CUSTOMER CENTER FROM THE USA, CANADA, ITALY AND FROM ABROAD
For Special Assistance you can write to:
- firstname.lastname@example.org, to request Special Assistance services (for example, medical assistance, unaccompanied minors, special baggage, etc.)
You can call us via phone:
- 877-793-1717* (24 hours daily, 7 days a week)
- 866-725-7077* (24 hours daily, 7 days a week)
- 800 936090
- for Web Assistance, Flight cancellations (daily 06:00-24:00).
- Special Assistance (Monday-Friday 09:00-20:00; Saturday, Sunday and holidays 09:00-17:00 (CET);
- for Ethical fares, Report a complaint, Changes and Refunds, Flight status (daily 06:00-24:00).
- 893 49049*
- new Reservations and Purchases, Information (daily 06:00-24:00)
- +39 06 85960020
- Reservations and ticket purchases, changes and refunds, flight, fares, information and English language support (daily 06:00-24:00).
*From a landline: The cost of the call from a landline is 1 euro and 83 cents per minute with a connection fee of 37 cents VAT included. Maximum duration 8 minutes and 8 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
*From mobile: The cost of the call from mobile is 2 euros and 44 cents per minute with a connection fee of 18 cents VAT included. Maximum duration 6 minutes and 11 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.
ITALIA TRASPORTO AEREO S.P.A
CUSTOMER CARE DEPT.
VIA VENTI SETTEMBRE 97
ROME, ITALY 00187
Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.