Faq - Frequently asked questions

To join the Program you need to subscribe through the ITA Airways website or App (available for  iOS and Android). Membership in the program is always free and each member can withdraw at any time and without incurring any costs. Deletion of your profile will take effect immediately and unused points will be lost.

Click here for further information.

Member’ access to the Exclusive Clubs will take place upon reaching the necessary points threshold.

• Club Smart: no minimum score threshold.
• Club Plus: starting at 30,000 qualifying points.
• Club Premium: starting at 60,000 qualifying points.
• Club Executive: starting at 90,000 qualifying points.

Access to the subsequent club, once the minimum point threshold has been reached, is automatic after being recorded by the system and announced to the member.

Once the necessary points threshold has been accumulated, switching from one Club to the next will occur automatically. The member can immediately take advantage of the benefits of the Club reached and their membership in the same Club will continue until the end of the following calendar year. The qualifying points must be sufficient to maintain your position in the Club you belong to. If the points are not sufficient, the Volare Member will be downgraded from that category.

Each Volare Club offers numerous benefits to enhance your travel experience, from priority check-in to ITA Airways lounge access. 

Find out which services you can access.

It is accessible and visible in your personal area and in your ITA Airways app (available for iOS and Android). From the ITA Airways App, you can download your Volare card to your wallet. You will also receive your Volare card by email. In addition, it will display your Volare code. Please note that the Volare card for members belonging to Smart, Plus and Premium Clubs is issued digitally, not physically. Only members belonging to the Executive Club will have a physical copy of the Volare card.

It is accessible and visible in your personal area and in your ITA Airways app (available for iOS and Android). Remember to use it every time you book an ITA Airways flight and when checking in online.

It is possible to certify the status in ITA Airways by showing your digital Volare card, which you received via email, visible in the personal area and the ITA Airways app (available for iOS and Android) since it has the value of certification of the membership Club for any access/use of the services reserved for it.

Ensuring the security of each Volare member's personal information is a priority of the program. For this reason, it is necessary to update the password that is associated with the Volare profile every 6 months. After logging in for the first time, Volare members will be able to automatically update their password, which must include:

• 8 characters minimum
• One lowercase character
• One uppercase character
• One number
• One special character

The air fare is divided into three components: ticket (net fare), fuel surcharge (YQ/YR) and taxes and charges. Based on the first two components, ticket and YQ/YR, 10 points will be credited for each euro spent on each coupon flown (basic credit) for flights sold and operated by ITA Airways. For more information regarding the calculation of points, please visit the link.

The crediting basis for additional services is 10 points for every euro spent. Accelerators set for purchasing additional services do not apply to the purchase of airline tickets.

There is an important difference between the types of Volare points you can earn. In fact, Volare points are divided into:

• Qualifying points: these are obtained by purchasing flights both sold and operated by ITA Airways or through airline partners that have signed a Loyalty agreement. Qualifying points allow you to upgrade to the next Club level or maintain your membership on an annual basis. Qualifying points expire at the end of the current year.
• Non-qualifying points: These represent the points balance that can be used to redeem flight rewards in Cash&Points mode and are valid until the end of the Volare program. They are obtained through the purchase of flights both sold and operated by ITA Airways, ancillary services and services offered by business partners or through airline partners that have signed a Loyalty agreement. They do not contribute toward upgrading or maintaining your membership in the Club you currently belong to.

There are four categories of accelerators that act cumulatively and with no order of priority. The accelerators will allow the Volare member to earn more points as follows:

Club Category: 0% Smart, +10% Plus, +20% Premium, +30% Executive.
Network Category: 0% Domestic, +10% International, +20% Intercontinental.
Cabin Category: 0% Economy, +20% Premium Economy, +50% Business.
Fare Category: 0% Light, +20% Classic, +30% Flex.

Accelerators only apply to tickets sold and operated by ITA Airways and not to ancillary services. For more information on accelerators, please visit the link.

Qualifying points expire at the end of the current year while non-qualifying points remain valid for the duration of the Program.

Yes, flights sold and operated by ITA Airways and also purchased and flown from October 15, 2021 contribute to the collection of points for the Volare program (according to the rules set out in the regulations) for all Members already enrolled in the program at the time of the booking and flight.

Members must be enrolled in the Volare program before flying in order to accumulate points. Please remember to enter your Volare code when purchasing or booking your flight or when checking in. If you do not enter your card number, you can still request points through the "Request points" function available in your personal area.

We also remind you that in order to have your points automatically credited to your account, including those which you have signed a Loyalty Agreement, you must enter your Volare code when you purchase your flight and/or when you check in.

For more information regarding the points and the distinction between qualifying and non-qualifying points, please visit the dedicated link.

The member must use their Volare Code during the booking or check-in phase to obtain automatic crediting of the points.

In the event that the member does not enter their Volare Code or if the points credited do not automatically appear two weeks following the date of the flight, they can request the crediting of points relating to ITA Airways flights through the "Request points" feature. The member can submit a request in their personal area by clicking on the "Request Points" section and entering the remaining 10 digits of the ticket after the code 055.

The Volare member can also request the crediting of points for flights sold and operated by airline partners that have signed a Loyalty agreement. For more information on the airline partner “Claim Points” feature, please visit the dedicated "Request Points" page or the  airline partner page.

Currently, points can be used to purchase ITA Airways tickets in Cash&Points mode, as well as additional services such as Seat Choice, Baggage and Lounge at the time of booking or later by contacting the Customer Center. You can also use your points to enjoy partner services. New business partnerships are being established. For further details, visit the website.

Check the points available in your balance: the minimum points that can be used by a member is 1/50th of the cost of the ticket after taxes and applicable fees.

Cash&Points mode refers to the option available to members logged into their personal area whereby they can use their accumulated points to purchase one of the rewards, paying in full or even partially with points. In the second case, the difference will be paid with currency. Taxes should always be paid with currency and never with points. Payment can only be made by credit card.

No, this is not possible. The member will not be able to accumulate points on the purchase of tickets made in Cash&Points mode. This means they will not get points on the part of the ticket paid in currency.

Yes, is it possible to purchase baggage and/or lounge access with points, either when booking the flight or by contacting the Customer Center.

Yes, this is possible. If the conditions for a refund are met, the customer will receive an immediate refund of the amount paid in euros and, at a later date, a refund of the points and crediting of their balance. Points will be re-credited within 60 days.

All Plus, Premium and Executive members are entitled to free pre-allocation of a seat in the area of the aircraft reserved for their respective Club membership. You can select your favorite seat in the following ways:

When purchasing the ticket, you can select it online, on the ita-airways.com website and on our app, or through travel agencies, ITA Airways airport ticket offices.

After purchasing your ticket, you can select it during online check-in (starting 48 hours before flight departure and 24 hours before for flights to/from the USA), at the airport (before the flight, at check-in desks).

Yes, on all flights operated by ITA Airways. Codeshare flights operated by other carriers are excluded.

All Plus, Premium and Executive members are entitled to a special baggage allowance.

When you check in online, you can add free baggage by logging into your personal area. Alternatively, present your card at check-in at the airport.

At this time, it is not possible to merge two or more accounts in order to transfer points. If you have deleted one or more accounts, the points associated with the deleted account will also be deleted and can no longer be recovered.

ITA Airways and Volare will become part of the Lufthansa Group, one of the world's largest aviation groups. This strategic operation, which involves the entry of Lufthansa into the share capital of ITA Airways, aims to strengthen its positioning on the market and promote its growth and development. The synergies resulting from the acquisition will be reflected in the Volare loyalty program.

Volare and ITA Airways will be even stronger with Lufthansa's entry into the airline’s capital, ensuring even better connections for Italy, the 4th largest European market for air travel, and high demand from both tourists and business travelers.

The collective perception of ITA Airways as the country's national airline will also be strengthened by further consolidating the Company's already strong position on the Italian market and LHG's global leadership, promoting growth on the Italian market.

The acquisition will allow ITA Airways to become an increasingly modern premium airline centered on the Fiumicino hub, Italy's premium airport and a point of excellence worldwide. The growth of FCO will be complementary to LHG's existing brands and hubs, and will be profitable for all the stakeholders involved due to Group synergies that will allow more efficient fleet organization and exploitation.

ITA Airways and Volare have enter into agreements with 4 airlines of the Lufthansa Group: Lufthansa, SWISS, Austrian Airlines and Brussels Airlines. The mutual agreements entered into at this stage regarding earning and using points will not imply the entry of ITA Airways into the Star Alliance.

As per the Regulations, the Volare program will continue to run until December 31, 2025.

Non-qualifying Volare points represent the balance of points that can be used to purchase airline tickets in Cash&Points mode, as well as products and services of the program’s partners. As per the Regulations, the program allows members to earn points until December 31, 2025 and to use them by January 31, 2026. Therefore, your non-qualifying Volare points will remain unchanged.

Qualifying Volare points represent the balance of points that can be used to upgrade to a higher Volare Club or to remain in the current Club. They are earned annually and calculated at the end of each calendar year (i.e. from January 1 to December 31). Therefore, the calculation will take into account activities carried out until December 31 of each year of duration of the Program. 

Yes, the methods for earning points will remain unchanged. For full details, see the dedicated page.

Yes, the methods for earning points will remain unchanged. For full details, see the dedicated page.

As per the Regulations, the Volare program will remain active and usable until December 31, 2025. Therefore, your status will remain unchanged until the end of 2025 and you can continue to enjoy all the related benefits.

The Volare program will run until December 31, 2025. During 2025, the program partners will be promptly informed about future developments and the opportunities that the entry of the Lufthansa Group will bring.

As per the Regulations, the Volare program will remain active and usable until December 31, 2025. Therefore, your status will remain unchanged until the end of 2025 and you can continue to enjoy all the related benefits.

Club Smart

Club Plus

Club Premium

Club Executive

Yes, the methods for earning points will remain unchanged. For full details, see the dedicated page. Click here to learn more about the Volare partners you can earn points with. 

Yes, the methods of using non-qualifying Volare points will remain unchanged. For full details, see the dedicated page. Click here to learn more about the Volare partners you can use your points with. 

Yes, the Executive Reserved benefits will continue to be accessible to all Executive Club members. See the dedicated page.

Like the Volare program, the Regulations state that the Volare AVVENTURA program dedicated to children and minors aged between 2 and 15 and the Volare Business Club program dedicated to small and medium sized enterprises shall remain active and usable until December 31, 2025.

Volare members may earn Volare points (both qualifying and non-qualifying) if they have purchased a plane ticket with one of the following codes as the first three digits of the ticket number: 055 (ITA Airways), 220 (Lufthansa), 724 (SWISS), 257 (Austrian Airlines), 082 (Brussels Airlines). For the purpose of earning Volare points, the itinerary must be exclusively operated by the aforementioned airlines.

You can earn Volare points on flights operated by Lufthansa, SWISS, Austrian Airlines and Brussels Airlines. At this stage, it is not possible to earn Volare points on Air Dolomiti, Eurowings and Edelweiss Air flights. 

Yes, Volare members can earn both qualifying and non-qualifying points on flights operated by Lufthansa, SWISS, Austrian Airlines and Brussels Airlines. Qualifying Volare points will be counted towards renewing or maintaining membership of the current Volare Club.

Yes, you can request the retroactive crediting of points in your personal Volare area. The request will only be valid for flights made from February 3, 2025, the start date of the Loyalty Program agreement with these companies.

To complete the request, you must provide the following information:

• Ticket number;
• Airline that operated the flight;
• Flight number and date;
• Details relating to the travel class, cabin, airport of departure and airport of arrival.

The request must be sent no later than 6 months from the date of the flight.

"Minimum Score" is the minimum threshold of points associated with each booking class guaranteed to Volare members. This is applied whenever the calculation relating to the distance travelled and the points multiplier is lower than certain set thresholds.

The minimum score for earning points is calculated as follows:

• First, base points are calculated by multiplying the distance flown (Ticketed Point Mileage, or TPM) by the multiplier associated with the ticket booking class.
• Subsequently, the result of this calculation is compared with the minimum score expected for that booking class.
• If the result obtained is lower than the minimum score established, the minimum score will still be credited, thus guaranteeing a basic earning of points regardless of the distance actually flown.

Example 1:

• Ticketed Point Mileage (TPM): 250 miles
• Booking class: Economy Y (multiplier 150%)
• Calculation: 250 * 150% = 375 points
• Minimum score for Economy Y: 500 points
• Result: 500 points will be credited.

Example 2:

• Ticketed Point Mileage (TPM): 500 miles
• Booking class: Economy Y (multiplier 150%)
• Calculation: 500 * 150% = 750 points
• Minimum score for Economy Y: 500 points
• Result: 750 points will be credited.

The Minimum Score has been introduced to guarantee Volare members a minimum points value.

Yes, the Minimum Score applies to both flights operated by the four airlines (Lufthansa, SWISS, Austrian Airlines and Brussels Airlines) and to flights operated by ITA Airways, provided the plane ticket has one of the following codes as the first three digits of the ticket number: 055, 220, 724, 082, 257.

Yes, you can use Volare points in Cash&Points mode on all the airlines.

During this first phase, the entry of the Lufthansa Group into the share capital of ITA Airways will not automatically imply entry into the Star Alliance.

For the moment it will only be possible to earn Volare points by flying with Lufthansa, SWISS, Austrian Airlines and Brussels Airlines.

For the time being, Volare members will not receive the "Silver" and "Gold" benefits recognized by the Star Alliance.

A phased exit of ITA Airways from the SkyTeam Alliance is planned. 

It will be possible to continue earning Volare points on flights operated by SkyTeam airlines that are partners of ITA Airways through existing bilateral agreements, maintaining the benefits available to customers. For more clarity, the following is a list of the ten airline partners of ITA Airways with whom the Italian carrier will continue to collaborate on the accrual of points also after the exit of ITA Airways from SkyTeam: 

1. Aerolineas Argentinas 
2. Aeromexico 
3. AirEuropa 
4. Air France 
5. Delta 
6. KLM 
7. Korean Air 
8. Middle East Airlines 
9. Virgin Atlantic 
10. Saudia 

Since 3 February, ITA Airways is departing the SkyTeam Alliance, with a gradual process expected to conclude by 30, April 2025. Both ITA Airways and SkyTeam are committed to working closely together to ensure a smooth and seamless transition for customers and partners. ITA Airways will continue to collaborate with selected SkyTeam member airlines through existing bilateral agreements, maintaining the benefits available to customers.

The benefits associated with the SkyTeam Elite and Elite Plus statuses will remain unchanged.

Yes, as an Elite Plus member or as a passenger with a Business or First Class ticket, you can continue to benefit from the SkyPriority services.