Additional Services

Yes, on all flights operated by ITA Airways. Codeshare flights operated by other carriers are excluded.                                         

Absolutely not! If you do not choose a seat, the system will assign it to you free of charge based on availability, operational and safety criteria.

Of course! You can also do it by entering the relevant section during online check-in, directly at the airport at the check-in desks or by calling our Customer Center 

You can change the purchased seat for free if it is in the same category and as long as it is on the same flight. However, it is always possible to make a change: 

• For a seat of a lower category, but the price previously paid will not be refunded;
• For a higher category seat by contacting our Customer Center  or directly at the airport at the check-in desks, paying the difference in price.

With the Economy Flex fare the "Seat Selection" service can always be reused even if you decide to change flight. With all other fares, any voluntary change requested by the customer (for example: change of date, flight, route), will result in the loss of the “Seat Selection” service for the modified flight segment, without the possibility of requesting a refund. “Seat Selection” can be repurchased, if available, for the updated sections of the itinerary.

If you purchased your seat before 31 May 2022, you can change it by contacting our Customer Center or directly at the airport:

• For a seat of a lower price, but any price difference will not be refunded;
• For a higher price seat by paying the difference in price.

The refund of the entire cost of the service may be requested in the following cases:

1.      Disruption attributable to ITA Airways (example: cancellation of the flight, modified aircraft configuration), in cases where the re-routing of the passenger on a new flight, and/or on a different type of aircraft, does not allow the new assignment in the same seat category but in another of a lower category than the one initially purchased. Seats aboard our Economy Class flights are classified according to their original value in the following category order:

a.      Comfort Economy Seat

b.      Top Seat

c.       Front Seat

d.      Standard Seat

e.      Back Seat

In the event of a new assignment from a Comfort Economy seat to a Top Seat, only the difference in cost of the service between the two categories of seat will be refunded; 

2.      Loss of connection for the flight on which the seat was purchased following a delay in a flight operated by ITA Airways or by a Partner Airline (in the case of a single ticket);

3.      Technical problems with the seat purchased after reporting the issues to the crew;

4.      Seat reassignment before or after boarding by ITA Airways for operational or safety reasons;

The reimbursement of the cost of the service may be requested at the same time as the request for reimbursement or modification of the ticket, in the following cases:

• Illness/death (in both cases, the waiver due to illness/death must be proven by a valid hospital certificate or death certificate:
  • Of close relatives: spouse, children (including adoptive parents), parents, brothers/sisters, grandparents, grandchildren, in-laws and cousins; in this case it is necessary to demonstrate the degree of kinship with an appropriate certificate (family status or other issued by bodies in charge such as district or registry office)
  • Of passengers, relatives or friends, present on the same PNR

Where applicable, you can request a refund by contacting our Customer Center

To purchase the seats located at the emergency exits, special requirements must be met:

• Be 18 years or older;
• Have the strength, full mobility and be able and willing to provide assistance for any rapid evacuation of the aircraft in an emergency; 
• Not use any drug that may affect the qualities described above pursuant to the applicable laws and regulations on safety.
• Be able to understand the instructions in Italian or English for the operation of the emergency exit.

Furthermore, to comply with safety obligations, passengers cannot occupy posts Located at the emergency exits if they:

• Have reduced mobility;
• Have visual or hearing impairments;
• Are traveling with children or minors;
• Have luggage positioned on the seat;
• Are clearly pregnant;
• Are traveling with pets in the cabin;
• Are severely overweight (passengers with limited movements that could hinder access to the emergency exits, who need an additional belt on board).                                         

Furthermore, hand luggage and all personal effects must be placed only in the overhead bins.                                         

If you do not meet these requirements, you will not be able to use the seat in front of the emergency exits and you will be assigned a different seat. The price paid for seat selection will not be refunded.

No, the seat selection supplement is not transferable to third parties.