ONLINE CHANGES AND REFUNDS

At the moment, online bookings for tickets purchased online, via the app or generated by Customer Center and Ita Airways Ticketing can be changed and/or refunded, also for trips that include flights of partner airlines. The important thing is that the ticket has a code that starts with 055.

You can change your travel dates if your fare rules allow it. It is not possible to change your name.

Yes, you will receive your new ticket with the requested change at the e-mail address you indicated at the time of purchase. However, your booking code (PNR) will remain the same. 

Yes, but you must cancel your check-in first.

If the type of ticket allows it, you can change the flight using the "Manage flight" feature on the Home Page of the website and on the app, by entering the booking code/ticket number and surname. 

The change and/or refund may be made in accordance with the fare rules.

It is necessary to contact the Customer Center to change a ticket in the following cases:

• Volare Award Tickets or purchased with Cash & Points;
• Tickets with Special Assistance;
• Tickets for "Multi-destination" trips;
• Tickets purchased through bank transfer via Customer Center;
• Tickets with Special Assistance requests;
• Gift Card Tickets (refunds only).

In these cases, the change/refund will be handled free of charge by the Customer Center.

No, you must contact the travel agency that issued the ticket.

You can make changes and ask for refunds easily and independently, also in the event of a schedule change, in the following cases:

• cancellation of the original flight with rebooking on an alternative flight;
• change in the departure time of the original flight of 3 or more hours.

If the proposed solution is not to your liking, you can proceed with the change or refund by clicking on the link provided in the notification of the schedule change that we sent you via email or directly in the "Manage Flights" section of the website and APP, available for ITA Airways tickets (code 055) purchased online, via the app, ITA Airways' airport ticket offices or via the Customer Center. 

If the schedule change involves a flight due to depart within four days, for tickets purchased through a travel agency you can make the change online, while any refund is permitted only if requested through the agency itself.

Please remember that if your flight has undergone involuntary changes, you can only make one change to your booking without incurring penalties.
However, if you want to make further changes and this is permitted by your ticket fare, you can do so through the "Manage Flight' feature on the home page of the website and app or by contacting the Customer Center.

Cases where you need to call Customer Center / Contact the issuing agency

• When your reservation includes one of the following services:
  • Assistance 
  • Extra bag and special baggage 
  • Unaccompanied minors 
  • Upgrade to a higher class
  • If your flight undergoes an operational change that moves the departure time forward by more than one hour, and this change occurs between 14 days prior to departure and the day of departure.

If the fare allows, you can make multiple changes.

Due to the care required when processing the personal data of other passengers in the PNR, this is not possible. If you want to change/refund the flight only for some of the passengers present, you must call the Customer Center, as additional information is required to proceed.

Any voluntary change (including a refund) will result in the loss of the Seat Selection service for the changed flight section, without the possibility of requesting a refund. 

You must contact the Chubb Insurance Company.

Please be advised that additional services purchased will not be refunded. You can contact the Customer Center to re-associate them on a new flight.

To request the refund, you will need to contact the Customer Center.