercontinental ones.

During this first phase, the entry of the Lufthansa Group into the share capital of ITA Airways will not automatically imply entry into the Star Alliance.

For the moment it will only be possible to earn Volare points by flying with Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and United Airlines.

For the time being, Volare members will not receive the "Silver" and "Gold" benefits recognized by the Star Alliance.

From September 8, 2025, Volare members can earn Qualifying and Non-Qualifying Volare points when flying with United, whether for tickets issued with 016 (United) codes or those with 055 (ITA Airways) codes: you must enter your Frequent Flyer card number when booking or checking in for the flight.

Volare members may also apply to redeem their points directly through the call center.

Yes, you can request the retroactive crediting of points in your Volare personal area. The request will only be valid for flights taken on or later than September 8, 2025. To complete the request, you must provide the following information:

• Ticket number;
• Airline that operated the flight;
• Flight number and date;
• Details relating to the travel class, cabin, airport of departure and airport of arrival.

The request must be submitted no later than 12 months after the date of the flight, and in any case within the dates of validity of the Volare program.

No, retroactive crediting cannot be requested regarding tickets for flights taken with United prior to September 8, 2025.

Volare members belonging to the Premium & Executive Clubs, flying on a flight operated by United, will be able to access the airline's lounges along with a travel companion.

Retrocredit requests may be submitted until March 30, 2026 included, by which date they must be received and credited in the system.
After this date, it will no longer be possible to obtain Volare Points for flights operated by ITA Airways.
Please note that retrocredit requests for flights operated by ITA Airways may refer exclusively to flights taken within the twelve months prior to the date the request is submitted.

Retrocredit requests may be submitted until March 30, 2026 included, by which date they must be received and credited in the system.
After this date, it will no longer be possible to obtain Volare Points for flights operated by the Lufthansa Group.
Please note that retrocredit requests for flights operated by the Lufthansa Group may refer exclusively to flights taken within the six months prior to the date the request is submitted.

Retrocredit requests may be submitted until March 30, 2026 included, by which date they must be received and credited in the system.
After this date, it will no longer be possible to obtain Volare Points for flights operated by United.
Please note that retrocredit requests for flights operated by United may refer exclusively to flights taken within the twelve months prior to the date the request is submitted.

It is not possible to earn points with airlines that are not part of the Lufthansa Group. Agreements with the following airlines have ended:

• Aerolíneas Argentinas
• Aeromexico
• Air Europa
• Air France
• Delta
• KLM
• Korean Air
• Middle East Airlines
• Virgin Atlantic
• Saudia

It is still possible to request retrocredit of Volare points for flights operated by these airlines within the time limits established for each carrier.

•        Aerolíneas Argentinas:
Retrocredit requests may be submitted until March 30, 2026 included, by which date they must be received and credited in the system.
After this date, it will no longer be possible to obtain Volare Points for flights operated by Aerolíneas Argentinas.
Retrocredit requests for flights operated by Aerolíneas Argentinas may refer exclusively to flights taken within the six months prior to the date the request is submitted, and in any case no later than flights operated up to November 15, 2025, the date on which the partnership with the airline ends.

•        Aeromexico:
Retrocredit requests may be submitted until December 31, 2025 included, by which date they must be received and credited in the system.
After this date, it will no longer be possible to obtain Volare Points for flights operated by Aeromexico.
Retrocredit requests for flights operated by Aeromexico may refer exclusively to flights taken within the six months prior to the date the request is submitted, and in any case no later than flights operated up to November 15, 2025, the date on which the partnership with the airline ends.

•        Air France/KLM:
Retrocredit requests may be submitted until March 30, 2026 included, by which date they must be received and credited in the system.
After this date, it will no longer be possible to obtain Volare Points for flights operated by Air France/KLM.
Retrocredit requests for flights operated by Air France/KLM may refer exclusively to flights taken within the six months prior to the date the request is submitted, and in any case no later than flights operated up to November 15, 2025, the date on which the partnership with these airlines ends.

•        Air Europa:
Retrocredit requests may be submitted until March 30, 2026 included, by which date they must be received and credited in the system.
After this date, it will no longer be possible to obtain Volare Points for flights operated by Air Europa.

Retrocredit requests for flights operated by Air Europa may refer exclusively to flights taken within the six months prior to the date the request is submitted, and in any case no later than flights operated up to November 15, 2025, the date on which the partnership with the airline ends.

•        Korean Air:
Retrocredit requests may be submitted until March 30, 2026 included, by which date they must be received and credited in the system.
After this date, it will no longer be possible to obtain Volare Points for flights operated by Korean Air.
Retrocredit requests for flights operated by Korean Air may refer exclusively to flights taken within the twelve months prior to the date the request is submitted, and in any case no later than flights operated up to October 25, 2025, the date on which the partnership with the airline ends.

•        Middle East Airlines:
Retrocredit requests may be submitted until December 31, 2025 included, by which date they must be received and credited in the system.
After this date, it will no longer be possible to obtain Volare Points for flights operated by Middle East Airlines.
Retrocredit requests for flights operated by Middle East Airlines may refer exclusively to flights taken within the twelve months prior to the date the request is submitted, and in any case no later than flights operated up to November 15, 2025, the date on which the partnership with the airline ends.

•        Saudia:
Retrocredit requests may be submitted until March 30, 2026 included, by which date they must be received and credited in the system.
After this date, it will no longer be possible to obtain Volare Points for flights operated by Saudia.
Retrocredit requests for flights operated by Saudia may refer exclusively to flights taken within the six months prior to the date the request is submitted, and in any case no later than flights operated up to November 15, 2025, the date on which the partnership with the airline ends.

•        Virgin Atlantic:
Retrocredit requests may be submitted until December 31, 2025 included, by which date they must be received and credited in the system.
After this date, it will no longer be possible to obtain Volare Points for flights operated by Virgin Atlantic.
Retrocredit requests for flights operated by Virgin Atlantic may refer exclusively to flights taken within the twelve months prior to the date the request is submitted, and in any case no later than flights operated up to November 17, 2025, the date on which the partnership with the airline ends.

•        Delta:
Retrocredit requests may be submitted until March 30, 2026 included, by which date they must be received and credited in the system.
After this date, it will no longer be possible to obtain Volare Points for flights operated by Delta.
Retrocredit requests for flights operated by Delta may refer exclusively to flights taken within the twelve months prior to the date the request is submitted, and in any case no later than flights operated up to August 31, 2025, the date on which the partnership with the airline ends.

The Volare program has been extended until March 30, 2026. For more details, please refer to the Program Regulation.

You can enroll in the Volare program until March 30, 2026 included.

Non-qualifying Volare points represent the spendable points balance.

You can continue to accumulate points until March 30, 2026 included and use them by that date to book flights with ITA Airways and partner airlines through the Cash & Points and Award Ticket options.

You can also use them to purchase products or services from selected commercial partners until April 30, 2026 included.

Discover more

Any remaining and unused Non-Qualifying Volare Points until 30 April 2026 included will no longer be available and cannot be converted into cash.

Qualifying Volare Points represent the points balance used to upgrade to a higher Volare Club tier.

The balance of Qualifying Points accrued as of December 31, 2025 will be retained and can be increased with additional Qualifying Points until March 30, 2026 included.

You can check your Points balance by logging into your personal Volare area until April 30th, 2026 included.

Yes, the methods for earning points will remain unchanged. For full details, see the dedicated page.

Yes, the methods for earning points will remain unchanged. For full details, see the dedicated page.

Your Club membership and related benefits will be guaranteed until March 30th, 2026 included.

Yes, the methods for earning points will remain unchanged. For full details, see the dedicated page.

You can use your Points to purchase products or services from selected commercial partners until April 30, 2026 included, in accordance with the Regulations.

Click here to discover the Volare program partners where you can use your Points.

As a Volare Executive member, you can use the benefits linked to your status until March 30, 2026 included.

You may create a family from your Personal Area no later than April 30^th, 2026 included.

You can accumulate Volare Avventura Points until March 30th, 2026 included, according to Volare Regulations. Please check the credit times provided by our partners.

You can earn Volare Points, both Qualifying and Non-Qualifying, until March 30, 2026 included, according to the methods provided in the Regulations.

You can use your Points until March 30, 2026 included to book flights with ITA Airways and partner airlines through Cash & Points and Award Ticket options, and to purchase products or services from selected commercial partners until April 30, 2026 included, according to the methods provided in the Regulations.

You can use the Additional Club Card feature to gift Premium status to another Volare member until March 30, 2026 included.

You can transfer your Non-Qualifying Points to another Volare member until April 30, 2026 included.

A Volare member’s personal data can be updated until April 30, 2026 included.

A Volare member’s privacy consents can be updated until April 30, 2026 included.

You will be able to access your Personal Area until April 30, 2026 included, which is the last date to use accumulated Non-Qualifying Points, according to the methods provided in the Regulations.

You can delete your Volare profile through your Personal Area until April 30, 2026 included.

You can change your credentials until April 30, 2026 included.

You can request password recovery for your Volare profile until April 30, 2026 included.

For further information, you can contact our Customer Service until April 30, 2026 included.

Until February 26, 2026, any complaints can be submitted to ITA Airways and Volare by completing the dedicated WEB form on the ITA Airways website.

From February 27, 2026 until December 31, 2027, complaints can be sent via email to volaremembersupport@ita-airways.com or via certified email (PEC) to italiatrasportoaereo@legalmail.it