CUSTOMER CENTER FROM the USA, CANADA, ITALY AND FROM ABROAD
For Special Assistance you can write to:
- specialassistance@ita-airways.com, to request Special Assistance services (for example, medical assistance, unaccompanied minors, special baggage, etc.)
You can call us via phone:
From USA:
- 877-793-1717* (24 hours daily, 7 days a week)
*Toll-free number
From Canada:
- 866-725-7077* (24 hours daily, 7 days a week)
*Toll-free number
From Italy:
- 800 936090
- for Web Assistance, Flight cancellations (daily 06:00-24:00).
- Special Assistance (Monday-Friday 09:00-20:00; Saturday, Sunday and holidays 09:00-17:00 (CET);
- for Ethical fares, Report a complaint, Changes and Refunds, Flight status (daily 06:00-24:00).
- 893 49049*
- new Reservations and Purchases, Information (daily 06:00-24:00)
From abroad:
- +39 06 85960020
- Reservations and ticket purchases, changes and refunds, flight, fares, information and English language support (daily 06:00-24:00).
*From a landline: The cost of the call from a landline is 1 euro and 83 cents per minute with a connection fee of 37 cents VAT included. Maximum duration 8 minutes and 8 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
*From mobile: The cost of the call from mobile is 2 euros and 44 cents per minute with a connection fee of 18 cents VAT included. Maximum duration 6 minutes and 11 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
For complaints:
complaintsUS@ita-airways.com
ITALIA TRASPORTO AEREO S.P.A
CUSTOMER CARE DEPT.
VIA VENTI SETTEMBRE 97
ROME, ITALY 00187
Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.
Do you need submit a complaint? Please contact Customer Relations at complaintsUS@ita-airways.com
