Contacts and assistance

Useful contact information to meet your needs


CIAO is the Customer Information Assistance Office of ITA Airways, where you'll find the expertise and professionalism of our Travel Assistants ready to answer your questions and provide support before and after your flight.

The following phone numbers are available:

From Italy and abroad, you can reach us at the phone number +39 06 85960020 (*), available every day from 7:00 AM to 10:00 PM (Italian time).

For Assistance (e.g., Unaccompanied Minors, Pets in Hold and Cabin, Special Baggage, etc.) and Medical Assistance, the service is available Monday-Friday (9:00 AM-8:00 PM), Saturday, Sunday, and holidays (9:00 AM-5:00 PM).

(*) The cost of the call may vary depending on your phone provider.

Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.