You can contact us at the following phone numbers:

From Japan you can call:

03-6388-6292 (Monday to Friday 09:00 am to 5:00 pm)
Can be used from within Japan at the basic rate. Base rate depends on your landline plan

From Italy you can call: 

• 800 936090
  • for Web Assistance, Flight cancellations (daily 06:00-24:00).
  •  Special Assistance (Monday-Friday 09:00-20:00; Saturday, Sunday and holidays 09:00-17:00 (CET), as for example   Unaccompanied Minors, Pets in cabin or in the hold, Special baggage etc.;   
  • for Ethical fares, Changes and Refunds, Flight status (daily 06:00-24:00).
• 893 49049*
  • new Reservations and Purchases, Information (daily 06:00-24:00)

From abroad:

• +39 06 85960020
  • Reservations and ticket purchases, changes and refunds, flight, fares, information and English language support (daily 06:00-24:00).

*From a landline: The cost of the call from a landline is 1 euro and 83 cents per minute with a connection fee of 37 cents VAT included. Maximum duration 8 minutes and 8 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.

*From mobile: The cost of the call from mobile is 2 euros and 44 cents per minute with a connection fee of 18 cents VAT included. Maximum duration 6 minutes and 11 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.

Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.

Do you need submit a complaint? Please contact Customer Relations at complaints@ita-airways.com