CUSTOMER CENTER FROM ITALY AND FROM ABROAD
From Italy you can call:
- 800 936090
- for Web Assistance, Flight cancellations (daily 06:00-24:00).
- Special Assistance (Monday-Friday 09:00-20:00; Saturday, Sunday and holidays 09:00-17:00 (CET);
- for Ethical fares, Report a complaint, Changes and Refunds, Flight status (daily 06:00-24:00).
- 893 49049*
- new Reservations and Purchases, Information (daily 06:00-24:00)
From abroad:
- +39 06 85960020
- Reservations and ticket purchases, changes and refunds, flight, fares, information and English language support (daily 06:00-24:00).
*From a landline: The cost of the call from a landline is 1 euro and 83 cents per minute with a connection fee of 37 cents VAT included. Maximum duration 8 minutes and 8 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
*From mobile: The cost of the call from mobile is 2 euros and 44 cents per minute with a connection fee of 18 cents VAT included. Maximum duration 6 minutes and 11 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.
Do you need submit a complaint? Please contact Customer Relations at complaints@ita-airways.com
You can also contact us at the following e-mail addresses:
- Aziende@ita-airways.com for Companies which negotiated a commercial agreement with ITA Airways
- Agenzieviaggio@ita-airways.com for Travel Agents
