Contacts and assistance

Useful contact information to meet your needs

CUSTOMER CENTER FROM THE USA, CANADA, ITALY AND FROM ABROAD

For Special Assistance you can write to:

  • specialassistance@ita-airways.com, to request Special Assistance services (for example, medical assistance, unaccompanied minors, special baggage, etc.) 
     


The following phone numbers are available:

From USA:

  • 877-793-1717* (24 hours daily, 7 days a week)
    *Toll-free number

From Italy and abroad, you can reach us at the phone number +39 06 85960020 (*), available every day from 7:00 AM to 10:00 PM (Italian time).

For Assistance (e.g., Unaccompanied Minors, Pets in Hold and Cabin, Special Baggage, etc.) and Medical Assistance, the service is available Monday-Friday (9:00 AM-8:00 PM), Saturday, Sunday, and holidays (9:00 AM-5:00 PM).

(*) The cost of the call may vary depending on your phone provider.
 

Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.

 

loader