CUSTOMER CENTER FROM THE USA, CANADA, ITALY AND FROM ABROAD
The following phone numbers are available:
From USA:
- 877-793-1717* (24 hours daily, 7 days a week)
*Toll-free number
From Italy and abroad, you can reach us at the phone number +39 06 85960020 (*), available every day from 7:00 AM to 10:00 PM (Italian time).
For Assistance (e.g., Unaccompanied Minors, Pets in Hold and Cabin, Special Baggage, etc.) and Medical Assistance, the service is available Monday-Friday (9:00 AM-8:00 PM), Saturday, Sunday, and holidays (9:00 AM-5:00 PM).
(*) The cost of the call may vary depending on your phone provider.
For Dedicated Assistance you can write to:
- specialassistance@ita-airways.com, to request dedicated assistance services (for example, medical assistance, unaccompanied minors, special baggage, etc.)
Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.
