Faq - Frequently asked questions

Is my MilleMiglia Ulisse, Freccia Alata, Freccia Alata Plus or ALITALIA card still valid on ITA services? 

The cards of the MilleMiglia program and its exclusive clubs (Ulisse, Freccia Alata, Freccia Alata Plus, Freccia Alata Plus) are not valid on the VOLARE program owned by ITA Airways

The MilleMiglia program belongs to Alitalia Loyalty SpA with which ITA Airways, by virtue of the conditions set by the European Commission, cannot have any commercial relationship.

Will I be able to use the miles from the ALITALIA program to buy award tickets on ITA Airways flights?

Due to the conditions set by the European Commission for the approval of ITA's business plan, the latter will not be able to acquire, even through a competitive procedure, the Alitalia MilleMiglia Program. It is therefore recommended to contact Alitalia for information on how to manage the miles accumulated and not used by the date of 15/10/2021, the date of the start of ITA Airways operations. Alitalia miles cannot be used on ITA Airways flights

How can I sign up to the Volare program?

To join the program you need to to sign up via the website  or  the ITA Airways app (available for iOS and for Android). Membership in the Program is always free and each Member can withdraw from the Program at any time and without incurring any costs. Deletion of the profile will take effect immediately and unused points will be lost.
Please click here for further information.

I signed up for the Volare program but did not receive a membership number:

Thank you for joining the Volare program. You can view your membership number in your personal area, on the website and on the ITA Airways app. If you have any issues at all please don't hesitate to contact us.

Do the purchased flights contribute to the collection of the points provided for by the Volare program?
Yes, the flights purchased and flown from 15/10/2021 contribute to the collection of points on the Volare program (according to the rules set out in the regulation) for all members registered at the time of booking and flight.

Flight tracking will take place automatically if you purchase tickets on the ITA Airways site by logging in to your personal area.

For all other forms of purchase (for example bookings via an agency), the system has activated a "request points" function in your personal area.

For more information regarding the points and the distinction between qualifying and non-qualifying points, please visit the dedicated link.

What are the benefits of the various tiers of the “Volare” program?

Each Volare Club offers numerous benefits to enhance your travel experience, from priority check-in to ITA Airways lounge access.

Find out which services you can access.

As a Premium or Executive Member, can I take advantage of the free seat assignment?

All Premium and Executive members are entitled to free seat assignment. Please follow the instructions below:

  • By accessing your personal area, you can select your seat choice for free at the time of booking
  • Show your card directly at the airport upon check-in

As a Plus, Premium or Executive Member, can I receive free extra baggage?

All Plus, Premium and Executive members are entitled to a special baggage allowance.

Please follow the instructions below:

  • By accessing your personal area, you can receive a free baggage allowance during online check-in
  • Show your card directly at the airport upon check-in

 

 How long does the VOLARE program last?

 The Volare program has a duration of three years (from 15 October 2021 to 15 October 2024), unless extended. In any case, the total duration of the operation, including any extensions, will be less than five years.

Where can I see my Status Match? Why can't I see my Status Match?

For clients who have joined the campaign that ended on 15/04, the confirmation of the new Status Match will be sent by 15/05. The new status will be available and visible in the personal area and ITA Airways App (available for iOS and for Android).

How can I certify my status when flying with ITA Airways? Which services can I access?

It is possible to certify the status in ITA Airways by showing the digital membership card, which you received via esmail, visible in the personal area and the ITA Airways app (available for iOS and forAndroid)since it has the value of certification of the membership club for any access/use of the services reserved for it.

Where can i find my membership card?

It is available and visible in the personal area, and the ITA Airways app (available for iOS and for Android). You will also receive your membership card by email.

Where can I find my FF code? When should I use it?

It is available and visible in the personal area, and the ITA Airways app (available for iOS and for Android). Remember to use it every time you book an ITA Airways flight and when checking in online or at the desk.

How are the points calculated?

 The air fare is divided into three components: ticket (net fare), fuel surcharge (YQ) and taxes and charges. Based on the first two components, ticket and YQ, 10 points will be credited for each euro spent on each coupon flown (basic credit). For more information regarding the calculation of points,please visit the link.

How do multipliers work?

There are four categories of multipliers which act cumulatively and without order of priority.

For more information on multipliers, please visit the link.

Is there a difference between points?

Qualifying points are used to obtain an upgrade to a higher club or the maintenance of the one they belong to; qualifying points expire at the end of the current year. Non-qualifying points represent the points balance that can be spent to request award flights and are valid until the expiry of the Volare program (15/10/2024 as indicated in the Regulations). They are obtained by purchasing ITA Airways flights and ancillary services. They do not contribute to the upgrade or maintenance of their position in the club they belong to.

For more information regarding points, please visit the link.

As for the additional services, how are the points calculated?

For ancillary services, the accreditation principle is the basic one of ten points for each euro spent. For the purchase of additional services, the additional multipliers provided for the purchase of airline tickets do not apply.

What can I use my points for?

At the moment, the accumulated points can be used to purchase ITA Airways tickets in Cash & Points mode. New agreements are being finalized and more information will be provided as soon as possible.

I am unable to use the points I have accumulated, why?

Check the available points in your balance: in order to use the accumulated points it is necessary to have at least 200 points available. What does the "Promo x2" campaign consist of?

The promo x2 campaign allows you to benefit from double points accumulation on all ITA Airways flights purchased between 1/03 and 31/03 and flown no later than 31/08. The points accumulated at the same time as the promo x2 will also be considered "qualifying", ie they will compete for the Club upgrade and will be credited starting from 15/03.

I have two or more user profiles but I would like to unify them, what can I do?

It is currently not possible to merge two accounts to transfer points. If you have deleted one or more accounts, the points associated with the deleted account will also be deleted and no longer recoverable

For further information, please visit the link.

When will I be eligible for recognition of benefits on SkyTeam partner airline flights?

 Agreements with Skyteam are being finalized and more information will be provided as soon as possible.

 I have not received the points credited/How can I make a refund request?

If you do not find the points credited for one or more tickets, you can proceed with the request for the refund of the points by accessing the personal area via the web and app (available for iOS and for Android) by clicking on the "Request Points" area of the Notice Board. At that point you simply have to enter the number of the ticket for which you want to make the request and, if the ticket number is entered correctly, you will be able to see the request you just created in the section below "Request Points". If the criteria are met, you will receive the points credited within 30 days of the request.