Contacts and assistance

Useful contact information to meet your needs

CUSTOMER CENTER FROM THE USA, CANADA, ITALY AND FROM ABROAD

You can contact us at the following e-mail addresses:

  • bookingschangesrefunds@ita-airways.com, for any purchase, change or refund, of new tickets on flights operated by ITA Airways from October 15th, 2021  
  • specialassistance@ita-airways.com, to request Special Assistance services (for example, medical assistance, unaccompanied minors, special baggage, etc.) 

To better manage your request, please specify the date of departure and, in case of a medical assistance, the type of assistance requested in the subject line of your e-mail.

  • travelinformation@ita-airways.com, for information (flight schedule, fares, etc.)
  • complaints@ita-airways.com, for complaints. 

ITALIA TRASPORTO AEREO S.P.A
CUSTOMER CARE DEPT.
VIA VENTI SETTEMBRE 97
ROME, ITALY 00187


From USA call:

  • 877-793-1717* (24 hours daily, 7 days a week)
    *Toll-free number

From Canada call:

  • 866-725-7077* (24 hours daily, 7 days a week)
    *Toll-free number

From Italy call: 

  • 800 936090
    • for Web Assistance, Flight cancellations (daily 06:00-24:00).
    •  Special Assistance (Monday-Friday 09:00-20:00; Saturday, Sunday and holidays 09:00-17:00 (CET);   
    • for Ethical fares, Report a complaint, Changes and Refunds, Flight status (daily 06:00-24:00).
  • 893 49049*
    • new Reservations and Purchases, Information (daily 06:00-24:00)
From abroad csll:
  • +39 06 85960020
    • Reservations and ticket purchases, changes and refunds, flight, fares, information and English language support (daily 06:00-24:00).

*From a landline: The cost of the call from a landline is 1 euro and 83 cents per minute with a connection fee of 37 cents VAT included. Maximum duration 8 minutes and 8 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.

*From mobile: The cost of the call from mobile is 2 euros and 44 cents per minute with a connection fee of 18 cents VAT included. Maximum duration 6 minutes and 11 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.

 

Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.