The following phone numbers are available:

From USA:

• 877-793-1717* (24 hours daily, 7 days a week)
  *Toll-free number
  
  

From Italy and abroad, you can reach us at the phone number +39 06 85960020 (*), available every day from 7:00 AM to 10:00 PM (Italian time).

For Assistance (e.g., Unaccompanied Minors, Pets in Hold and Cabin, Special Baggage, etc.) and Medical Assistance, the service is available Monday-Friday (9:00 AM-8:00 PM), Saturday, Sunday, and holidays (9:00 AM-5:00 PM).

(*) The cost of the call may vary depending on your phone provider.
 

For Dedicated Assistance you can write to:

• specialassistance@ita-airways.com, to request dedicated assistance services (for example, medical assistance, unaccompanied minors, special baggage, etc.) 
   

Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.