FOR WHICH TYPE OF TICKETS CAN I MAKE AN ONLINE CHANGE/REFUND?
At the moment, online bookings for tickets purchased online, via the app or generated by call centers can be changed and/or refunded, also for trips that include flights of partner airlines. The important thing is that the ticket has a code that starts with 055.
WHAT IS A FLIGHT CHANGE?
You can change your travel dates if your fare rules allow it. It is not possible to change your name.
ONCE THE FLIGHT CHANGE IS MADE WILL I RECEIVE A NEW TICKET?
Yes, you will receive your new ticket with the requested change at the e-mail address you indicated at the time of purchase. However, your booking code (PNR) will remain the same.
I HAVE CHECKED IN. CAN I PROCEED WITH THE ONLINE FLIGHT CHANGE/REFUND?
Yes, but you must cancel your check-in first
HOW CAN I CHANGE/REFUND MY FLIGHT PURCHASED ONLINE?
If the type of ticket allows it, you can change the flight using the "My flights" function on the Home Page of the ita-airways.com website and in the "My flights" section of the app, by entering the booking code/ticket no. and surname.
IS IT POSSIBLE TO CHANGE/REFUND FLIGHTS ON ANY TYPE OF TICKET?
The change and/or refund may be made in accordance with the fare rules.
WHEN SHOULD I CALL THE CUSTOMER CENTER TO MAKE THE CHANGE/REFUND?
It is necessary to contact the Customer Center to change a ticket in the following cases:
- Volare Award Tickets or purchased with Cash & Points;
- Tickets with Special Assistance;
- Tickets that are part of a group flight;
- Tickets for "Multi-destination" trips.
I BOUGHT A TICKET FROM A TRAVEL AGENCY. CAN I MAKE THE CHANGE/REFUND ONLINE?
No, you must contact the travel agency that issued the ticket.
I HAVE AN ITA AIRWAYS TICKET; AN OPERATIONAL CHANGE WAS APPLIED AFTER THE TICKET WAS ISSUED THAT DOES NOT MEET MY NEEDS. CAN I CHANGE IT ONLINE?
No, in this case it is necessary to call the Customer Center.
HOW MANY ONLINE CHANGES CAN I MAKE ON THE SAME TICKET?
If the fare allows, you can make multiple changes.
I HAVE A BOOKING WITH MULTIPLE PASSENGERS. IS IT POSSIBLE TO CHANGE/REFUND ONE/ONLY SOME OF THE PASSENGERS?
Due to the care required when processing the personal data of other passengers in the PNR, this is not possible. If you want to change/refund the flight only for some of the passengers present, you must call the Customer Center, as additional information is required to proceed.
I HAVE BOUGHT MY SEAT ON BOARD AND I HAVE DECIDED TO CHANGE MY FLIGHT. WHAT WILL HAPPEN?
Any voluntary change (including a refund) will result in the loss of the Seat Selection service for the changed flight section, without the possibility of requesting a refund.
I HAVE PURCHASED ITA AIRWAYS TRAVEL PROGRAMS TRAVEL INSURANCE. WHAT HAPPENS IF I CHANGE MY FLIGHT?
You must contact the Chubb Insurance Company.
I HAVE PURCHASED ADDITIONAL BAGGAGE AND/OR LOUNGE ACCESS FOR MY FLIGHT. WHAT HAPPENS IF I CHANGE MY FLIGHT?
Please be advised that additional services purchased will not be refunded. You can contact the Customer Center to re-associate them on a new flight.
I PURCHASED THE TICKET WITH AN EXPIRED CREDIT CARD. HOW DO I REQUEST A REFUND?
To request the refund, you will need to contact the Customer Center.
