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FAQ - Change flight online

FOR WHICH TYPE OF TICKETS IS IT POSSIBLE TO CHANGE ONLINE?


At the moment, you can change, through the website, bookings of domestic tickets purchased online, through the app or generated by the call center.

WHAT DO WE MEAN BY FLIGHT CHANGE?


You can change your destination (always for another domestic one operated by ITA Airways) and/or the dates of your travel, if permitted in the fare regulations. It is not possible to change your name or the airport of departure.

ONCE THE FLIGHT CHANGE HAS BEEN MADE, WILL I RECEIVE A NEW TICKET?


Yes, you will receive your new ticket with the requested change at the email address you indicated during the purchase. However, your booking code (PNR) will remain the same.

I HAVE CHECKED IN ALREADY. CAN I PROCEED WITH THE ONLINE FLIGHT CHANGE?


Once you have checked in, it is not possible to proceed with the change online unless you have canceled the check-in.

HOW CAN I CHANGE A FLIGHT PURCHASED ONLINE?


If the type of ticket allows it, you can change the flight using the "My flights" function on the Home Page of the ita-airways.com website and in the "My flights" section of the app, by entering the ticket number or booking code, first name and surname.

IS IT POSSIBLE TO CHANGE THE FLIGHT ON ANY TYPE OF DOMESTIC TICKET?


The change can be made in compliance with the fare rules.

WHEN SHOULD I CALL THE CUSTOMER CENTER TO MAKE THE CHANGE?


It is necessary to contact the Customer Center to also exchange a ticket for a domestic flight in the following cases:

  • Tickets issued with Youth, Military and Territorial Continuity fares;
  • Tickets purchased with ITA Airways Gift Card;
  • Tickets purchased with the dedicated Sicilia Vola fare;
  • Tickets purchased on the ITA Airways website/APP but operated by partner airlines;
  • Volare Award Tickets or purchased with Cash & Points;
  • Tickets with Special Assistance;
  • Tickets that are part of a group flight;
  • Tickets purchased with “e-coupon” discount codes.
 

I PURCHASED A NATIONAL TICKET OPERATED BY ITA AIRWAYS AT A TRAVEL AGENCY/ITA AIRWAYS CUSTOMER CENTER/AIRPORT TICKET OFFICE. CAN I MAKE THE CHANGE ONLINE?


No, at the moment it is possible to change online exclusively for tickets issued on the ITA Airways website/APP.

HOW MANY ONLINE CHANGES CAN YOU MAKE ON THE SAME TICKET?


Only one online change is permitted; if you need to make more changes, and if the rate allows it, after the first change it is necessary to call the Customer Center.

I HAVE A BOOKING WITH MORE THAN ONE PASSENGER PRESENT. IS IT POSSIBLE TO CHANGE ONE/SOME OF THE PASSENGERS?


Out of caution with regard to the processing of personal data of other passengers in the PNR, this is not possible. If you want to change the flight only for some of the passengers present, you must call the Customer Center, as additional information is required to proceed.

HOW LONG BEFORE THE FLIGHT CAN I PROCEED WITH THE ONLINE CHANGE?


You can change your domestic flight online up to 2 hours before your flight. 

IF THE CHANGE OF FLIGHT IS FOR AN AIRPORT WITH LOWER AIRPORT FEES THAN THE ORIGINAL ONE, CAN I REQUEST A REFUND?


No, there is no refund for online exchange. In this case, you need to contact the Customer Center.

I HAVE PURCHASED A SEAT ON BOARD AND DECIDED TO CHANGE THE FLIGHT. WHAT WILL HAPPEN?


Proceeding with the flight change, you can keep the seat purchased only in the case of a Flex Fare. With all other fares, any voluntary change will result in the loss of the Seat Selection service for the changed flight section, without the possibility of requesting a refund.

I HAVE PURCHASED EXTRA BAGGAGE FOR MY FLIGHT. WHAT HAPPENS IF I CHANGE THE FLIGHT?


You must contact the Customer Center to keep the purchased baggage and associate it with the new ticket.

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