Please be informed that we will be carrying out a major upgrade of our IT systems in the coming days, aimed at improving your travel experience and offering ever more innovative and personalized services. In order to make this upgrade, some features will be made temporarily unavailable. You can find the operational details below:
CHECK-IN
- From 11.59 pm on 20 February to 11.59 pm on 23 February it will not be possible to check in online, on either the Ita-Airways website and the ITA Airways app, except for flights departing from Rome Fiumicino and Milan Linate.
- From 11.59 pm on 21 February to 11.59 pm on 23 February it will not be possible to check in online on either the Ita-Airways website and the ITA Airways app, including departures from Rome Fiumicino and Milan Linate.
We kindly ask you, whenever possible, to check in before this technical downtime, or, later, at the airport check-in desks prior to departure.
For airport check-in, which will be free of charge for all fare types, including Light, we kindly ask you to arrive with plenty of time before the departure of your flight.
- Domestic and Schengen Area destination flights: at least two hours in advance;
- Intercontinental and extra-Schengen flights: at least three hours in advance.
WEBSITE AND ITA AIRWAYS APP
In addition, from 6 pm on 22 February to 8 am on 23 February, the website ita-airways.com and the ITA Airways app will be unavailable. At this time, it will not be possible to purchase and/or exchange flight tickets, including at the airport ticket offices and the ITA Airways Customer Center. We advise you, if necessary, to proceed through the usual sales channels as far in advance as possible.
ADDITIONAL MY FLIGHT SERVICES (FOR EXAMPLE: CHECKED LUGGAGE, TICKETS FOR PETS, ETC.) -
It is possible to continue to purchase additional services for your flight, except during the temporary closure of the website and the ITA Airways app from 6 pm on 22 February to 8 am on 23 February If your flight is scheduled for 21, 22 or 23 February please remember to bring your receipt (paper or digital format) for the purchased service with you to the departure airport desk.
The limitation of services will not result in any change in flight operations.
For more information, please call the toll-free number 800 936090 (from Italy) or +39 06 85960020 (from outside of Italy).
We apologize in advance for any inconvenience.
FAQ
I NEED TO PURCHASE A TICKET DURING THE SYSTEMS DOWNTIME. WHAT SHOULD I DO?
From 6 pm on 22 February to 8 am on 23 February, it will not be possible to issue new tickets on any sales channel (website, app, Customer Center, airport ticketing and travel agencies).
I NEED TO MAKE A CHANGE DURING THE SYSTEMS DOWNTIME. WHAT SHOULD I DO?
From 6 pm on 22 February to 8 am on 23 February, it will not be possible to make any changes to your ticket. If your flight is within this time slot and you need to make a change, you must proceed at the usual channels before 5:59 pm on 22 February. If you flight is scheduled for after the update, we kindly ask you to wait until the sales system has been restored.
WILL THE SYSTEMS UPDATE IMPACT MY FLIGHT SCHEDULE?
Absolutely not! The IT systems upgrade has no impact on flight operations, which remain as scheduled.
I HAVE A TICKET PURCHASED ON ITA AIRWAYS BUT OPERATED BY ONE OF YOUR AIRLINE PARTNERS. WHAT SHOULD I DO?
Nothing! The IT systems upgrade has no impact on flight operations.
I HAVE A FLIGHT BUT CAN'T CHECK IN ONLINE. WHAT SHOULD I DO?
- From 11.59 pm on 20 February to 11.59 pm on 23 February it will not be possible to check in online on the Ita-Airways website and the ITA Airways app, except for flights departing from Rome Fiumicino and Milan Linate.
- From 11.59 pm on 21 February to 11.59 pm on 23 February it will not be possible to check in online on the Ita-Airways website and the ITA Airways app, including departures from Rome Fiumicino and Milan Linate.
We encourage you, whenever possible, to check in either before the technical downtime or later at the check-in desks at the airport of departure.
For airport check-in, which will be free of charge for all fare types, including Light, we kindly ask you to arrive with plenty of time before the departure of your flight.
- Domestic and Schengen Area destination flights: at least two hours in advance;
- Intercontinental and extra-Schengen flights: at least three hours in advance.
WILL VOLARE POINTS BE ADDED AS USUAL?
Of course! The Volare program points will be regularly accounted for during the downtime of our systems.
I AM A VOLARE MEMBER. WILL I BE ABLE TO CONTINUE TO ENJOY MY BENEFITS BASED ON MY CLUB MEMBERSHIP DESPITE THE SYSTEMS UPGRADE?
Of course! During the period between February 20 and 23 2023, your dedicated services will not be impacted by the systems upgrade and you can benefit from them as usual.
However, we kindly remind you to always enter your Volare card number when booking or checking in to continue to accumulate points and take advantage of benefits related to your membership club.
We also recommend that you download your Volare card and save it in the wallet or photo gallery of your smartphone. This way, you can easily access your profile data and be recognized at the airport at check-in counters, Fast Track access gates, and ITA Airways lounges.
I HAVE A BUSINESS CLASS TICKET / AM A VOLARE EXECUTIVE MEMBER. WILL I HAVE LOUNGE ACCESS?
Of course! Your dedicated services will not be impacted by the systems upgrade and you can benefit from them as usual. We also recommend that you download your Volare card and save it in the wallet or photo gallery of your smartphone. This way, you can easily access your profile data and be recognized at the airport at check-in counters, Fast Track access gates, and ITA Airways lounges.
I HAVE A BUSINESS CLASS TICKET / AM A VOLARE EXECUTIVE MEMBER. WILL I HAVE ACCESS TO AIRPORT FAST TRACK WHERE PROVIDED?
Of course! Your dedicated services will not be impacted by the systems upgrade and you can benefit from them as usual. We also recommend that you download your Volare card and save it in the wallet or photo gallery of your smartphone. This way, you can easily access your profile data and be recognized at the airport at check-in counters, Fast Track access gates, and ITA Airways lounges.
CAN I PURCHASE AN ADDITIONAL SERVICE FOR MY FLIGHT? (E.G.: CHECKED LUGGAGE, TICKETS FOR PETS, ETC.)
Yes, of course, except during the temporary closure of the website and the ITA Airways app from 6 pm on 22 February to 8 am on 23 February If your flight is scheduled for 21, 22 or 23 February, please remember to bring the receipt (paper or digital format) for the purchased service with you to the departure airport desk.
DURING THE SYSTEMS UPGRADE, CAN I PERFORM THE REQUIRED OPERATIONS AT THE CUSTOMER CENTER OR AT THE AIRPORT TICKETING COUNTER?
During the system update scheduled from 6 pm on 22 February to 8 am on 23 February, no transactions will be possible in any of the sales channels. We kindly suggest that you make advance purchases and/or ticket changes if the flight you are interested in is in that time slot.
DOES THE SYSTEMS UPDATE ONLY AFFECT ITALY? IF I AM DEPARTING FROM OUTSIDE OF ITALY, AM I STILL AFFECTED?
The update is for the entire network of ITA Airways destinations, so all countries where we fly are affected. Update times are given in Italian time: please consider this if you are in a country with a time zone different from ours.
I HAVE A LIGHT FARE. DO I HAVE TO PAY FOR AIRPORT CHECK-IN?
Absolutely not! During the systems upgrade, check-in at the airport is free of charge for all fares, including the Light fare.
