You can contact us at the following e-mail addresses:

• bookingschangesrefunds@@ita-airways.com, for any purchase, change or refund, of new tickets on flights operated by ITA Airways from October 15th, 2021  
• specialassistance@@ita-airways.com, to request Special Assistance services (for example, medical assistance, unaccompanied minors, special baggage, etc.) 
  
• travelinformation@@ita-airways.com, for information (flight schedule, fares, etc.)
• complaints@@ita-airways.com, for complaints

To better manage your request, please specify the date of departure and, in case of a medical assistance, the type of assistance requested in the subject line of your e-mail.

From Italy you can call: 

• 800 936090
  • for Web Assistance, Flight cancellations (daily 06:00-24:00).
  •  Special Assistance (Monday-Friday 09:00-20:00; Saturday, Sunday and holidays 09:00-17:00 (CET), as for example   Unaccompanied Minors, Pets in cabin or in the hold, Special baggage etc.;   
  • for Ethical fares, Changes and Refunds, Flight status (daily 06:00-24:00).
• 893 49049*
  • new Reservations and Purchases, Information (daily 06:00-24:00)

From abroad:

• +39 06 85960020
  • Reservations and ticket purchases, changes and refunds, flight, fares, information and English language support (daily 06:00-24:00).

 

*From a landline: The cost of the call from a landline is 1 euro and 83 cents per minute with a connection fee of 37 cents VAT included. Maximum duration 8 minutes and 8 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.

*From mobile: The cost of the call from mobile is 2 euros and 44 cents per minute with a connection fee of 18 cents VAT included. Maximum duration 6 minutes and 11 seconds. Maximum cost 15 euros and 25 cents. Service available only for adults.

 

Are you a Volare member and need assistance? Do not hesitate to contact the customer service dedicated to you.

Do you need submit a complaint? Please contact Customer Relations at complaints@ita-airways.com