Priority
To enhance the customer journey for its passengers, it has created Priority: a series of exclusive services designed to provide a simpler and more efficient airport experience.
Business Class passengers, Volare Executive and Premium members, and SkyTeam Elite Plus members (until April 30, 2025) can enjoy Priority services when flying with the Alliance’s partner airlines.
Among the included benefits:
Priority Check in
Priority dedicated check-in counters to quickly get you on your way.
Extra Baggage allowance
Possibility of checking in one or more additional pieces of luggage in comparison with other categories of passengers
Priority Baggage Handling
Grab your bag off the carousel first with priority baggage delivery to the bag belt
Waiting List Priority
The passenger has priority when in waiting list due to overbooking
Priority Baggage Drop-Off
Check your bags at dedicated Priority baggage drop-off locations.
Priority Transfer desks
Priority lane at the transit Desk (service available at the Hub).
Priority Security Lanes
Clear immigration and security faster with the exclusive Priority lanes.
*Available only at selected airports.
Priority Boarding
Board first or whenever you prefer via the Priority Lanes.
Ticket Office
Access priority lanes at the ticket office (service available at the Hub).
Priority Lost&Found
Priority lane at the Lost&Found desk (servizio available at the Hub)